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“Very convenient, clean, comfy and excellent service” 5 of 5 bubbles
Review of Ueno Touganeya Hotel

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Ueno Touganeya Hotel
Ranked #6 of 121 Hotels / Ryokan in Taito
Certificate of Excellence
Singapore
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Very convenient, clean, comfy and excellent service”
5 of 5 bubbles Reviewed December 12, 2012

My husband and I had stayed with Touganeya Hotel in 2006, our last good impression is of its convenient location, even have an escalator that fetch you up the overhead bridge to Ueno station, very clean and cosy local hotel.

This Dec 2012 is my (2 adults and 9 years old boy) second visit to Tokyo and decided to put up with Touganeya again, it's indeed a great choice, never regretted!

This time, we booked the newly renovated triple room with 3 single bedding, room amenities and towels are always set at 3 and the housekeeping never make a mistake in any days. We got the 6th floor, which is the highest and with a balcony and the biggest room from the floor map. The bathroom is new and very clean with a long bathtub, heated Japanese toilet and sishedio bathing products. Heater in the room works well. We also got an early check in at 11am, that's really thankful and restful we did not get much sleep from the overnight flight.

We stayed 5 nights first, 1 night in Hakone and another 4 more nights with Touganeya. They have no problem to keep your big luggages for you and we are delighted for our second check-in, they even loaded all our luggages to our room already.

After the 2 days one night trip to Hakone, my son had stomach flu and I did not pack this medicine for his, we suspected could be the sulphuric and osen that we are not used to!

Thank you so much, Mr Takuya who is on duty that night to go the extra miles to contact the pharmacy and speak to them to sell the medicine to my husband. The next morning he and even the housekeeping japanese auntie checked with my boy if he is feeling better. Very heart warming to stay in a caring hotel! Takuya is also the one who promptly responded to all my email queries and confirmation. Thank you and you are a indeed a great asset to Touganeya Hotel!

I will have no doubt to recommend to all my Singaporen and Malaysian friends to stay with Touganeya Hotel in Tokyo.

Domo Arigatou Gozaimasu!

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ling11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, December 14, 2012
Dear Guest,
Thank you very much for staying at our hotel this time and thank you again for taking your time to write such an in-depth review here!
We were concerned about your son as he got sick.
It is good to hear that his stomach already recovered.
I did what I was supposed to do but still thank you very much for your consideration.
If you have any chance to visit Tokyo ,please contact us again!
We will try our best to make your stay as comfortable as it can be.

Belated Happy 9th birthday to your son!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

This is the second time we habe stayed in this hotel and it was five years ago. I must say that the service did not drop at all and the rooms are renovated. There is nothing wrong i can say about this hotel.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank arhlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, December 12, 2012
Dear Guest,

Thank you so much for your review on our hotel!
We sincerely appreicate you for your kind regard.
We are really glad to hear that you found our service the same.
We always strive to provide the same high service to customers so we are very happy to know that you felt the same service.
We are also very glad to hear that you enjoyed our renovated rooms since we continuously renovate the rooms.

We wish you all the best and we would be happy to welcoming you in the near future! We promise that we will continue to offer friendly service and will improve in many ways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed December 6, 2012

Dragging a huge piece of luggage through the subways in Japan can suck, especially when you find yourself at a station that does not have escalators or elevators (or if you can't find them). Nothing sucks more than arriving at your hotel and finding more stairs to heave your luggage up. This happens a lot more than you might think.

Enter Ueno Touganeya Hotel. It is right across the street from Ueno Station and there is a pedestrian overpass with elevators and escalators. Just find the main gate exit at Ueno, go straight over the pedestrian overpass, down the escalator, make an immediate right and you are there. Easy peasy Japanesey!

Hotel is cute and clean. The front desk staff is super-nice. They have an elevator. The price is right, about $110 USD/night for a room that can could sleep two rather snuggly. The rooms are SMALL, but that is Japan for you. My bed was really comfortable, much softer than the typical Japanese bed, but not too soft. Rooms have a fridge and hotplate for tea/coffee making, the fridge came in very handy for the various Japanese pastries I always came back to the room with. There is free WiFi throughout the whole property, not just the lobby, which is not very common. There is a Lawson Station convenience store (ATM) right around the corner that has really delicious store brand "Tokyo bananas" in the refrigerator (a banana flavored sponge cake with whipped cream and banana slices inside). Breakfast is included in the price of the room but I did not try it, I was up and out before it was served (7-9 AM).

Ueno Station is a major station where you can catch the many the JR Yamanote (Tokyo loop) and other JR lines, including a few of the Shinkansen. The Ginza and Hibiya Metro lines also stops here. Most convenient is that you can catch the Kaisei Skyliner to Narita from here...it technically leaves from Keisei Ueno Station, but it is connected to Ueno Station through a tube.

