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“Huge hotel with 1400+ rooms and Tokyo views”

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Keio Plaza Hotel Tokyo
Ranked #8 of 87 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed March 19, 2014

My son and I stayed here twice in March 2014 on our way to and from Hakuba. It had been recommended by Liquid tours. It was a five minute walk, even pulling baggage, from the Shinjuku rail station. Apart from the enormity of the foyers, the check in was timely (and in broken english).
Seeing the different views from the two rooms demonstrated the enormity of the metropolis.
The rooms/ bathrooms were clean and well stocked. There is a tiny convenience store in the basement. The only drawback to this establishment was the high cost of food incl, breakfast which was about $US30.00 when we were there. It is near impossible to stomach $30 cereal with a cup of milk. Check out was also efficient. The hotel has buses outside to ferry you to/from the airport and /or Tokyo Disneyland( for guests only).

  • Stayed: March 2014, traveled with family
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1  Thank BILMARAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 17, 2014

All the reviews here say the same thing about the Keio, here are some tips for future visitors:

1. The Shinjuku station isn't that close. Rolling a lot of luggage from the station for 15 minutes to the hotel isn't so fun after a 14-hour flight. Take the buses operated by Friendly Company and they have direct HAN or NRT route that delivers you to the lobby of the Keio. The bus logo is yellow and orange. Cost about $30usd one-way.

2. There is an underground passage leading direct to Keio from Shinjuku. Look for Toei-Eido line exit going towards Tokyo City Metropolitan Building.

3. This hotel hates answering email and calling Japan is a pain. Use Keio's little-known number for their Los Angeles office: 1-213-362-7767 for any requests.


I stayed here for approx $255usd per night.

  • Stayed: February 2014, traveled as a couple
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4  Thank bombo20012001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

I stayed here for three nights last week on a business trip. The hotel is massive with an extremely busy lobby so the check in process is fast, professional and somewhat cold. Once I got to my room, I found everything to be in order, was very clean and no issues to be had.

As I had breakfast coupons for the cafe in the main lobby beside registration, I went there for breakfast and the assortment was good and fairly plentiful. No real complaints there.

If I can sum up my stay there, it was largely forgettable, though completely fine and suited its purpose. Nothing made me feel as if I would want to go back there, however didn't feel as if I wouldn't either. That said, easy access to Shinjuku district and station is excellent so if that is what you are looking for, you won't be disappointed. You will be nothing more than a number there, but what can you expect from such a large hotel?

  • Stayed: March 2014, traveled on business
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1  Thank GorillaMan1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

We stayed three nights in this Hotel located in Shinjuku during March 2014 before traveling to Yokohama to board the Queen Elizabeth for a cruise. It was fairly easy to catch the airport limousine bus from Haneda airport to the Hotel and cost JPY1,200 per person one way.

Arriving at the hotel, we had to carry our own luggage from the airport limousine bus into the reception lobby. The check-in was swift. Immediately after the check-in formalities, a porter takes you and your luggage to your designated room. No welcome drink or towels to refresh you. But in spite of having a busy morning, the staff was cheerful, very polite, and all smiles.

Keio Hotel has some 1,435 guest rooms with various room packages to choose from with some that can include a buffet breakfast. We had a room on the 29th floor facing East in the South Tower and enjoyed beautiful sunrises besides watching the moon rising in the evenings through huge glass windows in the spacious room.
The bed is firm and the soft pillows ensure good sleep quality. The room has plentiful amenities from tooth brushes with tooth paste, disposable shavers, to weighting scales, from bath robes to ironing boards and steam iron. No effort is spared to ensure a comfortable stay with a home-away-from-home hospitality. The hotel provides 24-hour complimentary high speed internet . At the bedside there is a central light control, including a floor night light, and reading lights. The air conditioning is silent and a thermostat is provided to control the room temperature. The in-room safe is the largest I have ever seen in any hotel! No problems to place your laptop, iPad, and whatever other valuables you need into the safe- it’s huge!

A buffet breakfast was include in our room rate and we had breakfast in the Cocktail and Tea Lounge. Some guests have the option to eat a Japanese breakfast on the second floor. The breakfast spread is adequate, more continental than usual with few hot items available. Limited fruit selection but a good variety of juices. The Hotel has lots of restaurants and even a convenience store. There’s a swimming pool on the 7th floor of the Main Tower which is opened only in the summer months, and on the same floor is a fitness room.
Our room package also includes a “Luxe Lounge” invitation for free tea and bar drinks through out the duration of our stay, on the 34th floor in the South Tower.

We chose this Hotel because the Hotel has an excellent location being in the heart of Tokyo city and only minutes away from the most popular shopping and entertainment spots. It’s a five minute walk from the Hotel's west exit to the Shinjuku station. The Observatory building is just across the road. There are also many restaurants and eating places within walking distance from the hotel.

The hospitality here and the service is very good, especially at the Information Counter, where service is immediate and with a smile. I would return here if I have future visits to Tokyo, and do certainly recommend this hotel. This hotel also can be booked with the iPrefer program.

Room Tip: Choose the South Tower block which has good views.
See more room tips
  • Stayed: March 2014, traveled with friends
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7  Thank John-KT-Lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014

Very friendly welcome efficient check in room quite basic but adequate. First experience of the luxury toilet ! Kimonos in room a great touch. Very clean all round . Hotel has so many bars and dining areas we could have spent a whole day exploring .. But a visit to bars on the 57 the floor ( think it was) we'll worth the time view of Tokyo amazing. Location rest for station and plenty to see around the areas.

Stayed: October 2013, traveled as a couple
Thank AudreyAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

Since 2008 I've been a customer with my hus. Never a miss except one time with some strange manager dude with bad attitude.

We stay here about a week every year while my hus visits HQ & I visit my brother family.

Best CP esp considering the space & $, hence, highly recommened.

For 2013 & 2014 I stayed @ Century Hyatt, and compared to that, although CH is a bit more pricy, the quality I got seems the same as KP. But it doesn't mean KP is better overall because I bought different plans, and it's hard to compare.

One thing I can say is both hotels are quite suitable for middle class folks. If you want cheaper, go to Shinjyuku Prince @ Seibu Shinjyuku, but not recommended unless you don't mind love hotel quality (please search for the meaning). Sorry I don't know more expensive hotels to recommend since I have no experiences (after all, I am in working class & Bo-bin)

Enjoy your stay in Shinjyuku; a lot to offer!

The submitted photes are from Dec., 2010

Room Tip: If my memory is right, if you are a gym person, ask for the tower (either old or new) with the gym i...
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  • Stayed: December 2013, traveled with family
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1  Thank Terri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

Keio Plaza staff are amazing!!! Friendly and go above and beyond to assist. I had a medical emergency and they found an english speaking doctor within minutes. The hotel is beautiful and all amenities are clean and bedding is comfortable. Price for food and beverage is high but you get that in this high end hotel.
Great location to Shinjuku train station and to many restaurants, bars and shopping. Definitely worth staying here

  • Stayed: February 2014, traveled with friends
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1  Thank Mishyk01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Shinjuku
#5 Luxury Hotel in Shinjuku
#5 Family Hotel in Shinjuku
#6 Romantic Hotel in Shinjuku
Price Range: $205 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Keio Plaza Hotel Tokyo 4.5*
Number of rooms: 1438
Reservation Options:
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku

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