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“Lost in Translation”
Review of Park Hyatt Tokyo

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Park Hyatt Tokyo
Ranked #1 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Perth, Australia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Lost in Translation”
Reviewed March 11, 2013

We spent 4 days in Tokyo at the gorgeous Park Hyatt. This place is immaculate, beautifully maintained, still feels new and the views are amazing. I have rarely experienced service in a hotel like this. Absolutely nothing was too much trouble and every request made was carried out with good grace and efficiency, including hard to find tables in restaurants we wanted to try. It was just the break we needed after a hectic couple of weeks in the snow. We would definitely stay here again.

  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank Catbate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Vancouver, Canada
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 10, 2013

Simple and minimalist in design with excellent staff and comfortable rooms. Swimming pool and gym on 45th floor is peaceful and very spacious with high ceilings. Spa and its facilities are on 47th floor but we didn't get a chance to visit (additional fee). Upon arrival at hotel, you enter just above ground level and check-in on 41st floor. Our room was on the 50th floor and had a view of Mt Fuji which was rarely visible (usually in the early mornings). Room, bathroom, and closet areas were extremely spacious. Very enjoyable shower, heated toilet, and bathtub with yuzu bath salts. Nice Aesop amenities. Downside was that our sink faucet was leaky and difficult to fully turn off. Free wifi throughout hotel. Buffet breakfast looked decent but not outstanding. Live jazz on top floor had decent drinks menu, however our server forgot to put in our order and we waited a good 30+ minutes for a glass of wine and beer. By the time it arrived, the jazz ensemble had finished for the night. I also wish the place was non-smoking - that's the thing about Japan - many places (usually small eateries) reek of second-hand smoke. There are restaurants and convenience stores just below the hotel which makes it easy for a quick bite and groceries. We stayed here for 3 nights then took their bus transfer to Haneda Airport (about USD15) which was very convenient as we had ski/snowboard luggage and didn't want to take the metro. Overall we loved our stay and would recommend this property.

Room Tip: Request for a room with a view of Mt Fuji
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank hcychan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013

back from a trip from Hiroshima we stayed 5 days in this great hotel. As other folks have indicated, it's really a wonderful hotel in terms of service, hospitality, food and design. The design of the hotel is stunning and unforgettable. The location was also a good reason to stay in this hotel! I definitely would come back to stay in this hotel again.

  • Stayed December 2012, traveled on business
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Helpful?
Thank Paul_Diestrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
67 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed March 8, 2013

Just finished a five-night stay at this excellent hotel. As other posts have indicated, it really is almost a perfect hotel in terms of design, hospitality, and service. Really in a class by itself.

The design of the hotel is stunning and unusual. The entrance is very understated, and on the ground floor, there is little indication of a hotel. You are met at the entrance by a number of hotel employees, who whisk away your luggage and guide you to a bank of elevators, which take you up to the 41st floor. When the elevators open on the 41st floor, you see a stunningly large glass-enclosed atrium with beautiful 270-degree views of Tokyo at your feet, especially impressive at night. It's hard to describe, but the only word that comes to mind is glamorous. We felt like we had arrived on the set of a movie.

The layout of the hotel is really interesting and unusual, comprising the top 10 or so floors, spread out across three towers. From the initial atrium, you walk through a restaurant area, a library, and then to a very intimate reception area, which looks nothing like a reception area and more like a very elegant living room. We actually didn't check in there. Instead, we were guided to a separate bank of elevators up to our room, and then checked in while we were in our room - a very nice, and unusual touch.

The room itself was very comfortable and large. Very elegantly designed, with a huge bathroom. The view was spectacular, as I expect it would be for pretty much every room that high up. The room had a Japanese hot water kettle, which was very appreciated, along with coffee and tea. Throughout the hotel, the design is extremely elegant and luxurious. Each room floor is relatively small with few rooms, so we literally never saw anyone in the hallways while we were there. It felt like we were all by ourselves, which was really nice. Very quiet, too, as we never heard any sounds from other rooms.

The service, as others have pointed out, is pretty much flawless. Very gracious, friendly, and attentive without being overbearing. Lots of nice little touches. In the mid-morning, if we were still in the room, someone in a suit would come by and politely ask when we would like to have our room cleaned, and then made a notation on a clipboard before bowing. Also, the fact that no tips were expected at any point made me realize how enjoyable it is to not have to think about this.

We didn't eat at the New York Grill, but we did have drinks one night at the New York Bar, which is highly recommended. A beautiful space, again very glamorous. Live jazz started at 8 o'clock, and was very good. And the views, again, spectacular. Drink prices were quite expensive, but you are paying for the view and ambiance.

The location was, to us, a slight negative, as it is a good 15-minute walk from Shinjuku station and in a neighborhood that is very quiet at night, with not much nearby. The shuttle service is convenient, leaving every 20 minutes, but it would be nice to be able to simply go downstairs and be in the middle of things. Plus, the food options at the hotel are quite expensive. So if you want to be in the middle of things, this hotel might not be for you.

That said, there are some inexpensive food options in the B-1 (basement) level of the tower. A number of small restaurants which are aimed at serving the office workers who work in the tower. You can do better food-wise by going near Shinjuku station, but the food is alright in a pinch. Also in the basement are a convenience store and a post-office (with ATM).

So overall, a terrific hotel experience and highly recommended.

Room Tip: All the rooms are terrific, with amazing views.
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  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank jodydavis617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 6, 2013

Stayed here on business toward the end of last year... wanted to review it now that I have activated my TripAdvisor account... great service, food is amazing and the best location in Tokyo! Highly recommend.

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 6, 2013

We stayed at Park Hyatt for our first wedding anniversary with our 8-month-old daughter.

We informed reception about the fact that we were coming with our daughter as we had twin queen beds and we preferred to have a double king bed. They could not accommodate our request because the hotel was full but they put the 2 queen bed together to make one huge bed and it gave our daughter all the space to move without falling off! They paid attention to every detail. They put a nappy bin in the bathroom and a toy for the bath for our daughter.

I also informed them that we were coming for our first wedding anniversary and I was welcomed with a bunch of flowers. They also took a picture of us and gave it to us in a nice frame as a souvenir.

Our deal included breakfast. We took the breakfast buffet the two mornings we had there. It was really top quality food. The staff was not offended that our daughter was messy with her buns and was a bit loud.

The swimming pool and fitness center are well taken care of and the staff is really there to support you with your exercising.

On the whole it is a beautiful hotel with great views, good food and very helpful staff. The negative point is that it is expensive but you get what you pay for! It is really worth every euro or yen you spend and worth going to for any special occasion.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
1 Thank Travelling_ta2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 3, 2013

Waking up to the view of Tokyo and Mt. Fuji is reason enough to stay here. The rooms are comfortable, large and simple. The service is Superb. The New York Grill is special and scenic. I would highly recommend this hotel to anyone.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RCnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Tokyo

Property: Park Hyatt Tokyo
Address: 3-7-1-2 Nishi Shinjuku, Shinjuku 163-1055, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Shinjuku
#1 Family Hotel in Shinjuku
#1 Spa Hotel in Shinjuku
#1 Luxury Hotel in Shinjuku
#1 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Tokyo 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Park Hyatt Tokyo Hotel Shinjuku
Hyatt Hotel Shinjuku
Hyatt Tokyo
Shinjuku Hyatt
Park Hyatt Tokyo Shinjuku

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