I had to write another review again after a recent stay to commend the Park Hyatt Tokyo team on providing outstanding customer service and I would say ranks as one of my favourite hotels in the world.
Rooms: Much larger than the standard hotel rooms in Tokyo. Very comfortable beds and the usual minimalist design signature to most Park Hyatt hotels. Excellent bathrooms amenities and a comfortable sized and nice standalone bath tub.
Dining: Kozue restaurant has excellent modern take on Japanese cuisine - executed very well in a beautifully appointed dining area with lots of light filtered in from their ceiling to floor windows. I would dine there even if not staying at the Park Hyatt Tokyo.
New York Bar was trendy and I love the live jazz band providing nice background music but not in any way overpowering so that conversation was difficult. A broad variety of whiskeys - Japanese and otherwise but of course you pay for the view and atmosphere. Only thing that I didn't like was that smoking was allowed in the Bar which can cause non-smoking guests to feel uncomfortable.
Customer service was outstanding from the bellboys, shuttle bus drivers, reception, housekeeping but especially concierge. Last minute restaurant reservations? - not an issue.
Last minute flight cancellations and need to book a new flight on a weekend - done. Need to change your restaurant reservations a few times - all done with a smile and a "no problem" attitude.
The standard of English spoken by staff are of a reasonably high level.
I think location is still the only let down for this hotel whereby it is still a bit of a walk to the nearest subway or train station and the shuttle bus runs up til 9:30 pm.
Overall I would still highly recommend this hotel on the basis of the excellent staff who really make this hotel one of the best in Japan.
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- Also Known As:
- Park Hyatt Tokyo Hotel Shinjuku
- Hyatt Hotel Shinjuku
- Hyatt Tokyo
- Shinjuku Hyatt
- Park Hyatt Tokyo Shinjuku