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“Amazing hotel”
Review of Park Hyatt Tokyo

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Park Hyatt Tokyo
Ranked #1 of 87 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed June 14, 2013

This hotel lives up to the hype! We had a room (on the 46th floor) facing Yoyogi Park and the Meji shrine - the view was incredible. The room was beautifully decorated and the bathroom was enormous. We visited the pool twice - it is on the 45th floor and again the views are amazing. We also visited the New York Bar on the 52nd floor which is stunning and, for the location, pretty good value. Throughout the hotel the staff are consistently attentive and helpful.
This hotel only doesn't get five stars because of the location. It is a fair walk from anything really! There are always taxis outside and there is a free shuttle bus to Shinjuku station (that runs until about 9pm) but even if you use those you still have to get back!

  • Stayed: May 2013, traveled as a couple
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Thank BristolKiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 11, 2013

Loooooooved this hotel, best hotel service ever. i have stayed at many luxury hotels before, this one in tokyo tops All of them. would stay again.

Comparatively with Park Hyatt (PH) Toronto, Toronto service wasn't all that, felt like Toronto was like regular Hyatt and doesn't seem to be anything memorable or special due to the volume og guests. Tokyo on the other hand was spectacular, staffs were attentive and extremely helpful especially with luggage, finding you boxes and packaging supply (charged of course). The hotel was nice and slow pace, wasn't crowded with lots of people.

High up rooms on 51st floor, view of the less busy side of city. Spacious room, walk in closet!!

The only downside I can say is there is no public transportation (subway system) nearby, I wish it was closer, however, PH does have shuttle every 20 or so minutes for pick up and drop off at Shinbuya station. Taxi is very expensive in Tokyo so unless you have unlimited funds most people don't travel by taxi to everywhere far. A taxi ride from Shinbuya Station to PH was roughly $15 USD if I recall correctly.

Highly recommend

  • Stayed: May 2013, traveled as a couple
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1  Thank DindyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

I stayed here for 1 night, and it was excellent. It was expensive, no question about that, but it was worth it.

The hotel is quiet! Extremely quiet. I think I saw maybe just a couple of other guests in the hallway during the entire time, and couldn't hear anything else while I was in the room.

I didn't order room service, request any assistance from the front desk, or make any special arrangements so I cannot comment on any of the extra services the hotel provides.

They did make me wear a rash guard while in the pool since I have visible tattoos. Not surprising because I was in Japan, but a little surprising since I was in such an international hotel like the Park Hyatt. No complaints because I am used to it in this country, but I felt that this hotel would be the one place that you could walk around with visible tattoos without a problem.

Anyway, that's a small point and not a big deal. It didn't degrade my experience here at all because I know I have to play by the rules in another country when you visit.

Rooms - comfortable. Sleep quality - excellent. Bathroom - excellent.

I would go back, but I would also try other hotels in Tokyo because there are other excellent options too.

Word of caution: I am rating the location of this hotel as "poor" because it is. Be warned that it isn't in the middle of anything really (West Shinjuku, in my book, isn't the center of this city) so you should plan a walk of about 15 minutes if you are going to Shinjuku station. If it's raining, forget it and take a taxi. Compared to other hotels with VERY convenient locations in Tokyo (Peninsula, Grand Hyatt, Four Seasons, to name a few), the only downfall of the Park Hyatt is that it isn't very close to anything, except maybe the Government Building which you could go check out. It is also located near a rather large park, but nothing really notable there (not a traditional Japanese garden, but rather just a park).

If location doesn't matter at all and you plan on taking taxis, then this point doesn't matter. If you plan on walking places (or at least to Shinjuku station) be aware that this hotel is not very close to other things.

Room Tip: Doesn't matter. The rooms start on about the 42nd floor, so you will have a great view no matter...
See more room tips
  • Stayed: August 2012, traveled as a couple
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Thank TheEveningPaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

Having stayed at the Shangri la before this it had a lot to live up to, as we really enjoyed it there. The hotel is at least 15 minute walk from Shinjuku station, so not as convenient as we expected. If you have luggage make sure to get a cab when you arrive at the station, it's too busy and crowded to walk to the hotel with your suitcases.

