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“Terribly overrated”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 87 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed December 7, 2013 via mobile

Cannot believe they get away with charging what they do for this hotel. And then, on top of this, if you want to use wifi in the rooms YOU HAVE TO PAY EXTRA FOR IT. In 2013. Couldn't believe it. If this was ever a luxury hotel, it certainly isn't by today's standards.
That said, the staff were lovely and attentive, but the rooms just simply aren't worth the price.

Stayed: December 2013
2  Thank SparkAntarctica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

I am obviously very disappointed to read your review and also surprised that a modest charge JPY1600 (approximately USD$15 per 24 hours for secure high speed and multi-device (5) wifi/wired internet) was unacceptable to you. Internet is chargeable at all Hilton properties globally and at all competitor hotels in Tokyo (Internet is complimentary for our Gold and Diamond HHonors Members)

Hilton Tokyo is also a full service upscale hotel and not a Luxury Hotel. In Tokyo our sister hotel - Conrad Tokyo is our luxury property. We do however have a wide variety of accomodation from our standard room category to Deluxe and Executive. Full details are available on our website. Pricing is also very competitive for the Tokyo market and we aim to provide value for our guests at all times.

Hilton Tokyo is committed to delivering a comfortable hotel experience with exceptional personalized service. I encourage readers of this forum to review the 100+ reviews we have on this site that consistently recognize the high standards guests expect of Hilton.

Wishing you safe on ward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,381 - 2,387 of 4,710 reviews

Reviewed December 7, 2013 via mobile

I stayed 2 weeks at this hotel in Dec 2013. Its my first stay in Japan so I have no other reference. However, I cannot fault this hotel in any way. The ground floor restaurant was excellent, room service was prompt with wide selection 24 hrs, service staff were always courteous and helpful. The gym/spa was well equipped and the pool was warm and pristine. Had 2 great massages too. All in all I think this was the most pleasant hotel stay I have ever experienced. I would gladly stay here again.

1  Thank Sagar D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you sincerely for your wonderful review.

It was a pleasure to have you as our guests and we look forward to welcoming you back.

Thank you for choosing Hilton Tokyo and safe travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 7, 2013

This is a big busy international hotel. The rooms are good and the staff helpful and all speak English well. Shinjuku is a good base in Tokyo. The breakfast area is very noisy with loud music playing all the time. This can be a bit off-putting. Overall a slick Hilton chain hotel where you get what you expect, if you are looking for character and or a boutique style experience this is not the hotel for you.

Room Tip: Stay High up and don't get sold on the new rooms there is no real difference, certainly not wort...
See more room tips
  • Stayed: November 2013, traveled on business
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Thank Ambio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you for your review and we appreciate that you chose to stay with us.

I am however disappointed that you did not enjoy our new room. I believe you may not have stayed in the 2013 new Deluxe or Executive room as it is dramatically different from our standard guestroom. We are committed to the highest standards/integrity and when you return please let us know and we will ensure you experience the new product and if this is not to your satisfaction we will gladly arrange an alternate room. Regardless all guestrooms (including entry level standard) will be fully renewed from January 2014.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

Stayed for two nights. Hotel shuttle running to and from Shinjuku station ( about 15 mins if you walk ).We normally try and avoid having breakfast in the hotel but there were hardly any eateries in the immediate vicinity so had to eat in. Having said that, the hotel offers an excellent breakfast buffet with a good spread of Japanese and western selections.
Comfortable and quiet room with a view of the nearby offices. No complimentary bottle of water so had to buy our own from Shinjuku because the tap water tastes funny ( and why pay the exhorbitant price for bottled water from the mini bar).
We were catching a bullet train from Tokyo to Kyoto and didn't want to be laden with luggage so we made use of the onward delivery services ( chargeable) arranged through the helpful concierge. Note that If you send it on the same day that you leave you have to pack some overnight clothes because it only arrives a day later. All in all an enjoyable stay at Hilton Tokyo.

Stayed: November 2013, traveled as a couple
Thank Sengch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you for your very complimentary review.

