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“Great staff”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
notts uk
Level 6 Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great staff”
Reviewed March 28, 2014 via mobile

We thought the hotel was great with fantastic staff who can't do enough for you! They upgraded us because it was our ruby wedding anniversary to a fantastic massive room...we loved it! Breakfast is lavish and good quality ! Drinks in hotel expensive but Tokyo is anyway, location is good near the manic shinjuku station with the free shuttle bus it's easy to get there but it's an easy 10minute walk .we would return ,only grumble is the wifi surely Hilton can give free wifi in guest rooms? If coffee shops can do it surely Hilton can?Apart from that it was great would have been 5*if free wifi in room

Stayed March 2014, traveled as a couple
Helpful?
Thank sheilaNottsUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 29, 2014
Dear Guest
thankyou for your overall positive review and your great comments about our breakfast buffet and staff. We have noted your feedback and thankyou for taking the time to post it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Cleanliness
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McLean, Virginia
Level 5 Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 27, 2014

Great hotel and I've stayed here more than 6 times in the past year. Rooms are modern, clean and the staff does a great job. I am very impressed with the amount of work that has went into making this an exceptional property.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 28, 2014
Dear Guest
thankyou for your 5/5 review and comments - yes it is a lot of hard work - but we are passionate about it! We appreciate your loyalty and look forward to your continued support and hope to see you again soon. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indonesia
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 22, 2014

We were in Tokyo for the marathon this year and everyone was scrambling for a hotel near the start line in Shinjuku. We could not get Keio Plaza so booked in to the Hilton instead. Having stayed at Keio before, I was happy we picked Hilton as the rooms are better and the hotel is much smaller and cosier. Location-wise, it is not as good as Keio as Keio is closer to food and Shinjuku station. Having said that, Hilton is only an additional 5-8 minute walk compared to Keio so it is not that bad. Breakfast is good - there is a generous buffet spread and they serve good bacon :). Concierge is very very friendly and helpful. They are most willing to help you with directions and recommendations. Very happy with the service. I will stay here again.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
3 Thank walkingheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 23, 2014
Dear Guest
thank you for your 5/5 review and your favourable comparisons to other hotels in the vicinity that you have stayed at. In particular we are glad to receive your special comments about our concierge services and breakfast buffet. We look forward to welcoming you and the family back again for next year's marathon
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Coleman, Texas
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 21, 2014

We enjoyed the professional staff, the amazing food and the great location so much that we are having a relative we haven't seen in several years join us for this trip. The room was of the highest level of comfort and cleanliness. It is so worth obtaining a room on the executive level. Service in the Execute Lounge is as nice as the view. Did I mention the breakfast buffet downstairs is incomparable? I am counting down the days until we are welcomed in the doors of Hilton Tokyo in Shinjuku.

Room Tip: Executive level is the best!
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 23, 2014
Dear Guest
thankyou for your 5/5 review and all the team are poised ready to welcome you back again. Please do not hesitate to contact me directly during your stay if I can be of any assistance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2014

Perfect location - ideal for exploring. A really nice hotel with an excellent gym and pool. We were there on honeymoon and they left a bottle of wine in the room for us. The room was nice and the bed excellent quality.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Clover5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 20, 2014
Dear Guest
thankyou for your 5/5 review and congratulations again from all of us on the occasion of your marriage and all best wishes for your future together
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
167 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed March 17, 2014

We stayed here as part of a large group. We were given an executive room as we were the organising couple. It was on the 32nd floor and gave us a great view of the city. The hotel was clean, comfortable, beautiful. The lobby had free Wifi so we met her daily before going out on our activities and caught up on the internet side of things. We caught the Airport Limo straight from Narita to the hotel. The hotel is situated right above the subway so it was close to everything we needed. The staff speak perfect english and were very friendly and helpful as was the conceirge service

  • Stayed February 2014, traveled with friends
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Helpful?
2 Thank Mandles84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 19, 2014
Dear Guest
thankyou for your 5/5 review and great comments about our hotel. We look forward to seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

The property is in an awesome location, centrally located in Tokyo. Easy to find public transportation. The Hilton Tokyo is an awesome property, excellent service, clean, great food....the Hilton Tokyo is the total package. Highly recommend.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank KIAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, March 19, 2014
Dear Guest
thankyou for your 5/5 review and recommendation of our hotel we really appreciate it and look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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