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“Clean and comfortable” 5 of 5 bubbles
Review of Courtyard Basel

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Courtyard Basel
Ranked #1 of 2 Hotels in Pratteln
York, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean and comfortable”
5 of 5 bubbles Reviewed September 21, 2013

I have stayed here on several occasions for business, the hotel rooms are clean and comfortable. The variety of food in the restaurant is good and the breakfast is good value for money. The staff are always very friendly.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    98
    131
    51
    26
    17
See reviews for
74
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116
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Napa, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

I have just stayed at this hotel. I was supposed to be at a local guest house but they had forgotten to leave the key! Checked in here at about midnight and stayed three nights. Unbelievable service from the friendly and helpful reception staff. In particular, Jens, who went out of his way to make sure that I got my train ticket to Zurich. Quite honestly, they have restored my faith in Marriott, which had been waining!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vindeviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed September 13, 2013

This hotel is in an industrial area at Pratteln quite a distance from the city. We took a train to the city to have a look around as there was nothing near the hotel except a swimming pool and a deserted area near the train station.The hotel was comfortable, staff helpful, food expensive and not high quality. The staff in the restaurant felt embarrassed about what they served us and gave us a free drink each to make up for it. The train service to Basel is good but it is a 10 - 15 minute walk along narrow lanes that I would not tackle at night. Overall not a hotel for the tourist, perhaps OK if you had a conference there.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BobbyBAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 9, 2013

People kept telling us Switzerland is expensive, but this was our last stop in Switzerland and we had found it reasonable until arriving at this hotel. We often stay at Mariotts in the UK and Europe to break up our camping holidays. I booked through Travel Republic and chose this hotel because it was nextdoor to a watermark and the marriot website advertised free entry to guests at a weekend. Disapointment No1. Daughter was given a rubber duck on arrival as a gift, although there was no bath in our room (you can have a bath if you forego cuddles and have a twin-bedded room). We had been travelling around Europe in a campervan for 3 weeks and really wanted a soak. Disappointment No 2. The receptionist informed me that as I had not booked direct with the hotel, I was not entitled to free entry into the aqua baselia but could have discounted entry of 75 chf for three people. (I've always used Travel Republic and this is the first time I've come across this.). Disappointment No 3. The shower is a wet room. The floor was slippy and took ages (and a couple of towels) to dry. Disappointment No 4. The car park is about 35 chf for 24 hours - charged by the hour. However, the beds are comfy and everywhere was very clean. Just not my usual perfect experience at this chain.

Room Tip: Only twin rooms have baths. No noise noted and off a motorway so don't expect a good view.
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Holiday-Mum-9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 8, 2013 via mobile

Spent a whole week for an official tour. Location is like in a forest, with only attraction is a water park which is a good one and gives complimentary entry with stay, for the rest you have to go to Basel which is almost 30 minutes away on taxi nd costs 35 to 40 CHF one way. Food is just fine with limited options in Muslim meal (e.g. fish and vegetables). Rooms are of standard size with standard facilities. An OK hotel over all.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AbdulMueedK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 24, 2013

Stayed at this hotel to attend a 4-day conference in Basel. This hotel is located a 40- min tram ride from Messeplatz. The closest tram stop is a 10 minute walk through an industrial park. The staff is friendly, but not very helpful. And they do not provide the Mobility Pass as the hotels in Basel do. They sold a day pass for 10 CHF. Parking is 29 CHF per day, in a safe parking garage, and the wifi is very cumbersome to access, with a stiff daily fee. (Login and passcode needed each time it was used- they kept wanting to charge for more than 3 electronic items. Surely, is charging for wifi really the way to keep your loyal Marriott customers?) Rooms are clean and modern. Breakfast is not worth the 28 CHF per day. There are no restaurants close by.

  • Stayed August 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ginabrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
249 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

Stayed for a weekend at this property - main destination/purpose was Basel.

Location: This place is really in the middle of nowhere. I might be being dramatic, but this was the impression I had. Around the area are some green fields, small forest, a factory, office buildings, petrol station and some houses (of course the Aquabasilea). It is about 15 mins walking to the train station and another 5 mins to the tram station. [It is the 2nd last stop of Line14]. A 24 hours ticket is approximately 10CHF (depends on which one you get). There is a bus service that runs, but am not sure if it is complimentary or part of the standard bus service

Check-in: Arrived rather late, close to midnight, but rather mediocre check-in experience. Strangely the paperwork was prepared, but not complete. I had to fill in my own ID info, phone info and MR#. No recognition as an Elite member. Took another 15 mins to get the keycard encrypted, but after failing to work for the elevator, had to return to the reception, and it took another 15 mins to get the encryption machine to work. In total took more than 1/2 hour from arrival to room without any apologies from the receptionist.

Room: Standard room provided with a view towards the roof of the Aquabasilea.

Shower/Toilet: Bathroom is on the smaller side, but functional. Water pressure was ok. Typical CY bathroom amenities.

Internet: Speed and strength was ok

Breakfast: This was quite a good spread. Made to order eggs available. There is Processco available that wants to have the famous champagne/Processco breakfast. I believe for continental breakfast it cost 18 CHF, and American, 24 CHF. On Sundays breakfast is until 2pm! [only other property with such a long Sunday brunch is @ CY Dusseldorf Hafen]

Staff: In general, friendly. But I still feel that they are missing that customer service attitude. Worst are the housekeeping. I noticed that they did not really clean the place properly, could see fingerprints still in the bathroom. They removed all used towels from the 1st night, but did not replace any of them. Called down to the reception, and they brought up 2 towels, and 3 floor mats/towels :confused: Did not bother to call down to get the correct towels. The next morning (Sunday), housekeeping came knocking at the door at 8am! So remember to hand the DND sign the next time at this property.

Generic: Will I return to this property, most probably not. Main reason is the value - too expensive for this place especially from location point of view. I also find the staff to be less customer friendly and no real benefit as a MR Elite.

  • Stayed August 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank nldogbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Basel

Property: Courtyard Basel
Address: Hardstrasse 55, Pratteln 4133, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Pratteln
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Pratteln
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard Basel 4*
Number of rooms: 175
Official Description (provided by the hotel):
With 175 well equipped rooms and suites, the international hotel chain Courtyard by Marriott offers business and leisure travellers the best amenities for their stay in Basel with complimentary Essential Internet. The hotel features direct access to the aquabasilea water park with pools, slides, sauna, spa and fitness area. The business centre and gym are at your disposal. "The 24/7 Grab'n Go Market" offers a variety of food and beverages. 675 square meters of conference space provide 6 modular meeting rooms with daylight and high-end technology for successful meetings in Basel. The hotel is only 15 minutes away from EuroAirport Basel, 5 minutes from Pratteln railway and 2 minutes from A2 highway Pratteln exit. St. Jacob Park stadium Art Basel and Basel World fairground are easy to reach. The BISTRO offers freshly made international and regional classics as well as delicious snacks and drinks and invites guests to meet and linger throughout the day. ... more   less 
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Also Known As:
Courtyard Basel Canton Of Basel, Switzerland - Pratteln

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