It's been 3 weeks since I stayed at the PHT and it is still in my mind as the best 5 star I've been to and have travelled a lot. It is simply the standard for a real five star. Do believe what others tell you that if you can afford it stay here! You get your money's worth. You arrive at Shinjuku Park Tower which is the 2nd tallest building in Shinjuku, Tokyo and the PHT is one of the three towers. When we arrived using the bus (called Airport Limousine, use this airport shuttle) we saw the front entrance and on the left corner in modest 1 foot letters you could touch was the unexceptional words Tokyo Park Hyatt. That's the last time something was unexceptional about this hotel. You know something is special when you are met on the ground floor and then escorted to the 41st (the PHT, "ground floor") and check in was great. There is not the hectic stand in line and loud lobby, it is very quiet and stress free. I found the staff extremely interesting and caring although of course it is a chain. One gentleman enquired about our day when we returned and actually seem to care that we had a good day. I told him of some of the confusion we had because of the language and he wryly mentioned, "Oh, was it lost in translation"? We just had a standard but boy was it great which magnificent views of Tokyo. It was big but not gaudy in the Las Vegas since of big hotel rooms. We had a very large bathroom with a bath, shower, and the magical Japanese toilet. Remember, we just had the cheapest standard room and it was a corner room. Now remember, this is just the standard room. The hotel starts on the 41st floor so you are going to get a great view. Speaking of style, this hotel has it. Yes, it's modern but the various public spaces are magnificent without being garish. A few say the public spaces are cold but not at all. If you explore and want to find a quiet cubby hole you can find it. The hotel is one of three buildings that make up the towers so it can be a little confusing at first since you will use three different elevators depending on where you are going. However, I found that fun and almost always were the elevators available. The breakfast buffet is great but stay away from the scrambled eggs at the table. Maybe it's a Japanese thing but it was soupy. As part of the buffet just order your eggs to be cooked your style. All other elements of the buffet very good. I loved the pool. In the movie, "Lost in Translation" you see Bill Murray swimming in the pool almost if not alone but that's not movie magic! I was alone in the pool the times I swam and just to sit at the pool and look down at the lights of Tokyo is an experience. Three words I have for PHT: quiet/peace and uncrowded. The pool is included and my only objection is the sauna is $20 a day but shouldn't be charged in a five star hotel. On the plus, Internet access free and fast.
I will address some of the postings that might lead you to the wrong decision. These are a very small minority. PHT doesn't like children. I saw some children and they actually were treated as honored guests. I would be quick to point out they were not let loose to run wild or scream at a 100DB level or run with shoes in areas where shoes are not allowed (a Japanese thing). PHT values crowdless spaces and reasonably quiet places I don't mean library, just act normal and not a 100DB jackhammer. It's not a church but it isn't a sports arena either. Other complaint: staff was cold. I don't think that at all and most of the reviews show actually the warmth and friendliness is exceptional. The other complaint is that it is far away from the center. First, I don't think there really is a center of Tokyo and we walked to many interesting places including one of the most famous shrines. If you mean Ginza yes, the hotel is not near there but I think that area is very hectic and glad I wasn't there but could walk in a quiet area that still had sites, restaurants, shops, and parks. However, as was stated there is free PHT shuttle van that will take you to Shinjuku station and in minutes you could be in Ginza or whatever other section you want to explore.
The hotel isn't cheap but we booked on otel (yes no h) and got a very good price. You get a voucher which made me nervous but I've used them twice without any problems and you can usually cancel up to a week before the stay without penalty.
If you like to get away from the crowds and don't like raucous crowds but a peaceful, elegant oasis to recover from your day of touring, this is simply the #1 hotel in Tokyo if not one of the best in the world and I've been to many hotels.
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- Also Known As:
- Park Hyatt Tokyo Hotel Shinjuku
- Hyatt Hotel Shinjuku
- Hyatt Tokyo
- Shinjuku Hyatt
- Park Hyatt Tokyo Shinjuku