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All reviews junior suite ueno park instant soup complimentary breakfast train station tea and coffee convenient location hotel lobby is ameyoko market lounge area room key rooms are small short walk tokyo skytree luggage jr floor
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2 - 7 of 259 reviews
Reviewed February 5, 2019 via mobile

Clean and quiet within walking distance from the Ueno station. The room like most Japanese rooms are small, but it had a safe, mini fridge and a mini take away breakfast (Toast, mini pastries, juice, tea, coffee, instant soup) included. Please note that room keys must be dropped off at the front desk upon leaving and picked up on return.

Date of stay: January 2019
Trip type: Traveled as a couple
1  Thank dorleenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2019 via mobile

Stayed for a nite only. Close to JR station n bullet train station as my next destination was gala ski resort. All u need s a clean n modern room, convenience stores n local restaurants ard. Sutton s definitely value for money. Bonus was the tokyo sky tree view n free casual breakfast at their tiny check-in counter.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2018

Location is ok, 3 mins walking distance to the furthest exit of JR Ueno station, that means needs to walk around 10-15 mins to Metro system lines and 20-25 mins to Ameyoko...etc.
there is no electric kettle and air humidifier at room, needs to borrow from front desk (no Guarantee has sufficient quantity to support), same as Wifi PWD, needs to ASK by yourself and won't advise in advance while checking in. So in general the services are very poor and unfriendly.
Even though the breakfast is included, but very very simple, and all need to bring back to your room, however, with unknown reasons, you have to make the instant soup in front of the staff who was monitoring you, that felt super uncomfortable.

Can feel the building is old but modernize to new hotel, the reception (no lobby) is in the 3rd floor, and the neighborhood area is quite dark after sunset.
But freaky speaking bath room is the most unique point to be remembered,
Will never choose this hotel again.

Room tip: Facilities are good, but services... so so
Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Laura Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2018

Not easy to get into until you work out where the lift is sited. Reception is small but effective. Room was small but very clean and perfectly usable. The only drawback was the complimentary breakfast, which was far too inadequate. Bring your own breakfast or eat out.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2018 via mobile

Reception/Arrival - reception attendants can communicate well and respond to queries clearly and politely. Stayed in a junior suit which is quite spacious for 5 (3A+2C, aged 10 and 12). However, the temperature inside the toilet is not controlled, i.e, since we stayed in Dec, taking a shower is quite a challenge. Its cold inside the toilet, the water in the shower is either superhot or super cold. There’s two personal fridge, with writing desk, and two small round table for dining. Location is very strategic - just behind the JR Ueno line (Yamanote) and few mins in Ginza/Hibia and Keisei (direct train from narita). There are quite a variation of restaurants, shopping malls and convenient stores (7-11 across the street and family mart on its right.

Date of stay: December 2018
Trip type: Traveled with family
Thank marygracedalburo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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