Stay away from this hotel. The location is pretty boring, it claims to be near Shinjuku station, and it is but the station is huge and spans a large area of Shinjuku, so don't use that as a guide.
There is nothing near, you have to go back through Shinjuku station to get to the good stuff, so why not stay on the other side of the station.
The staff are almost rude! They understand checkin and checkout, nothing else so don't try and complain about anything as you will only anger yourself more. Guest relations service desk is no better, we asked them for help for over 30minutes over some issues that came up during our stay and nothing was resolved. For the price we paid i expected a much better and friendlier service.
The bed is very, very hard! Very uncomfortable.
We upgraded to the Premium room with a bigger room and concierge service as well as an amazing view, of other buildings :)
The room really was huge, and fairly clean, but the service was appalling and there are plenty of other hotels to stay at that are in a more convenient location. The room service is overpriced, and really really not worth it.
You do get free wifi in the room but only if you stand close to the tv, i have no idea how they managed to restrict it that much, or if it was just our room, but we were not able to use the wifi anywhere else in the room, very bizarre.
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- Also Known As:
- Keio Plaza Shinjuku
- Keio Plaza Hotel Tokyo Shinjuku