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“Very smart - but needs to go back to basics”
Review of The Pelican Inn

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The Pelican Inn
Ranked #1 of 2 Froxfield B&B and Inns
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very smart - but needs to go back to basics”
Reviewed October 14, 2007

Stayed just one night for a nearby function. Room (3) was very small so glad not to be there longer. The rooms and pub are very smart and modern, but in the refurbishment some basics seem to have been overlooked. When paying £80 per night I don't expect to have to make a cup of tea on the floor, or drink water out of tea cups - no glasses. We were pressured into agreeing to Sunday breakfast at 9:15, even though the room info and website say breakfast till 10:00 at weekends. Cooked breakfast was excellent - except for hoover accompaniment and sliced white bread toast (unforgiveable at this price and hype!).
Main problem though was lack of basic customer service - a general feeling of lack of interest in customers and a feeling that we were putting them out slightly by our presence!

  • Liked — smart and modern
  • Disliked — lacking in customer service
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FirsttimeUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
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English first
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Additional Information about The Pelican Inn

Property: The Pelican Inn
Address: Bath Road, Froxfield SN8 3JY, England
Location: United Kingdom > England > Wiltshire > Froxfield
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Froxfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Pelican Inn 3*
Number of rooms: 8
Official Description (provided by the hotel):
This Free House has a large locals/walkers bar and three cosy restaurant areas, whilst upstairs there are eight comfortable ensuite bedrooms. Outside there is a large garden with stream, duck pond and two car parks. Situated in a perfect spot for those enjoying the local countryside, being a 5 minute stroll from the Kennet & Avon Canal (bridge 90 and lockgate 70). Walkers, fishermen, cyclists, boaters, children and friendly dogs are all welcome. ... more   less 
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Also Known As:
The Pelican Hotel Froxfield
The Pelican Inn Froxfield, England

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