Concerning breakfast in addition to our Marble Lounge Buffet, adjacent the hotel we have Denny's, Starbucks, Pronto, Royal Host and McDonalds all open for breakfast. Our concierge can assist with directions.

Concerning bottled water we have water priced at approximately US$3.50 and also from US$1.20 from vending machines on L10, B1, B2 and B3. Water is also available at our lobby shop for US$1.50.

Tokyo water is however safe to drink and is used throughout the hotel.

We appreciate your feedback and look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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Reviewed December 5, 2013 via mobile

The suite is fantastic. Location is great. Room is spacious n very comfortable. Service is excellent. Staff is very helpful. Lounge is great. Food is wonderful. Shuttle bus is always on schedule. Near to main centre area in Tokyo.

  • Stayed: November 2013
    • Value
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Thank Terence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you for your 5/5 review.

We sincerely appreciate the time taken to share your experience.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

This is really a superb hotel! We stayed in this set up for 5 nights in a King size executive room from 28 November 2013 to 3 December 2013 (out of our 10 nights stay of our tour in Japan).

Nothing beats the location of this hotel, which is right in front of the Metro subway station, Nishi-Shinjuku. The hotel offers a free shuttle bus to and from hotel to the Shinjuku Station and The Shinjuku Skyscraper District is a 5-minute walk from the hotel, pampered and surroundedby big and sizeable shopping malls. A few steps from the places of interest. We love the club & premier floor which we stayed for the entire 5 nights, the staff is most attentive with excellent service especially Manager Goto-san from the minute we checked. Thereafter, they remember our room "1929" and said in Japanese everytime we walked in. There is direct picked up service from the hotel concierge for the day trips, which we took up to join the Mount Fuji/Hakone tour and Nikko. The direct airport limousine from the hotel costs Yen 12,000 Adult and yen 600 for child, is most handy. Do visit the spa and gym if you have time, it was really nice.

Best part there were no additional charges for breakfast for my 12-year old daughter whom join us for the trip, the server obliged her fresh milk request every night. The stay also comes with free wifi.

The executive lounge offers great variety of canapé, fruits, juices and alcoholic beverages. Breakfast at the club has a better ambience compared of at the main café, called the Marble Lounge. One thing worth mentioning is that we can sight Mount Fuji from the lounge in a clear day.
All in all, the experience has been good, and I applauded the service and attentive of Mr. Goto and team.

  • Stayed: December 2013, traveled with family
    • Value
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1  Thank Lifesacupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you for your great review. We sincerely appreciate the time taken to share your experience.

I will also share your feedback with the team as they really love hearing from our guests.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

I had to go to Tokyo and spend 10 days over the spring during the Cherry Blossom festival and ended up staying at the Hilton in Shinjuku. This property is truly class A compared to other Hiltons I have stayed in the US and other locations and its as good as it gets. The breakfast in the Executive lounge is fantastic, there's typical japanese food and for those that need something more familiar there's your typical American breakfast as well. Plus free drinks and finger food all evenings. And the view is fantastic, it's located over the 30th floor (not sure the exact floor, but it was high). The rooms are standard for what you'd expect of a $300+ a night hotel, luxurious, and kudos to the cleanliness, comfort of the bed and the great shower. Very attentive staff who really made my stay effortless. In terms of location, one can't ask for better: It's less than a block to the Tokyo subway from where you can reach virtually anywhere in Tokyo and connect to the whole of Japan if you'd like (there are extremely fast trains you can get to go to other places on a day trip and come back on time for the evening drinks with your friends - in the VIP lounge, of course). If you can choose a time of the year to go, the Cherry Blossoms are awesome in Japan in the Spring, truly amazing and it's worth to visit Ueno park. Nearby the hotel there's lots of shops and native restaurants in the Shinjuku district nearby the rail lines. A particular delicacy is the Yakitori, you'll find lots of variety in different restaurants in the area. I went on this trip mostly for business and not expecting much, but Tokyo can really surprise you as being an amazing tourist destination with lots of things to do.

Stayed: April 2013, traveled on business
Thank Marcelo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you for your fantastic review we sincerely appreciate the time taken to share your experience in such detail.

My team and I hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range: $296 - $715 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones. ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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