Having decided to go to Milsoms again, despite previous experiences, I took a Japanese friend for morning coffee and then lunch.
My coffee came with a dirty cup that I had to send back to be washed and her tea pot came with tea dribbles over it. Had to take that back to be wiped and was told that all the tea pots were like that. I did mention that all they had to do was wipe them; a manager said he didn't know why they didn't when I spoke to him. He said he'd not charge for those drinks.
Then my husband arrived for lunch and we went to sit outside at a white plastic table in the sunshine. There were wooden tables under lovely, big, sun umbrellas. My husband went for a menu and I said he should ask if we could eat out there where we were. He was told yes, the same reduced menu as in the lounge.
We chose our food and I went to order it, only to be told that we couldn't eat at the plastic tables, only the wooden ones. When I asked why I was told it was something to do with the kitchen and if we ate there everyone would and we had to eat at the wooden tables. I did point out that we wanted to sit in the sunshine not the shade and that actually I'd like to see a manager again.
This time I got a young woman who gave me the same story. I pointed out that I was trying very hard to like Milsoms but they were making it very difficult and that this wasn't giving my Japanese friend a very good impression of England. She finally said that we could eat out there and in the sun. So out I went to sit at our plastic table, only to see two people leaving from another plastic table, looking disgruntled and leaving a menu on the table. Presumably they had also been told they couldn't eat there, but they didn't complain. And then staff came out to MOVE A WOODEN TABLE AND 4 CHAIRS INTO THE SUN for us. So, we sat in the sun, at a wooden table and had a little food.
What a ridiculous rule they have. I shall never go there again; it is pretentious and staffed by people with little initiative. The new carpet in the lounge is lovely but is not kept swept and staff don't seem to think for themselves. When paying for service I expect service...this place does not justify its prices.
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