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“Japanese Taste with American-Style Excellence”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Athens, Texas
Level 5 Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Japanese Taste with American-Style Excellence”
Reviewed May 27, 2014

Almost boringly high-quality Hilton international site. Room and service consistent with other Hilton business traveler properties in major international cities. On par with Hilton Paris La Defense, which is high praise indeed.

The property sits more or less above the Nishi-Shinjuku subway station, so transit can be accessed without getting out in the weather, but it is a little bit of a hike. The main Shinjuku station is a fairly short walk the other direction, and the underground there is far more entertaining. If you are heading towards the Ginza, that short walk cuts out two stops.

The room was business/executive-level, which is a step up from the standard, and seemed to be well worth the difference in cost. The room was moderately spacious, very clean, well-appointed and tastefully decorated.

In keeping with the Japanese culture of cleanliness, the in-room shower and toilet facilities were far above the normal expected even for higher-end hotels.
The shower and tub are separate but co-located, with water draining on (and into) the floor, which is a little disconcerting for Americans, but quickly overlooked because of the abundant supply of water at just about any temperature desired. Tall people (>6') will have no problems with the shower. The deep tub is shorter than the standard American version, so it's a wash (so to speak) for us tall ones.

The toilets are almost a tourist attraction in and of themselves, and verge on needing an instruction manual. Who knew "personal time" could be so entertaining?

The breakfast buffet was also typical of Hilton international sites, with a very good selection of locally-supplied Western and Japanese fare. The breakfast should be able to satisfy all but those with extreme dietary requirements/prejudices.

The staff was always polite and helpful. Common areas were open, airy and, as expected, very clean. There was a high-end custom chocolate and baked goods kiosk distressingly near the main desk and elevators, good enough to cause many to impulsively abandon diets and risk diabetic shock, me included.

Overall, a thoroughly excellent property in an equally excellent location.
I would definitely stay again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou so much for your 5/5 rating and high praise. Your feedback is informative and entertaining reading. We note that you would return and we look forward to welcoming you and the family back again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 5 Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 27, 2014 via mobile

Cute little room with much bigger size than the local jp hotels. Just the bathroom was a bit too small. It's a bit far from the shinjuku station, 15 min walk. There were two other stations that's closer but still about 5 to 8 min walk. It could be very painful after a long day of shopping, you know what I mean right girls... Also there were only the office buildings around the hotel, no shops, no decent food. Had to walk all the way to shinjuku to find everything.

Stayed May 2014, traveled with friends
Helpful?
2 Thank Fatfishet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your overall positive review of the hotel. Regarding location for your next trip please note that the hotel runs a shuttle service to/from Shinjuku station every 20 minutes starting out from the hotel 8.00am and last shuttle back is 9.40pm. The surrounding buildings are packed with restaurants, bars and shops so please venture inside and underground. In addition there is a very famous nightlife district (Kabukicho) within walking distance. We hope to be able to welcome you back soon to experience even more. Please contact our Concierge service in the lobby for information and assistance
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Sydney
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 27, 2014

Hilton hospitality at its best! Efficient, engaging staff ready to make your stay as comfortable as possible. Regular shuttle to and from Shinjuku station was extremely convenient. The rooms are spacious, spotless, quiet and comp water was a nice touch. The breakfast was fabulous. If the Wi-Fi was free, I would have nothing to complain about!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kicks66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your 5/5 review and positive feedback about so many aspects of our hotel especially Hilton hospitality which we strive to live up to every day. We hope to welcome you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vila Nova De Gaia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2014

Superbe staying at the hilton shinjuku - Tokyo. Superior services and dedicated staff made my staying unforgettable. As every other Hotel in this continent , staff language (english) skills need to be upgraded, but it was ok :)

Room Tip: try to get a room with a view to Mount Fuji
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V22mask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your 5/5 review, it was a pleasure to have you stay with us and we look forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 6 Contributor
291 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed May 27, 2014

Liked the hotel a lot was conveniently located near shinjuku station.
Can be busy at times for brakfast so make sure to go early and make time.

Courteous and helpful staff, good restaurants un the grounds and a nice basic gym.
I would stay here again.

Room Tip: Get a room near the elevators
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carlo12377ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your overall positive review especially your good comments regarding our restaurants and your interactions with our team members. We note that you will return and we are looking forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Covington, Kentucky
Level 4 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 26, 2014

This was my first trip to Shinjuku, and the Hilton and staff made my trip much easier.

I took the Airport Limousine Bus (just search on Airport Limousine Bus Nirita Shinjuku...TA won't allow posting the actual link) which I highly recommend. The ticket each way from NRT airport was ¥3,100 (roughly $31 USD). Shinjuku is quite a distance from the airport (90-120 min), and a cab will be about ten times that cost.

I appreciated the high-level of English spoken by the staff throughout the hotel. After having my suits packed for the 16+ hour journey to get to Tokyo, I was thrilled to find a full-sized ironing board in my room. The quality of my internet access was also very good, making FaceTime calls to the US simple.

The hotel itself is very conveniently located to restaurants, shopping, and transportation. In my free time, I was also able to walk to Shinjuku Garden and to a nearby sword museum that were both very interesting to see.

While not as "adventurous" as some non-American hotels might have been, I had enough adventures awaiting me that week as it was!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OnlyOneTurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your overall positive review of our hotel and especially your favourable comments regarding the English assistance rendered by our team members. I am not yet familiar with the sword museum so this is another great point of interest I will research for other guests so thankyou for sharing that tip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level 4 Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 26, 2014

We recently had a quick trip to Tokyo and decided to use up some Hilton Honors points to pay for the rooms. My initial impression was dismal. It was 4:30 in the afternoon when we arrived but 3 of the 5 rooms we had reserved were not ready. After a long flight from the US all we wanted were hot showers.

The front desk asked us to head up to the 37th floor and wait in the Executive Lounge. WOW! What a lounge. Amazing views of Shinjuku and really well stocked with good food and drinks. In just a short while our rooms were available and we finally got to relax. The rooms were beautifully appointed, spacious and very comfortable. Showers were huge and plenty of water pressure.

Everyone we encountered from the staff including the concierge who took care of our dinner reservations was charming and helpful. The breakfast in the lounge the next morning was plentiful and delicious.

This hotel is conveniently located on a subway line and just a 10 minute walk or shuttle ride from Shinjuku Station for Rail service including the Narita Express. There is plenty to do right in Shinuku though.

This is easily one of the nicest Hilton's I have ever stayed in and on-par with a Conrad or Ritz.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank askulk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your 5/5 review and as a valuable HH member it was a great pleasure to host your party at our hotel. Thankyou for your kind understanding regarding the initial arrival and allowing us to recover ourselves. We are so glad to read you enjoyed your time with us and hope to welcome you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones. ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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