Booked this hotel for the pool and a room away from main road. Arrived in 40 degree heat and we were put in a different room on the main road and pool was closed. Were told they had a professional pool cleaner who put some chemicals in and will be open on the morning. Six days later it was still closed. We asked three times about the pool and got different answers.
Got the impression we were being lied to from the start and we were charged upfront which on reflection was probably a tactic to make it hard to get a refund and change hotels.
They tell you there is no noise in the rooms but this is just not true.
We complained to Choice hotels who offered compensation which is interesting as the hotel refused to do this. They also twisted the story to their own head office when they were told there was a complaint saying that we were offered a different room which we declined which is not true.
If they just told the truth upfront we could have looked for another hotel before paying and unpacking the kids etc.
It s not hard to be upfront and honest with customers but this seems too much for this hotel. Would recommend looking for some where else to stay.More
- Free Wifi
- Free Parking