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“To Notch”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Annapolis, Maryland
Level 4 Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“To Notch”
Reviewed May 26, 2014

We recently had a quick trip to Tokyo and decided to use up some Hilton Honors points to pay for the rooms. My initial impression was dismal. It was 4:30 in the afternoon when we arrived but 3 of the 5 rooms we had reserved were not ready. After a long flight from the US all we wanted were hot showers.

The front desk asked us to head up to the 37th floor and wait in the Executive Lounge. WOW! What a lounge. Amazing views of Shinjuku and really well stocked with good food and drinks. In just a short while our rooms were available and we finally got to relax. The rooms were beautifully appointed, spacious and very comfortable. Showers were huge and plenty of water pressure.

Everyone we encountered from the staff including the concierge who took care of our dinner reservations was charming and helpful. The breakfast in the lounge the next morning was plentiful and delicious.

This hotel is conveniently located on a subway line and just a 10 minute walk or shuttle ride from Shinjuku Station for Rail service including the Narita Express. There is plenty to do right in Shinuku though.

This is easily one of the nicest Hilton's I have ever stayed in and on-par with a Conrad or Ritz.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank askulk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, June 1, 2014
Dear Guest
thankyou for your 5/5 review and as a valuable HH member it was a great pleasure to host your party at our hotel. Thankyou for your kind understanding regarding the initial arrival and allowing us to recover ourselves. We are so glad to read you enjoyed your time with us and hope to welcome you back again soon
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Manchester, United Kingdom
Level 5 Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 25, 2014

Booked two Executive Club rooms and arranged an upgrade to Junior Suites as part of the Hilton Honors e-upgrade system. It was my daughters birthday and they very kindly put a box of exquisite chocolates in her room.
We found the location to be excellent, just 10-15 mins walk to Shinjuku station and the surrounding amazing nightlife. Breakfast was excellent as was the executive lounge. This is very much a 5* hotel in an area with some outstanding modern architecture. It really is worth booking an executive club room to enjoy the superb club lounge facilites. We really enjoyed our stay and really didn’t want to leave.

Room Tip: Book an executive club room if you can.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewOldGit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for your 5/5 review and we are so glad to read how much you enjoyed the Executive Lounge and exploring the wonderful sights of the surrounding area. We hope to be able to welcome you and the family back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 24, 2014

It's a nice hotel but a bit far from the station. Shuttle bus to/from station only operates 8 am through 9:30p'ish, so you'd have to either walk for 10+ mins or take a cab ($7-$8). Room is large for a Japanese standard.

It's located in Shinjyuku area, a super busy metro/train station. If you've been to Tokyo before, you know how busy Shinjyuku station is... You get lost easily even you speak/read Japanese. Otherwise you may want to stay in a bit less crazy area.

The fitness center (free for guest) is a bit small for a size of the hotel. Not many options for the equipment, 5 or 6 treadmills. Shower/bathroom and sauna area is also tiny. At least it:s open 24 hrs, so it's a plus. I stay here b-caz of my HH membership.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for your overall positive review of our busy hotel in this great metropolis. It is always a pleasure to welcome our HH guests and we appreciate your loyalty. We are glad to read that our team members were helpful and we hope to be able to welcome you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby
Level 5 Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 23, 2014 via mobile

The Hilton Shinjuku is superb, the location is just perfect. Close enough to the action but just far enough away to escape.
The lobby is lively and welcoming, staff were attentive and all spoke excellent English.
Breakfast is superb and has plenty of choice.
There is a shuttle bus which whisks you off to the train station / Shinjuku centre which runs frequently. If you're arriving for the first time though, you might find it tricky to find the bus stop. We chose to jump in a Taxi which cost about £5 only. Shinjuku station is enormous and if you've got luggage.......
The only minor point was that wifi was free only in the lobby, but other than that I'd happily go back.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank RugbyBobby123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for your 5/5 rating and positive review especially about our team members. We note that you would like to return and we all look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 23, 2014

