First of all I should say that our complaints were well dealt with by head office, so all ended reasonably well for us. However, the "large family room" was basic and grubby, with potentially dangerous, exposed wiring, inoperable services and totally inadequate cleaning and resupplying of the room. E.g. two paper cups for the tea tray, to cover us for our three night stay, only one towel on two nights. No plugs for sinks ........
Our complaints to head office brought about a satisfactory settlement, but until this hotel is brought up to standard, or kicked out of the Kyriad group, it is one to avoid unless you get a really good, a very very really good rate for the night because there is nowhere else to stay.
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- Also Known As:
- Kyriad Etampes France