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“Good hotel”

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Ibis budget Basel Pratteln
Ranked #2 of 2 Hotels in Pratteln
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341 reviews from our community

Traveler rating
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    108
    35
    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Surin, Thailand
Level 6 Contributor
277 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 6, 2014

this is after all a budget hotel and offers no frills accomodation, stayed one night at reasonable price for Switzerland. The bed was hard and creaky when you turned over in the night; otherwise
passable.Location GPS is a must as this is on the back of a Industrial park in Pratteln;
The breakfast not taken as the dining room and servery looked not up to much; the girl on reception that evening was very helpful but the é men in the morning was most uninterested
in anything you asked;

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank thaikwai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, October 27, 2014
Dear Customer,

Thank you for taking the time to write to us following your stay at ibis budget Basel Pratteln.

We are sorry that our service and performance did not meet your expectations, and we would like to offer our sincerest apology.

ibis budget establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us.

The necessary measures are being taken to bring hotel performance to the level of quality defined in our Quality Charter.

We would like to thank you once again for your comments. Your input enables us to make improvements and continue to show our dedication to your loyalty.

Sincerely,

Your ibis budget Basel Pratteln hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pilsen, Czech Republic
Level 5 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 22, 2014

I already stayed in Ibis Budget in London, this one was very similar. I stayed here only one night. Hotel is a bit hard to find, I wouldn't looking on its real location without GPS. Friendly stuff. Room was clean and quiet. Overall experience was as expected, room might be a bit cheaper, but there were other hotels even more expensive, so it’s probably common in Basel.
I had only one problem, but it's not problem of hotel or stuff – it's problem of rude guests. Someone was smoking from the window and I couldn't have opened my window, because I don't like cigarette smell.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sislik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, May 25, 2014
Thank you for your comment. Sorry that you got a room where someone has smoked, we'd like to have them changed the room.

We hope to welcoming you soon again in our hotel.

Ibis budget Basel Pratteln Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 5, 2014

Stayed twice for several nights in this hotel.
The brand / hotel is advertising itself with budget hotel at a budget price. I paid up to CHF 140 / night which is by far exceeding the value the hotel offers. Understand that the price is demand driven but the max rates are not reflecting the value at all.
I stayed in two different rooms and the showers were a bit smelly and the beds were creaking every time I turned around which woke me up several times per night.
Another downside is the complicated wlan in which one had to log in again multiple times and that there is no shared area with seating arrangements.
On the plus side was the friendliness of the staff, but that is about it.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niels13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, May 9, 2014
Dear Customer,

Thank you for taking the time to write to us following your stay at ibis budget Basel Pratteln.

We are sorry that our service and performance did not meet your expectations, and we would like to offer our sincerest apology.

ibis budget establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us.

The necessary measures are being taken to bring hotel performance to the level of quality defined in our Quality Charter.

We would like to thank you once again for your comments. Your input enables us to make improvements and continue to show our dedication to your loyalty.

Sincerely,

Your ibis budget Basel Pratteln hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pratteln hotels

Villa Minozzo, Emilia-Romagna, Italy
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2014

Although quite close to the autbahn the hotel was a little hard to find so signs from the main road would help. The hotel itself was immaculate. The staff very welcoming and friendly and signing in was completed very quickly. The room was very clean, tidy and comfortable. I had an excellent night's sleep and an enjoyable breakfast in the morning. I would definitely recommend this hotel.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, May 2, 2014
Google Translation
Das ganze Ibis budget Hotel Team Basel Pratteln möchte sich recht schön bedanken für Ihre tolle Kommentare. Die helfen uns täglich unser Service zu verbessern.
Wir würden uns freuen Sie bald wieder in unserem Haus begrüssen zu dürfen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level 5 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 4, 2014

I'm staying several times a year at this hotel because of its situation near a concert venue (z7).

This hotel give very good prices for the type of room they propose. They had a renovation giving the opportunity to take a room with 2 beds instead of the standrd three people room they had until this renovation.

The rooms and showers are not big, but they have all you want for a short stay, new decoration by the way, in my opinion is much better now !

But what I found very good in this hotel, apart of the price of course, is the helpful staff, they always try to help you if you have any request. For example, they helped me with a stay in March, as though this period is normally fully booked because of the Basel world exhibition. I phoned there and the manager made it possible for me to stay anyway. I also reserved once by Internet and chose a special fare, non-refundable. I phoned just afterwwods because dates were wrong, and again, manager handeld this situation with excellent customer care, which is highly appreciated.

This hotel, as its name says is a budget hotel, meaning that you don't get palace rooms, but the cleanliness and the hospitality make it worth if you have to stay low budget in this area.

  • Stayed March 2014, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank spooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, March 10, 2014
Thank you for your positive comment.

We hope that we can welcome you again in our hotel soon.

Ibis budget Basel Pratteln Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estepona, Spain
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 1, 2014

One of the worst hotels I have ever stayed in. The staff actually grumbled at being disturbed when we arrived in the afternoon to check in. The internet didn't work unless you wandered around the halls holding your lap top over your head. And what sort of bad hallucinogenics were they on when they designed these rooms? Pea Green walls and portal windows? Bunk beds for adults? I don't remember requesting a stay in Pee Wee's Playhouse. How about being on a noisy industrial estate for atmosphere? Not to mention waking up to the sounds of heavy machinery in the morning. No closet space. The colours made us seasick, the layout brought to mind a minimum security prison, and the shower seals didn't work at all on two of our rooms leaving both floors flooded in a couple of inches of water. Tear this eye sore down and start over.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brankovic, Manager at Ibis budget Basel Pratteln, responded to this review, February 3, 2014
Dear Danny V
Thank you for taking the time to review our property. We’re happy to take your comments in concern.
Though, we would like to point out that ibis budget is a brand offering essential comfort at the best price on the market. The ibis budget hotels offer a simple and no-frills accommodation for people looking for a smart solution at a budget price.
Your negative comments regarding the design are saddening as most of our clients give us very positive feedback on this topic. The ibis budget new room concept even won the Best Interior Design prize at the 2008 European Hotel Design Awards. However, if you are looking for a hotel providing more comfort we would recommend you to stay at the ibis hotel (red logo) during your next stay in Basel. 4-star brands like Mercure and Pullman also offer higher level of comfort. You will find all the information and room description on accorhotels.com and ibis.com.

Hoping to welcoming you again in one of our hotels.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis budget Basel Pratteln

Property: Ibis budget Basel Pratteln
Address: Gruessenhoelzliweg 11, Pratteln 4133, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Pratteln
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pratteln
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis budget Basel Pratteln 1*
Number of rooms: 94
Official Description (provided by the hotel):
The ibis budget Basel Pratteln (ex Etap Hotel) is an economy hotel located near the A3 motorway, a 10 min. walk from Pratteln's train station and just 15 min. by car to downtown and the exhibition center of Basel. The Basel Muhlhouse International Airport is 10.6 mi. away. The hotel has 94 comfortable rooms with air-cooling system, free WiFi, pay parking and a restaurant nearby. Enjoy an economical stay on a weekend or during the week in Basel for two, with the family or in a group. ... more   less 
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Also Known As:
Ibis Budget Basel Pratteln Canton Of Basel, Switzerland

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