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“Awesome experience”
Review of Park Hyatt Tokyo

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Park Hyatt Tokyo
Ranked #1 of 87 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed July 13, 2013

The service was excellent. From getting off the airport limo to checking in to the ever friendly concierge to the restaurants. The attentiveness and willingness to help made the whole trip very pleasant. The attention to little details made a difference too. For example, housekeeping placed a foldable clothes hanger in the room when they saw that we had nowhere to hang our gym gear. Also the staff made sure that the taxi driver knew exactly where to send us to before the taxi left the hotel.
Will definitely come back here again.

  • Stayed: July 2013
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1  Thank CandiceWang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 12, 2013

I've seen a lot of beautiful hotels, but this one is definitely at the top of my list. Unfortunately, we didn't get to stay at the Park Hyatt because there were no rooms available at the time we booked our trip, however we did visit twice for lunch and evenings at the NY Bar. Im a huge fan of the film, "Lost in Translation", and it was awesome to be in the same bar a significant amount of the movie was filmed in. The views from the bar are spectacular. I wish Denver had anything close to that. The staff were courteous and professional. The American Jazz band was awesome. The food was pretty good, and the drinks.. well...that leads me to my only issue. The cover charge is $20. And the drink prices were mind blowing. Our bill was $300 for three people, two well drinks and or beers each the first night. The experience was worth it. Cant wait to go back when I visit Tokyo again in April.

  • Stayed: August 2012, traveled with friends
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Thank ChocoBabiChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

It's so surreal to drive through the hustle and bustle of Tokyo, step out of the car, be greeted by the courteous hotel staff at the lobby and ride the elevator to the hotel where you step into another world. The hotel is so quiet and peaceful. Every staff member you pass will bow and say hello.

The hotel feels like a home from home. Amazing 360 views from the reception area and the New York Grill. Even though I don't smoke, I personally love that people are allowed to do so. The bar has huge high ceilings and is well ventilated so it only adds to the ambiance.

Last time I stayed, I had a letter from the hotel manager welcoming me back and if you stay for a while you receive a free gift every 3 days. You can choose from wine, champagne or chocolates. So, as expected, there was a bottle of wine on the side every third day and it was always great wine!

The only downside is the breakfast service, it can be really slow and you sometimes have to chase for the waiters attention which is poor considering it's never very busy.

Room Tip: All the rooms have great views. Choose a twin room - same price more space!
See more room tips
  • Stayed: November 2012, traveled on business
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Thank RyanJoshua00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

This is a beautiful Park Hyatt in a great area (Shinjuku) with superb service. Upon arrival, we were given a tour of the hotel ending in our beautiful room complete with nespresso machine and a welcome snack/note. The lounge and bar on the 42nd floor is gorgeous and became a central meeting place for us and friends who were staying elsewhere. We had a view of the park and Mt. Fuji from our room which was breathtaking. The bed was very comfy and the automatic shades made for a convenient one-touch way to wake up to the gorgeous view. The bathroom was well equipped with plenty of towels and Aesop toiletries. We took a calming bath and enjoyed brewing tea in the cast iron teapot to accompany the bath. The television in the bathroom was a nice touch and we loved the television music stations (had the Edith Piaf station playing all night!). Room service breakfast was delicious.
One note - this is not a "modern" hotel and the decor is classic. We loved that, but it may seem outdated to some.
The pool and fitness club were adequate although a bit crowded at peak times.
Overall, this was an amazing experience. A note of caution - the hotel is so beautiful and peaceful that you may miss out on seeing the city as you will likely not want to leave the building!

  • Stayed: June 2013, traveled as a couple
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Thank Neil I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

I stayed here using hyatt points, so my stay was extremely reasonable. That being said, if I'd had to pay I probably wouldn't have stayed there. It is a little too far from the city center and your options are the hotel shuttle, walking to the metro (about 10 minute walk) or taxi. None of these is very convenient. Forget eating at the hotel if you are on a budget - very pricey - although I doubt it is a hotel meant for those who care about the prices. There also aren't eating options close by as the hotel is quite far from everything. The famous bar from the movie (Lost in translation) has a cover charge, even if you are staying at the hotel. Afternoon tea is exorbitant. The room was lovely, immaculately clean with great views of the city. The bathroom gets an A++; toto washlet toilet with heated seat, huge bathtub with bath salts and best shower ever. The bed was very comfortable. 4 phones in the room, 2 flat screen TVs. It was all very grand. The service was phenomenal, in room check in and nightly turn down as well as twice daily room refreshment.
Be warned that there is a dress code at this hotel.

  • Stayed: June 2013
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2  Thank KKat_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

I loved this hotel apart from one thing... It's such a shame smoking is allowed in the New York Grill. Coming from a country where smoking is banned in restaurants and bars, it was vile to come out reeking of other people's cigarette smoke at the end of the evening.

As I said, that was the only downside.

Check in was easy and my room was very well prepared for my arrival. The room was lovely with a huge bed and a fabulous bathroom and dressing room area. It was very quiet except when the evening turn down service was taking place in adjacent rooms.

The Peak Bar on the 41st floor is great. For a start, it's non-smoking. The views are just as good as those from the New York Grill and there are fewer people who just come for one drink to admire the view. They do a fantastically good deal of a set menu with unlimited alcohol/soft drinks (for two hours between 5 and 9pm) called the Peak of Joy.

I didn't use the gym, but swam in the pool every evening. They have swimming hats and goggles for loan if you don't travel with your own.

A shuttle bus runs every twenty minutes to Shinjuku station during the day and evening, otherwise it's about a ten minute walk provided you come out of the right exit of the station!

The staff are a real highlight of this hotel. They are all, without exception, charming, efficient and very knowledgeable.

  • Stayed: May 2013, traveled solo
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Thank drwibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013 via mobile

One of the nicest Park Hyatt hotels. The rooms are smaller that what you would expect especially the bathrooms, views from
The NY grill are stunning especially at night and the food although expensive is amazing (Kobe Beef) a must is the special fries WOW what a taste. The breakfast spread is ok nothing special as to the service a little hit and miss not what you would expect from a Park Hyatt over all a good stay - thank you

  • Stayed: October 2012
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1  Thank GTR19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Tokyo

Address: 3-7-1-2 Nishi Shinjuku, Shinjuku 163-1055, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Shinjuku
#1 Family Hotel in Shinjuku
#1 Luxury Hotel in Shinjuku
#1 Business Hotel in Shinjuku
#1 Spa Hotel in Shinjuku
Price Range: $504 - $1,520 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Tokyo 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Park Hyatt Tokyo Hotel Shinjuku
Hyatt Hotel Shinjuku
Hyatt Tokyo
Shinjuku Hyatt
Park Hyatt Tokyo Shinjuku

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