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Good Luck Chinese Take-Away
Cuisines: Chinese, Fast Food, Asian
Dining options: Dinner, Delivery, Takeout
Restaurant details
Dining options: Dinner, Delivery, Takeout
Great Yarmouth, United Kingdom
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“love it”
Reviewed July 18, 2012

So we used this as 'our' local drive past 2 others to get to it. food is just devine we love it. staff are great. Unfortunitly we now use the Just eat website to order our chinese food and good luck arent on the website or we would use it still.

Helpful?
3 Thank Trixywoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Visitor rating
    2
    7
    2
    1
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Used to be our favourite take away but has gone MASSIVELY down hill”
Reviewed February 18, 2012

The 'Good Luck' Chinese Take Away on Baker Street in Gorleston used to be our favourite take away. The food and service was excellent but in the last 12 months it has gone massively down-hill.

Around November time we placed a large order for around 8 people, it was delivered after some time however we had food missing but had paid for it, we called the restaurant and informed them and we were told they would prepare the missing food but we would need to go and collect it...they were told this was unacceptable as it was not our fault the food was missing and we had opted for the meal to be delivered. They agreed to deliver the missing food as soon as possible. 45 minutes later and the food had still not arrived, another call was placed and they said it was on the way...another 15 minutes past and the food finally arrived (an hour for a few missing items to be delivered when the bulk of the food for 7 other people was prepared and delivered in less than 40 minutes in the first place!!!!) When the lad dropped off the food he asked for the money plus delivery charge, when informed we had already paid for the food and that it was missed off the original order he had to place a call back to the take away to confirm this...talk about lack of communication, what if someone didn't question this and ended up paying for it twice? I'm sure the restaurant wouldn't complain but it just displays bad practice and customer service on their part.

A month or so later we decided to give them another try and ordered another take away for delivery. As before there was food missing. Same hassle as before. We should have seen the signs at this point and avoided the place like the plague...however....

...last week we decided to try them again...we placed the order and were told it would take an hour to deliver or half an hour if we wanted to collect (how does that work out!?) We opted to collect and made our way to the restaurant half an hour later, informed the lady behind the counter that we were there to collect a phone order and gave her the name and she said it was being prepared and would be around 5 minutes....other people came in and collected their food, we still sat there waiting for ours, people came in and ordered food and left with it, we still sat waiting for ours. After waiting a ridiculous amount of time we went back to the counter and asked where our food was to be told by the very pleasant assistant (JOKE!) that "You have to come up and ask for it!"...so every 5 minutes we're meant to go to the counter and ask for the food we'd ordered!???

The food is average, there are definitely far better chinese take aways in the area and we will be using these from now on, however it's the service that really lets this place down and the lacklustre and rubbish attitude of the people who work there, they seem to have no concept of customer service and take no pride or care in what they do.

If you want bog-standard food with appalling service then go here, if not, pick one of the various other chinese take aways in Gorleston or Great Yarmouth that deliver and are much, much better!

  • Visited February 2012
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Pedzter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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