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“Comfortable and convenient”

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Hyatt Regency Tokyo
Ranked #6 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Austin, Texas
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Comfortable and convenient”
Reviewed September 2, 2011

The Hyatt Regency is an older hotel and it shows in the decor, but it is still a nice place to stay. Will definitely opt to stay here again.

Pros:
-Close to Shinjuku station. Easy walk and hotel has a regular shuttle bus to the station
-Most of the staff is friendly and helpful. This was my second stay and I noticed that a few of the staff at the front desk weren't quite as helpful as the first time, but still a lot better than many hotel.
- Hotel can arrange the Airport Limousine bus for returning to either airport.
- Bed is super comfortable. I was a bit disappointed when I had to return home to my own less comfortable mattress.
- If you're a "Gold Passport Member" at platinum level, they have free pastries, coffee and tea as an option for lighter breakfast. This also makes up for the 3000¥ breakfast buffet.

Cons:
- Power outlets in awkward locations around the room. None by the bed, one on the desk and one by the TV, but 2 by the closet and front door. Means you can't charge your phone next to the bed while you sleep and have it in easy reach for alarm clock.
- Restaurants are extremely expensive. If you arrive tired and don't feel like going out to find food, you will pay dearly. 3000yen for breakfast buffet, more for a cooked breakfast.
- From time to time you can hear noises in the hall, or from heavy footed upstairs guests, and even occasionally the traffic below (I was on 20th floor). But it wasn't noisy enough to wake me from deep sleep.
- No wifi in the room or in main areas of the hotel. This would be fine if traveling on vacation, but a bit troublesome when traveling on business.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lindargtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
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English first
Hong Kong, China
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 28, 2011

The hotel boasts from a number of qualities, ranging from spacious rooms, helpful staff, clean environment and great breakfast buffet.

Amidst all of the advantages listed above, I will not stay there again, due to its inconvenient location. Although relatively centrally located in Tokyo and in the middle of a “business park”, a cab is required to get to any destination, which is most unfortunate, given Tokyo’s great public transport system.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EazyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 6 Contributor
136 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 21, 2011

I had not stayed here for 9 years, when I used to travel to Tokyo on business.

Great value for money, restaurants are much better, especially the breakfast area that doubles as an Italian later on in the day.

My only disappointment is that the bar is no longer up on one of the higher floors, it had such a great view of Tokyo at night.

  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sharkyuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 7, 2011

I stayed in this property for business and was kindly upgraded to an Atrium suite. These suites have a veranda type patio that overlook the Atrium of the hotel and don't offer much natural light, but are super nice, comfortable and spacious so I was happy. The hotel has other suite types that offer more light, but they aren't designed as contemporary as the Atrium suites. Equally this property doesn't traditionally upgrade to suites for elite members so something to be aware. As for the suite itself, all if not most suites at this property come with a two double bed configuration. They don't really have any with king beds. The design of the hotel is more traditional but the design of this suite was Asian Contemporary. It had a free standing Roman bath tub. A shower room, individual toilet room, two vanities with plenty of toiletries(good ones), and a hidden room/door with bathrobes and slippers. The living room has a desk/table, large TV, large veranda, and sofa and then a long hallway which leads to the entryway/front door. The bedroom is a good size, it has two double beds in it after all. The beds are typical Hyatt beds, so very comfortable and each area of the suite had different climate controls. The toilets are typical Japanese bidet type toilets that do all sort of fancy things. Same as what you would find at the Park Hyatt. The rooms are designed with this wood paneling everywhere which cleverly disguises everything. So walls become doors, doors become walls..it's all really cool. It has large closets but as typical in Asia, no iron or ironing board(you have to ask for that). The hotel itself is in one of the best neighborhoods in Tokyo. They have a free shuttle that runs every 15 mins to Shinjuku station which is really the hub an anchor of the neighborhood. Tons of shopping, restaurants, and things to do. The hotel has a great pastry shop and four individual restaurants. I would recommend the buffet at the Cafe restaurant. It's 3,000 JPY and is a bargain for the area and the city with a great selection. With my suite I had access to the concierge lounge. The lounge is typical, nothing fancy and had standard food options. I'm not a big fan of the breakfasts in these lounges as they don't traditionally include hot items and are very minimalist. However at this property I found their fruit selection to be to my liking and was able to eat healthy and still become full. I experienced two small earthquakes while I was there. So something to keep in mind if you plan to visit. The hotel is on rollers so when one hits the building sways for a while, which makes it a bit difficult for those unfamiliar with earthquakes to really gauge how serious a tremor it may be. Overall, I would highly recommend this property. The suite was similar to those you would find at the much more expensive Park Hyatt down the street and overall it's basically the same experience but at a lower price point. So this property is definitely a great value. They are still renovating rooms so they do have some rooms in the more modern style and then others that are really traditional and dated. Ask for one of the refurbished rooms if you can, you will be happier.

Room Tip: Ask for a refurbished room, otherwise they will probably give you one of the traditional style rooms
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BizTravelFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baie-St-Paul, Canada
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 28, 2011

Huge hotel in the heart of Shinjuku ward. Normal king room are correct by a little below Hyatt quality. Service, as usual in Japan, is very good. People go out of their way to make sure you are happy and well served. Internet connection in room is wired and the hotel doesn't seem to have any Wifi. All in all, a very decent hotel, but a little expensive for what is offered.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank e_wire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN USA
Level 6 Contributor
379 reviews
231 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed July 25, 2011

I think this is my first stay since the March earthquake, and although there are changes in Tokyo the Hyatt seems to be about the same.
I think they control the air conditioning more conservatively, but the stay was fine.
In particular, I wanted to highlight the comfortable room, the internet included and the very good breakfast (often not included).
Staff remains top notch. Great place for business and meeting other business people.
I am always happy with my comfortable stay and great sleep....assuming I can tolerate the price.

  • Stayed July 2011, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank pine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 6, 2011

The hotel is ideally located in the Shinjuku business district next to the famous Tokyo City Hall building. It is a quite modern tower which offers views from each floors.
The hotel is the 2nd stop for one of the airport limousine bus line, offering easy, fast and quite direct access for both Narita (1h30 on a Saturday afternoon) and Haneda airport (30 mns on a Friday evening) with the current situation (cuts in train frequences).
The room was quite large but the bathroom was disappointing (size, equipment).
We had a late supper at the Caffé restaurant and the food was amazing. I would recommend their scallops in the plancha section. The service was very good.
For Hyatt members, morning refreshments (coffee, tea and pastries) are offered.
I had a pleasant stay in this hotel and would recommend it due the acceptable size of the room.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Traveling_maple_leaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Tokyo

Property: Hyatt Regency Tokyo
Address: 2-7-2 Nishi Shinjuku, Shinjuku 160-0023, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Shinjuku
#3 Business Hotel in Shinjuku
#3 Family Hotel in Shinjuku
#4 Luxury Hotel in Shinjuku
#5 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Tokyo 4.5*
Number of rooms: 746
Official Description (provided by the hotel):
Business-oriented High-rise Hotel with seven-story Atrium, situated in commercial area of Shinjuku, facing Shinjuku Central Park. ... more   less 
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Also Known As:
Hyatt Regency Tokyo Hotel Shinjuku
Hyatt Regency Shinjuku
Hyatt Regency Hotel Tokyo
Hyatt Tokyo
Hyatt Regency Tokyo Shinjuku

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