Arrived at this hotel as an independent booking through Expedia.co.uk. It was paid for weeks in advance and confirmed. We know Can Picafort well and booked this hotel due to good reviews and the excellent beach location.
On arrival we were told the hotel was overbooked and were offered some alternative sub-standard accommodation 50Km away, which we declined.
Eventually we were accommodated at the Viva Mallorca hotel for 1 night (wonderful place!) and advised that the Santa Fe did have availability from then on. This turned out to be a complete lie. They were offering us the bel vue in Alcudia as an alternative, (see the reviews on this web site, It is labelled "Hell view"). The hotel was very overbooked and many other guests were being relocated. We refused this and despite Expedia and the Santa Fe having our money already, we ended up paying ourselves to stay at the Hotel Gran Playa for 1 night. We were told there were no rooms available in the resort at all, yet we found this hotel ourselves and it is on the same street and only 2 hotels down from the Santa Fe. There was a final attempt by Expedia/Santa Fe to find accommodation for the rest of our holiday which failed as it is high season and everywhere seemed full, unless you were happy to stay in a rubbish hotel. So 2 days into our 10 day holiday we have paid additional costs to fly home, as there is no where to stay that is suitable for a family.
Expedia are currently unwilling to refund us the costs we have incurred due to their failings! If they had told us the rooms were not available we would not have travelled to Mallorca in the first place.
We specifically booked this accommodation, had it confirmed and paid in full weeks in advance only to be treated like third class citizens. We have paid large amounts of money to get to Can Picafort as well as the cost of the hotel.
We are out of pocket and are being fobbed off by Expedia.
DO NOT TRUST THEM WITH YOUR MONEY!
- Official Description (provided by the hotel):
- The Sea Hotel by Grupotel, a new establishment with innovative design, opened in 2016. Located in front of the beach of Can Picafort, where the former Grupotel Santa Fe was situated, this adult only hotel's design takes its influences from the sea, the waves and coral and marine elements. Staying at this four star property offers a unique and sensory experience inspired by the Mediterranean Sea. Be surprised by the modern and exclusive atmosphere of The Sea Hotel with friends or couples. Breathe the sea air, observe the special sunset from your room and enjoy top quality facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire and Priceline so you can book your The Sea Hotel by Grupotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Santa Fe
- The Sea Hotel By Grupotel Majorca/Santa Margalida, Spain