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“Oasis in Shinjuku”

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Hyatt Regency Tokyo
Ranked #6 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Olga, Washington
Level 6 Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Oasis in Shinjuku”
Reviewed September 22, 2013

Had the opportunity to stay three nights @ the Hyatt Regency, in both an ultra-modern Regency Club room and a more traditional room. All were inclusive of breakfast, former in the Regency Club, 9th floor, latter at the Caffe coffee shop on the ground floor. Loved the warmth and helpfulness of every staff member I met. The place quickly became my oasis of calm in the bustle of Shinjuku. Got great travel assistance from both main desk and Club concierges. But of the two choices. I recommend the (less expensive) traditional rooms...same amenities, warmer and cozier, better breakfast (cooked to order eggs rather than the gross precooked scrambled eggs). Don't overlook the free shuttle bus to and from Shinjuku Train Station...runs 3 times an hour and can save you a cab ride or a four-block hike with your luggage.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Sleep Quality
  • Location
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
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Munich, Germany
Level 6 Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 10, 2013

It was my 4th time stay at Tokyo Hyatt Regency. First time I have no gold passport status. So I don't get any benefits. This time I check in as Diamond member and totally treated differently. The hotel location is at Shinjuku, 5 mins hotel free shuttle or 15 mins walk to Shinjiku. Although it's not right in the middle, hotel provides free shuttle bus right in front of Okadyo shopping mall (right outside Lacoste) every 20 mins. Journey only take 5 mins from/to hotel. The mini bus always arrive on time. Make sure you get there 5 mins early. There are space for your luggage inside the bus.
If you arrive at Narita (USD 30) or Henada (USD12) airport. I would suggest you take the direct airport luminous bus to Hyatt Regency Tokyo because it's very easy door to door. Save your time up and down on the train and you don't need to change taxi or hotel bus at Shinjuki later.

Hyatt Regency Tokyo is a traditional mix of Western and asian style hotel. With big lobby, high ceiling, not super fancy but very clean, spacious cosy and the staff are very friendly and helpful.
Once you arrive the hotel, the staff would help out with your luggages. For gold passport diamond member may check in on Level 9 club reception.

I stayed in the Club King (newly renovated) as well as I have used the Gold passport upgrade certificate to Suites this time. The club room level are located between 4th and 9th floor. Club King, and Club deluxe king are pretty similar design. They remind me of Grand Hyatt Tokyo in Roponging. Use of dark brown wood, cosy lighting and earthy feeling. I quite like it. Although the size is not as big as grand hyatt room but good enough for couple or single traveller. Hotel provide wifi connector, make sure you call housekeeper to set up for you. Then you can connect your phone, ipad and mac. The window has electric blind and totally block the light. I can sleep so well at night!

As for Suites, I have used my diamond upgrade certificate. My room was located on level 4, it is very spacious for a Japanese hotel room. Entrance has an extra door to keep your room super quiet. Lot of space for your cloths, luggage and with a Japanese iron board. Living room with a big coffee table, sofa for 4. Spacious work area, with lot of storage, mini bar, and safe box hidden inside the draw. For wifi, housekeeper will set it up for you. You may need to bring an international adopter for your computer or phone charger. However, you can always ask housekeeper to send you one. As for gold passport diamond, I have received welcome Japanese fresh fruit everyday. They were very delicious. Housekeeper is friendly and completely clean up the room nicely. I am very impressed. The window has electric curtain can totally block the light from outside. There were two tv, one for the bedroom and big one for the living room. You can also hear the TV inside your bathroom. Toilet and bathroom are in one room. Very spacious and bright but with two step so make sure you watch out when you go at night. The toilet seat is heated with spray. Shower and bath are separated. Good for 4 people standing together.

Breakfast was at the club lounge for gold passport members. Food choice were not bad. Each morning there was different style of foods. Egg, ham, bacon, oatmeal, yogurt, some japanese pickles, fresh cut fruit like melon, grapes, grapefruits, banana, apple, orange, cheery tomatoes, lot of different kind of bread and tarts, Oj, tomatoes juice, grapfruit juice, apple juice, tea, coffee, soft drink, mineral water, and sparkling water. The view are quite nice facing to a park and skyline.

During afternoon from 5-7pm you can enjoy happy hour at the lounge. The food they offer can feed me as a dinner. Free champagne, beers, wine, soft drink, lot of little Japanese food, chicken balls, dumplings, tea coffee, homemade cookies, desert and much more. I would suggest you should not miss out this happy hour. Perhaps after a long day walk or sightseeing, make sure you return between 5-7pm to enjoy this. They serve different types of food each day.

