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“EXCELLENT SUNDAY LUNCH, EXCELLENT VALUE..........”
Review of The Cliff Hotel

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The Cliff Hotel
Certificate of Excellence
london
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“EXCELLENT SUNDAY LUNCH, EXCELLENT VALUE..........”
Reviewed May 27, 2012

we were going to the toby carvery just up the road, however they had an electrical fault so they were closed, someone suggested the cliff hotel, which also has a sunday carvery, i am really glad they did....... we sat down early (they start serving at 12) and nothing was too much trouble, there were a lot of us 4 adults, 4 kids and a baby, ... the seating arrangements were great plenty of room and when we got the menu it was great value.... the food was even better,,,, delicious meats (i had all 4) and the vegetables were superb, the best thing was the roast potatoes.... everything was fresh and cooked to perfection..... WELL DONE THE CHEF...
the serving staff were kind and attentive, although they were busy...
Afterwards you could take coffee on their superb new cliff top decking, with a view over the whole of gorleston, although we didnt because we run out of time and needed to head home (120 miles away).
All in all really great and will definitely be going back very shortly.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank superjas9981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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SUFFOLK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 27, 2012

I purchased this 2 day break from Groupon, it was wonderful, nothing to complain about and I would quite happily pay full price, the newly revamped room was lovely also the Balcony, all the staff were helpful, and food good in Bar, breakfast was all that one would need. so close to the beach. We are going back quite soon.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank FLORENCE068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suffolk
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2012

We had booked a 2 night stay via groupon. Our expectations very not really high as it was only a 3 star hotel. However they really dropped once we got there. The reception was really shabby but I had read on other reviews that some of the rooms had been revamped so we were hoping for the best! We did not get one of the new rooms! Our room can only be described as grim. Torn curtains, stained carpet, furniture missing handles, grubby walls the list goes on. There was a wedding in progress which carried on until the early hours and being at the front of the hotel we heard every song and every conversation. Next morning the breakfast was really nice and the bar and restaurant had been revamped.
We decided though that we really didn't want to stay another night so checked out. After we said why we were not staying another night and why I would have expected perhaps an apology. No chance. So no chance of us ever going back.

Room Tip: Ask for one that has been revamped
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LKJStowmarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 4, 2012

Have stayed here before but this time the room was very noisy, no light bulbs in lights above bed, carpet very stained, windows couldn't be opened, torn net curtains, no telephone in room, no soap or tissues in dispensers in the bathroom, extractor fan didn't work in bathroom, no toilet roll holder, flooring very poor and loose tiles round bath, leaking radiator. The worse thing was that the bedroom door wouldn't lock but we did get a free bottle of wine and we put one of the bedside tables against the door at night!!!!!! I know this hotel is being renovated but surely if rooms are not up to standard then they shouldn't be used. Hotel staff and food excellent. Excellent new bar.

Room Tip: Best rooms are at sea front rooms as most of these have been re-furbished
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lasty65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 1, 2012

When we arrived at the hotel we were generally pleased with the reception area and we were warmly greeted. We were a group of 6 friends, 3 couples staying overnight as were were moving onto a leisure resort on Sunday rather than driving up in the morning. After we checked in we went into the bar, which had been renovated to high standards and there was also a terrace bar, again which was very tastefully furnished and had beach/sea views. We had lunch in the Cliff bar and the food was excellent and value for money. The waiters were very polite, friendly and helpful and we were impressed.

All our rooms are in need of a makeover, which the hotel is currently in the process of doing and once its had a revamp they will probably be more up to standard. The shower was bizarre as there was no push button to turn it off so I had to physically get out of the bath to turn off the bathtaps, otherwise I would have either scolded myself from the hot water or froze from the cold water. Also the shower curtain was only halfway across as the ceiling over the bath came down at an angle which made the curtain stand about a foot from the wall and the water ended up on the floor! We managed though but it was a strange set-up. The rooms were OK but definitely not worth £85 per night in their current state.

We dined in Michell's Restaurant on Saturday evening and the food was dismal. It was only tepid and definintely not up to Al la Carte standard, unlike the Cliff Bar food. My husband sent back his soup as it was cold and just tasted of salt. The prawn cocktail he had instead was obviously frozen prawns as the ice water was mixing with the cocktail sauce and really wasn't very nice. The food for both the restaurant and the bar came from the same kitchen, so we can't understand why it wasn't as good as the bar food. We had to send the cheese board back twice as the mice looked liked they'd nibbled it and then discarded it in disgust.

The night of our stay there was a function and even though it had ended before we went to bed the whole night no-one in the hotel slept because of rowdy noise of people running riot around the hotel. One of our couple's room was on the 1st floor and ours and our other friends were on the 2nd floor and these 'guests' were literally running up and down the stairs, with the girls screaming their heads off and banging on doors. Our friends had 4 phone calls during the night thinking that they were calling reception. A drunk girl told them that her boyfriend was throwing up blood but then realised that it was probably red wine, but could my friend organise an ambulance! Unfortunately, the night porter was unable to control the youngsters and there was no-one to help him and neither the manager nor the under-manager were available to get the situation under control. Even on Sunday morning there was no-one to speak to about the events of the previous evening as all the management were off-duty. This has made a big impact on whether we'd return to the hotel.

We complained, obviously, and they offered us a 10% discount on our rooms only, which we refused. Our total bill came to over £500 and £27 discount was not good enough. They suggested we left the bill and the manager would call us to discuss when she was in the office later on the Sunday afternoon. I rang back about 6hrs later and she still wasn't about. I evenutally received a call late on Monday morning with many apologies and we agreed to a discount for our stay.

Would we go back again - No, not in the very near future but while all the staff were very nice and we have no complaints about the waiters, bar staff or reception staff, even the management, maybe once they get the management side in a better place, we may think about it as it could be quite a nice hotel, especially when the renovations are complete.

The upside are the fat chips in the Cliffs Bar - they were to die for and maybe worth going back for a visit just to get a bowl!!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Wontstoptravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 23, 2012

Have stayed many times amazed at improvements new terrace stunning views now worth having

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cliff Hotel

Property: The Cliff Hotel
Address: Cliff Hill, Gorleston-on-Sea, Great Yarmouth NR31 6DH, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Gorleston-on-Sea
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cliff Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cliff Hotel Gorleston On Sea
The Cliff Hotel Gorleston-On-Sea, Great Yarmouth

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