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“Excellent.. but no service with a smile” 4 of 5 bubbles
Review of Club Mermaid Village

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Club Mermaid Village
Ranked #7 of 14 Hotels in Turkler
Krabi Province, Thailand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent.. but no service with a smile”
4 of 5 bubbles Reviewed August 2, 2013

Just spend 11 days here. The food whas great, rooms are nice and clean, entertainment whas ok. But service there is the one thing that whas not ok.. I work in tourism en service is with a smile and you look in the eyes of a customer here they did not. No eyecontact no smile not even a respond to my thank you when I received a drink. If they change this then 5 stars!

Room Tip: Rooms are all nice
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Bianca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
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    50
    29
    32
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Florida City, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2013

Woww what an amazing time we had. Absolutely beautiful hotel with friendly staff and excellent food service. Room was very clean and spacious. My kids had the time of their life they loved the kid's club..Cannot wait to see all our new friends( waiter Mehmet we already missed you) next year...

Room Tip: Family room that overlooks the pool area
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

It was a wonderful holiday. I can say that was a 5 star service. The room was so clean and spacious. Staff was so friendly and helpful. Thanks to the animation team we never got bored. The food was so yummy. I had a chance to taste a wide variety of Turkish dishes. I wish i could stay there a little longer but i will definitely come back there again for the next summer. I will strongly recommend this hotel to my friends.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sarah d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed July 14, 2013 via mobile

Great team of animation team there! Fantastic holiday! Little shopping mall and pool tables! Defo go here! Its great but on the downside you walk out of the hotel and theres nothing there! Inside here its so livley!

Stayed August 2012
Helpful?
4 Thank Hollidaylover123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

I am surprised that this hotel between 2 huge news buildings provides service which has been not provided by many 5 (five) star hotels in Turkey. Employees were helpful since we step in hotel. Friendly staff assisted us till our room. We were the first customers for this year and we felt like a king. They offered us meal as we liked; testy and delicious. Hotel was very clean, we liked our room cleanness, and nice pool which was good as well. We have been on the beach; they took us by car there and provided basic foods and drinks. There are many flowers at the hotel in different colours. Our kids enjoyed to being in there (it was not busy time for kids run and games :)).

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank XLhotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
1 of 5 bubbles Reviewed March 12, 2013

I just need to back up the other bad reviews so that no one else has to endure staying at this horrid english hating hell hole. situated in the middle of an abandoned construction site.
you sholdn't have to pay to go here, you should be sent here for committing unspeakable crimes.
Thank goodness for the friends we met. otherwise we would have come home early.
disgusting fly infested buffet slop which never changes (I can eat saturday night leftover kebab on a tuesday, so i,m not normally that fussy) .
poor rationed drink. served untill 10 ; 30 pm, we were in the queue and got turned away because the clock struck half ten.
lots of other friends tell me how much they love turkey. we must have been really unlucky.
I will take more care with my holiday research next time as looking back all the signs were there.
I was foolish...... don't you be. Enjoy your holiday............somewhere else.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank Sweetpea-and-me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Turkler hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed November 6, 2012

Approx 1hr 20mins from airport with private transfer, arrived at 03:30am was handed key and told where room was, disappointed no one assisted with cases as had 2 children in tow! Opened door to the room and was very happy we had opted for family suite with 2 bedrooms and would highly reccomend. Hotel very clean, evening entertainment not so good, food quite repetative. Staff all friendly and helpful. Caters more for German, Dutch and Russian I would say. Area being built up so would like to go back in a couple of years. Nice not being near town centre, beach not too good as quite pebbably but would reccomend going to see the sun set....truly amazing! Good value for money though and glad we went end of season as not busy or crowded.

Room Tip: Select a family suite with 2 bedrooms if you have children, set on 2 floors with 2 shower rooms and...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Clair Beck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Mermaid Village

Property: Club Mermaid Village
Address: Turkler Mah. No: 10, Turkler, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Turkler
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Turkler
#6 Spa Hotel in Turkler
#7 Luxury Hotel in Turkler
Price Range (Based on Average Rates): $
Hotel Class:4 star — Club Mermaid Village 4*
Number of rooms: 205
Reservation Options:
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Also Known As:
Club Mermaid Hotel
Mermaid Hotel Alanya
Club Mermaid Village Turkey/Turkler, Antalya Province

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