My husband and I stayed here for 6 nights and really enjoyed it as our Tokyo base. The hotel is comfortable, clean and spacious. We enjoyed the breakfast every morning - good selection and a good start to the day.
The room was large and always clean and tidy when we came back at the end of another day in Tokyo. And the view out across Shinjuku was pretty spectacular.
The location isn't particularly exciting. It's not far to Shinjuku which is very lively but there is a metro stop less than 5 minutes away and it was easy to get around.
I didn't take advantage of the pool or gym but my husband did and said they were very good and from our window we could see people playing tennis on the rooftop court.
The staff were consistently friendly and pleasant.
I would recommend this for a stay in Tokyo, it's pleasant, clean, comfortable and spacious but don't expect anything original or out of the ordinary.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taylor1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for your overall positive review of our hotel especially about our famous breakfast buffet and your interactions with our team members. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
662 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed May 23, 2014 via mobile

The Hilton Tokyo is conveniently located in Shinjuku. I have stayed there on numerous occasions previously, but this stay was less than satisfactory.

My reservation was made by American Express for a Junior Suite. I checked in in the Executive Club. As a Hilton Honors Diamond Member the reservation is usually upgraded at checkin (as per Hilton policy). There was no upgrade on this occasion and no apology that one was not available. No idea why - perhaps Hilton Tokyo doesn't like corporate policy!! Still my junior suite was both spacious and comfortable.

I used the Executive Lounge at the hotel and ordered a mojito - it arrived and was pleasant with chunks of apple in it - it certainly wasn't a mojito though. Food on offer was average. Lounge was overcrowded and those arriving later during happy hour had to wait some time for others to leave so a table could be found. Be sure to arrive at 6pm when happy hour starts to get a table / seat. Staff are helpful in the Lounge.

Following 'happy hour' I visited St George's Bar on the lobby level with my iPad to check my emails for the day. Think again - no wifi service in the bar. The beer was good and on my second evening I ordered a mushroom risotto in the bar which was very nice. Staff are helpful.

Wifi elsewhere in the hotel and in the room works very well however.

On my final evening I sent my shoes for shoe shine at about 10pm requesting they be delivered at 6.30am the following morning as I was booked on the 7.10am shuttle bus to the airport. At 6.20am I attempted to call to have my shoes delivered early as I was ready to go to breakfast - the operator was not answering the phone, neither was housekeeping. 6.30am came and went and still no shoes and no answer from the hotel operator, housekeeping or the help line. At 6.45am I gave up and went barefooted to the Executive Club to check out and have them locate my shoes and have my bags collected from my room. Returning to my room I waited until 7am and niether my shoes had been delivered or my luggage collected. Given the diabolical mess I took my own bags to the lobby - still without shoes and asked for the duty manager. He eventually tracked down my shoes and I got on the shuttle bus with minutes to spare. What an absolute mess and no breakfast either as I had to run around instead of enjoying breakfast before I left the hotel, despite being ready to go to breakfast at 6.20am. The Night Manager brought a coffee for me to the bus and apologized. I have also received an email of apology from housekeeping subsequently.

Japanese efficiency has clearly left this hotel. Maybe be better to look at the Hyatt Regency if one is looking for a hotel in Shinjuku.

Stayed May 2014, traveled on business
Helpful?
6 Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for taking the time to outline your experiences at our hotel last week. As a HH Diamond member you are one of our most valued guests. Whilst you have been complimentary about some aspects of your stay we sincerely regret the disatisfaction caused by the delayed delivery of your shoes and can understand how distressing this must have been at the time. We apologise again for the inconvenience caused and hope that your previous visits to our hotel will attest that this is by no means our usual standard of operations and we hope you might allow us another opportunity to recover your confidence in us and showcase the hospitality that Hilton is famous for. I am writing to you privately and hope you will not hesitate to contact me directly when you are ready to make your next reservation. With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 22, 2014

Hotel rooms really good. good facilities, gym etc. Close to main train station with plenty of food places close by. 3 minutes walk to the shopping in Shinjuku. Close to the fish market, great place to visit and have breakfeast

Good view if facing harbour, otherwise just a city view.

Good breakfeast in hotel, really comprehensive with good service

Room Tip: Ask for view over harbour
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, May 31, 2014
Dear Guest
thankyou for your 5/5 score and favourable comments about our location and facilities and our famous buffet. We hope to welcome you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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