Once we got there the impeccable service starts the moment the staff open the taxi cab door. Your bags are taken seamlessly and you are guided to check in on the 41st floor. You are checked in efficiently and the staff are superb, friendly, informative and truly happy to help. You realise this is no ordinary hotel once you enter.

The only slight gripe is the hotel is definitely looking a little dated, not tired, just dated, the green carpet needs to go! The room was huge and the twin beds were both double and heavenly to sleep on. The views were amazing, you can't take you eyes of it, day and night. Shame it didn't have floor to ceiling windows, but nevertheless it's very special. Our view looked out onto Yoyogi Park which is closeby. The bathroom is also spacious with everything you would expect. I was surprised to get room keys, rather than a card, I can't remember the last time I actually got a key, was rather quaint.

The Concierge was great, and they all spoke perfect English, so no 'lost in translation' moments for us :). We ordered room service for dinner which was fantastic and not as over priced as I would have expected. The gym was well equipped and they even give you gym clothes if you haven't got your own. It has the best views I have ever scene, worth going for a run on the treadmill just to look out the windows.

We also went to the famous Bar and Grill on the 52nd floor, where they had a live jazz band who were very good. Yes the drinks are expensive, but hotel guests don't have to pay a cover charge which is nice. This is a must for anyone travelling to Tokyo, again the views are stunning.

The location It is very handy for visiting Yoyogi Park and the Meiji Shrine, but the Gyoen Park was my favourite, very Japanese, perfectly manicured, and worth spending a few hours to just relax and take it all in, that's around a 30 minute walk from the hotel. I used the shuttle service the hotel provided once at the end (from hotel to Shinjuku station), wish I made more use out of it, might have been better than the trek to Shinjuku station. They come every 20 mins, but do get busy I had been told as they only seat 9.

Overall a marvellous stay, the only minor issues concerned the trek to the Shinjuku station, and the dated interior.

In the Shinjuku area I don't think any other hotel could beat it.

  • Stayed: June 2013, traveled with friends
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1  Thank Mr_Nadeem_Uddin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Good service has been perfected here. Every request, no matter how small, is carefully and quickly answered. more than anything the concierge arranged our reservation at Jiro, the best restaurant on Earth. Was able to arrange tickets for the Sumo tournament within a minute.
Also i was smart enough to bring my laundry from my last destination to the Park Hyatt, their laundry is really good. After Jiro, don't try to eat at the Japanese restaurant ofthe hotel, it won't compare, and you find better at home. On the other hand, the continental breakfast was lovely
and the setting was epic.
the Park Hyatt knows how to do it right!

Room Tip: ask for a room with a view in the new tower.
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  • Stayed: May 2013, traveled with friends
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2  Thank Jeanluc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

This is a fantastic hotel. It is pricey but they try to make it worth it. The pool/spa is located in an observatory setting. Imagine a pool at the top of the Empire State Building. Wonderful.
Bar was lively; rooms are spacious w/reliable internet, excellent concierge service, lovely brunch. "Washlets" in the bathroom rock!
if you don't stay here, you should find a way to visit for the beautiful views of the city.
Only criticism: hallway smelled like cigarettes even though room was non-smoking.

  • Stayed: May 2013, traveled as a couple
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3  Thank history64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

We stayed at both the park hyatt and four seasons and have to say the Park Hyatt wins on all fronts apart from location.
The service is brilliant, the rooms are large and have amazing views, the pool and spa are out of this world, and the bars are great.

  • Stayed: May 2013
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2  Thank Emma_loves_holidays1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Tokyo

Address: 3-7-1-2 Nishi Shinjuku, Shinjuku 163-1055, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Shinjuku
#1 Business Hotel in Shinjuku
#1 Spa Hotel in Shinjuku
#1 Luxury Hotel in Shinjuku
#1 Family Hotel in Shinjuku
Price Range: $457 - $1,304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Tokyo 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Park Hyatt Tokyo Hotel Shinjuku
Hyatt Hotel Shinjuku
Hyatt Tokyo
Shinjuku Hyatt
Park Hyatt Tokyo Shinjuku

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