The spa and pool is located on the top floor 28. It's quite nice to swim up there (cap provided) and you can soak yourself into the hot jazcuuize if you have a sore feet. There is a red light section for you to rest down and dry up your body. View are pretty nice 270 degree to check out the skyscraper of tokyo. Once you arrive, there are six open shower heads around you to clean up your body before you walk in. Pretty awesome. The room is heated and water temperature are warm enough and you don't need to worry about too cold.

Lastly, many of you may feel hungry at night. There are 7-11 below the hotel, a couple of dining places, bar and a mini supermarket. It is actually good for such location. As I was jet lag usually after return from sightseeing or shopping around 6-9pm. I feel lazy and tied to go to Shinjuku again when I wake up. so there are some place I can get food downstair. Pretty convenience.

Overall,

Room Tip: Make sure you get a club room because they are newly renovated. Between 4 and 9 floor. View is not...
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
7 Thank Hyattdiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 5, 2013

I stayed in the Hyatt Regency Tokyo for five nights in July 2013 at the Regency Club level and really enjoyed my stay. Breakfast and oerderves were included daily. I took the shuttle daily to and from Shinjuku Station. I took the Narita Express to and from the airport to Shinjuku.

Room Tip: Book at the Regency club level.
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  • Stayed July 2013, traveled solo
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Helpful?
1 Thank vimaury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corvallis
Level 4 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 4, 2013

Pretty much your standard Hyatt Regency, polite and effecient staff,wellappointed rooms and public areas. Only complaint is the wifi come on folks its the 21st century can't you just have wifi throughout the hotel instead of having someone from housekeeping have to bring me a router?

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank fillzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Conveniently situated a short distance from Shinjuku station where JR and metro trains run to destinations all over Tokyo and beyond.
The rooms arevery comfortable and spacious. After a long stay a free option is offered of 2 minibar drinks or a free laundry service among other things. Breakfast wasn't included although for 3,000¥ you could have a buffet with a wide variety of food including cereal, chef cooked egg dishes, shimeji mushrooms, tomatoes, egg, sausages, salad, rice porridge, bread and pastries, fruit, pastrami and salmon.
The lift/elevator is characteristically beautiful as are the two chandeliers. For convenience there are restaurants under the hotel and a seven eleven shop. There is also a post office and chemist and a supermarket but this is closed in the holidays.
The hotel offers a free shuttle to and from shinjuku station every 20 minutes and friendly limousine buses to and from Narita and Haneda airports start from the hotel for a fee. There is also a metro station ( Tochomae) running from under the hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mtcoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 31, 2013

The Hyatt Regency is not a place for a holiday, it has no places to chill out apart from your room. The one cafe on the hotel's ground floor is too small for the demand and on most days I was hurried through breakfast so that other, more important?, guests could eat. At no point did I feel comfortable and relaxed in this hotel. Staff smile through gritted teeth. Repeat business or relationship building is not on the agenda. The hotel is clean, the concierge and the housekeeping genuine. The beds are exceptionally comfortable. But this is a hugely sterile place.

Room Tip: All rooms appear to be similar and uniform. When I checked in a trainee told me I would be upgraded...
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  • Stayed August 2013, traveled solo
    • Value
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Helpful?
1 Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 30, 2013

Whenever I read about hotels in Tokyo, I always read about how small the rooms are. So, I booked this hotel expecting the same. Stayed here for 5days/4nights. Surprisingly, the rooms are big enough. Not big BIG, but definitely not small. It's not a new hotel but very clean and the bed is very comfortable. Loved how grand the chandeliers are in the lobby.

This hotel is not centrally located, however, there is a shuttle bus that brings you to and from the Shinjuku train station every 30mins. I only used the bus 2x a day anyway since we were out the whole day and would only go back to the hotel at night. Wifi is also not free.

Overall, I would still recommend this hotel because of comfort and never had a problem during our stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGracesDlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Tokyo

Property: Hyatt Regency Tokyo
Address: 2-7-2 Nishi Shinjuku, Shinjuku 160-0023, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Shinjuku
#3 Family Hotel in Shinjuku
#3 Business Hotel in Shinjuku
#4 Luxury Hotel in Shinjuku
#5 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Tokyo 4.5*
Number of rooms: 746
Official Description (provided by the hotel):
Business-oriented High-rise Hotel with seven-story Atrium, situated in commercial area of Shinjuku, facing Shinjuku Central Park. ... more   less 
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Also Known As:
Hyatt Regency Tokyo Hotel Shinjuku
Hyatt Regency Shinjuku
Hyatt Regency Hotel Tokyo
Hyatt Tokyo
Hyatt Regency Tokyo Shinjuku

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