Very unaccomodating Hotel Staff
I stayed at this hotel for 6 days. It was my first time to travel to Japan. In general, I think the Japanese are very accomodating and very helpful to tourists. From the cab drivers to the police officers manning the police blocks, to staffs of the JR train stations, restaurant staffs and even strangers in the street when I ask for directions.
The only unaccomodating set of Japanese people I met in Japan are the male Reception attendants of Lotte City Hotel in Kinshicho. Particularly one named Sakai.
Why do I say this?
On my second night, I approched Sakai and asked him if a room massage service was available. My back was killing me so i badly needed one. He immediately said they dont have that service.
Once i got to my room, I checked the hotel book to make sure and true enough, it was one of the services they offered. So i just thought that it might just not be available that night.
The following night, I approched a female reception staff and asked if they have an available massage therapist. Unfortunately, she asked this guy whose back was turned to us, and I saw the guy shake his head to signal NO. When he turned to face us, it was the same Sakai guy.
On my fourth night, armed with a photo of the page in the hotel book that i took which states that the hotel offers a in room massage, i approached the same guy. I asked him if a massage was available and he stares at me blankly and shakes his head and says NO. Making sure he didnt misunderstand what I was asking, I gestured a massage to which again he said no. So finaly i showed him the picture of the page and with a frown, he went inside the office and came back to ask me what time I wanted the massage.
The same is true with other services that require them to do extra work.
The reason I chose this hotel was because of a good experience I had with Lotte world hotel in seoul. Everybody was friendly and eager to help. I even remember a very nice reception officer named Serena Oh. She was the epitome of courteousness and and accomodation with a smile.
The Lotte City Hotel has clean rooms and has a great location. Its just their staff that is not good.
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- Also Known As:
- Lotte City Hotel Kinshicho Hotel Sumida
- Lotte City Hotel Kinshicho Tokyo, Japan