Room Tip: Some rooms have a balcony, ask if they have any available.
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lois Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, December 12, 2012
Dear Guest,

Thank you very much for taking your time to write a extensive review on your stay at our hotel.
5*! We are very glad and happy to read and see that we were able to satisfy your stay.
I would like to try the Tokyo Banans that you described in your review!
Thank you again for your kind review. It motivates and make our personnels smile.
Have a great winter/christmas time and hope you have a great new year!
Hope to see you in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taito, Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 10, 2012

The staff is helpful and understanding. Awesome location for most everything I was looking for. The bath is nice and deep. But every time I stepped into the lavatory it felt like it was moving. (a little weird) Not that this has anything to do with the hotel itself, but the train travel is one of a kind and EXTREMELY confusing even if you study maps and destinations before travel. So be forewarned! It doesn't matter if you have a balcony or not you wont want to stay indoors anyway! Easy access to many areas and attractions! If you feel like staying in to eat there is a convenient restaurant attached to the hotel! The laundry facilities are convenient, as well as, the Lawson's just around the corner! Lovely! If I don't decide to never go home ... I'll just stay here!

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, November 21, 2012
Dear Guest,
Thank you so much for taking the time to write a review on our hotel and we sincerely appreciate all of your kind words. Your last sentence has motivated us so much.
It is so pleasing to read that you enjoyed your stay with us at our hotel.
We have taken note of your comments so that we will try harder to explain the directions less confusing as possible.
We wish you all the best and would be delighted to welcome you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
329 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 bubbles Reviewed November 2, 2012 via mobile

My wife and I stayed here three nights and were completely satisfied with this hotel. The location is great for arriving from the Narita airport via the Keisei Skyliner to Ueno. Cross over from the Keisei Station to the Ueno station and take exit 2 or 3. Being next to the Ueno station makes access to all parts of the city easy. Yes the rooms are small but no smaller than those of other hotels in Japan at this price point. The hotel is clean and the beds are excellent. The air conditioning works quietly and effectively. Our room had a small fridge, sleeping robes and slippers.

Stayed November 2012, traveled as a couple
Helpful?
Thank fishnguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, November 7, 2012
Dear Guest,
Thank you so much for your review.
We are so glad to hear you found our rooms no smaller than the other Japanese hotels at this price and that you found our beds excellent.
We will always continue to offer the best service as we can and will always try to improve to offer better service.
We wish you all the best!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

My partner did a lot of research before finally deciding on this hotel, and I attest that its a brilliant choice.
LOCATION LOCATION LOCATION!!

The room size is small n tight, walking space n luggage is a squeeze.
This is compensated with the good sized and comfortable bed, sleeping 2 Asian adults.
The aircon was quiet n cold, although my partner complained of cigarette smell from the vents in the night, possibly from the 2nd floor smoking rooms.
The bathroom is very efficient. Loved the Japanese toilet bowl with its bidet function and I think it probably has a heating seat during winter.
The water pressure is strong. It gives you a nice massage as you shower.
Housekeeping did a good job to keep the room clean n provided crisp n clean towels each evening we returned.

Front desk personnel were very helpful, with their limited English, most were keen to offer assistance to their best ability, sometimes apologetically, but they were all wonderful.

Didnt have a chance to try the restaurant food as it seems closed whenever we returned from our day tripping.

Their close access to the UENO subway station is a BONUS, for shopping, for breakfast, to access to other parts of Tokyo....

Thank you, I had a most pleasant stay at your hotel.

SUBWAY
- a short 10 minutes walk from the UENO subway station
- lifts to help with the shopping after a tiring day out.
- underground passage (EXIT2) to keep u from the rain n cold, almost leading directly to the hotel.

EATERIES/FOOD
- turn right from the hotel, is a ramen place, that offers delicious and quick pick me up meal to start your morning.
- across the Panda Bridge to AMEYOKOCHO is a stretch of local shopping, eateries for yakitoris, tempura ramen, Japanese crackers, fresh seafood- the oysters were succulent and cheap, if only can be frozen for taking back to enjoy.

SHOPPING
- AMEYOKOCHO, for sports goods, Asics running shoes, adidas attire all are at a fraction of those in the malls.

Room Tip: Non smoking floors from 3rd floor onwards.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Hando09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, October 18, 2012
Dear Guest,
Thank you very much for such an in-depth review!
We are very pleased to read you enjoyed your stay and thank you very much for your words on our location. Yes, our hotel has been liked by a lot of people for the convenient location. We are very glad you found it very comfortable.
We will take note of your comment on the smoking smell from vents in the nights.
Thank you again for the other kind comments regarding on our front desk colleagues.

Have a great and unforgettable year! and hope we can see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannover, Germany
Level Contributor
125 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed September 18, 2012

This hotel is very close to the ueno station (5 minutes). Staff speaks english and was very friendly and helpful. The room was small, but ok. The bathroom was also very small, but everything was very clean. Every day you get a new japanese pyjama (its a sleeping-kimono), which was really comfortable. My friend liked it so much. Nearby there are lots of restaurants and a small supermarket was right around the hotel. It was a great stay!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sunflower1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UenoTouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, September 19, 2012
Dear Guest,

Thank you so much for the great review regarding on your stay at our hotel.
We are so glad to hear that you liked our Japanese pajamas.
Thank you again for your kind words and we would be delighted to welcome you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ueno Touganeya Hotel

Property: Ueno Touganeya Hotel
Address: 3-17-5 Higashi-Ueno, Taito 110-0015, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito > Ueno, Asakusa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Taito
#3 Best Value Hotel in Taito
#5 Romantic Hotel in Taito
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ueno Touganeya Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Free Wi-Fi in all rooms. ... more   less 
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Also Known As:
Touganeya Hotel Taito
Ueno Touganeya Hotel Tokyo, Japan

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