We had high hopes for this hotel after it had been recommended to me by a friend.
Check in was ok and when we entered our room my daughter was delighted with what she found! We stayed in a Marvellous Suite, as we travelled with 2 children, one a baby. On first glance the room was nice, to me it looked like a standard room with abit of fancy wall paper on the walls. On closer inspection, and throughout our 2 night stay we noticed more things that didn't work/fit into place. First thing is, as stated in other Tripadvisor reviews, the rooms are very dark. There is one spot light in the room beside the door, and the rest of the lightening comes from lamps (one of which wasn't working). The lighting was even worse in the second room, again one spot light and 2 lamps.
The bathroom was nice, but the tap made a really loud sound when turned on and if you didn't put the pressure up enough, the water nearly didn't make it into the sink the way it was positioned. We were afraid to turn the tap on when the baby was asleep it was that loud! On the first day we ate in the bar for lunch - the service was very good, and the food was nice. That night we ate in the bar also, but this time the service was so slow. We ordered our food and drinks together, but approx 20 minutes later we still had not received our drinks. On asking we were told by a waitor that bar staff were very slow and he would look into our drinks. Finally our food came, closely followed by the drinks. The food was nice though!
The safe in our room wouldn't open, which we rang reception about and they said they would be up to look at it. We left after waiting 15 minutes as we were heading into Salt hill, but when we came back, someone had been in the room and left a plate of chocolates to welcome us (thank you, nice touch) but never opened the safe door for us. (also the instructions to use the safe are mostly peeled off it so you can't read it all, not that we got to use it).
Please note, they do not provide blankets for cots as they expect you to bring your own. Our child is 18 months which i informed the hotel when booking (so we weren't travelling with baby blankets etc). I had to ring reception to get additional covers, in which they provided a sheet. We were not informed when making our reservation that we needed to bring our own blankets.
The air conditioning did not work, the room was cold so when we increased the temperature nothing happened. After about 4 hours we just turned if off. We only did this on the last night so we did not inform reception, but to be honest we are not the type to be ringing complaining, we just expect these things to work. The last thing that really annoyed me about the room was in the connecting room where the children were was a big table, which was pushed up against a door, which led back out into the corridor. As the table was pushed right up against it, the door could not be used, therefore I presumed it to be locked. On the second day, on entering our room, I happened to push the handle of the door which led from the corridor into the childrens room and it opened! The door had not been locked even though it was an unused door that might even go unnoticed if you weren't paying too much attention to it - I felt sick thinking we were asleep in there all night, especially my children and anyone could have entered the room. Maybe its my fault for not checking at the beginning but this door is well blocked by a table and obviously not for use, I just presumed the door was not in use.
Anyways, good points of the hotel is the food, nice and reasonablely priced even if service was slow for evening dinner.
To me, the food is the only high point, the rooms are a let down in my opinion, lacking in attention to detail when lamps dont work, along with aircon and safe. Covers on beds very thin also, nothing like the luxury it makes you believe you will be receiving when you check out the website.
- Official Description (provided by the hotel):
- The Twelve - where history and tradition meet luxury and style. The Twelve is located a beautiful ten minutes from Galway city on the coast road to Connemara. Opened in 2007 to rave reviews, The Twelve won 'Best new hotel in Ireland' and since then has been judged the 'Best boutique hotel in Ireland' every year. Acclaimed for its passion of advocating great food through the use of local, seasonal products, The Twelve has also won every food and wine award there is to win. The Pins Bar really sets the tone with a hip, urban style (awarded Best Gastro Pub in Ireland), this hangout attracts an eclectic crowd. Grab a cocktail and enjoy the best of live music on the weekends. Experience West at The Twelve for the ultimate, gourmet dining experience, then retire to your chic room and consider ordering exclusive seaweed spa treatments to begin your next wonderful day in Barna, Galway. Visit West restaurant and The Pins BarBistroBakery on Trip Advisor ... more less
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- Also Known As:
- The 12 Hotel
- Twelve Hotel Barna
- The Twelve Hotel Galway/Barna, Ireland