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“convenient and great service”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 83 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed October 6, 2013 via mobile

Very convenient to get around from the hotel as it has free shuttle bus connecting shinjuku JR station and is only 5 mins walk to the closest subway. From the airport you can take the airport limo that brought you directly to the hotel or the train then hop on the shuttle bus just outside the JR station.

The room is spacious in jap standard and their conceirge desk is super helpful. They arranged to book tables for me and advise me the best way to get to those restaurants.

The shower and the bed in the room are comfy. The only complaint I have is the lack of complimentary bottles of water - would really like to see this improved to save the hassle.

  • Stayed: September 2013
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Thank wongmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 8, 2013

Dear Guest,

Thank you for choosing to stay with us and we appreciate your feedback on this forum.

It is very pleasing to know you really enjoyed your stay and that you found our location convenient, service of a high standard and room spacious.

Regarding bottled water - we provide complimentary bottled water in all Executive Guestrooms and for all Elite HHonors tier members. Water is also available at a reasonable charge from our mini bar in all guest rooms. Water is not provided to all rooms as tap water in Japan is safe to drink and served widely in restaurants, bars and consumed locally.

We wish you safe onward travels and look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 6, 2013 via mobile

THE ROOM
We stayed on the executive floor funded by Amex points. The room is pretty spacious by tokyo standards. Great bed. Bathroom is interesting - a short but deep bath and a shower are in a separate compartment separated from the toilet - all very high spec. Weird set up with a rolling blind outside the bathroom which covers the shower! The view was good, pointing towards Shinjuku station, but not spectacular being of some city streets.

BREAKFAST
Very good selection of Western and Japanese cuisine. Eggs cooked to order a highlight - really top quality. You can get better breakfasts for the money they charge, but definitely not one that you'd turn down if included in the room price.

THE FACILITIES
Redone to a very high standard internally, the outside areas (and less importantly the facade) feel very dated.

LOCATION
This area of Shinjuku is very business/govt oriented so not much other than the Shinjuku shopping area around the station within walking distance. However, the station is only a 5 min walk and you can get everywhere within 30mins on the JR line (even by the bay) and most places you would want to go within 15 mins. We also stayed at the Conrad near Shimbashi which very isolated in comparison.

Stayed: October 2013, traveled as a couple
Thank TheSpaceCadet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for your review and I am very pleased you enjoyed your stay with us.

It is great to receive feedback on our new room products. The screen on the shower is a 'shoji' and this is a paper screen typical of Japanese design. We incorporated this element to ensure a sense of place and it also allows natural light into the bathroom or for guests to watch TV from the bath.

Our hotel was constructed along with most of Shinjuku in the early 1980's and the architecture is typical of this period and the skyscraper style of this precinct. Our building is also unique with the 'S' shaped design making the building very resistant to earthquakes. Hilton is committed to maintaining the high standards of this iconic hotel however modification of the exterior is not permitted.

We thank you for choosing to stay with us and hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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Reviewed October 6, 2013

I organised a surprise visit to Tokyo for my wife’s birthday, staying at the Tokyo Hilton. On arrival we were greeted by the Chief Concierge and Guest Relations Manager and made to feel very welcome. Also, all members of staff we encountered wished my wife a happy birthday – which after 15 hours of travel was delightful.

The room was newly refurbished and each day it was spotless. In general we were very pleased with the room – see other posts for room reviews…

We took advantage of our jet-lag and had breakfast each day at 0630. This helped to avoid queues for breakfast, which tended to form around 0730. There was a good selection of food (from healthy to not-so-healthy), which was always well presented and topped-up, although on some days could have been warmer. Breakfast-time was ideal for internet-related tasks as internet-access is free around the lobby.

Staying at the hotel gives easy access to the Nishi Shinjuku underground station on the Marunouchi Line, although just as easy is getting the every-20-minutes shuttle bus to Shinjuku station (Keio store, #21), from 0800 onwards.

On my wife’s birthday, we organised a private room in the Musashino Japanese Restaurant in the hotel. We sat at a low table and were served in a traditional manner by a young lady dressed as a geisha. The whole experience was fantastic: the food, sake, service, and décor were just perfect, and the hotel surprised us with a small birthday cake.

To management: if you have a staff reward scheme I would wholeheartedly recommend the young lady that served us – she was helpful, efficient and very friendly.

So, I’m a big fan of the Tokyo Hilton: it looks terrific on the inside, and its location is great, but the people employed by the hotel made our time in Tokyo unforgettable.

  • Stayed: September 2013, traveled as a couple
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Thank Kafka42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for your very positive review and recognition of the team.

Also please accept belated Birthday wishes for your wife and it is wonderful to know that so many good memories of Tokyo will be remembered.

I will translate your feedback (all guest comments are translated) and share with the team who really enjoy hearing from our guests. I will also pass on your thanks specifically to the team members highlighted.

We appreciate you have a choice of hotels and thank you for choosing Hilton Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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Reviewed October 4, 2013

In a short visit to Tokyo, stayed here and at the Narita Hilton. Great location in the high rise center, shuttle to the Shinjuku station was wonderful as was access to Metro line from within the hotel (M-line). Executive lounge very nice as was breakfast in the lobby. Customer service was excellent everywhere. Concierge very helpful in advising transportation and routes to sights.

Room Tip: We thought higher (35) was better. Elevators very fast.
See more room tips
  • Stayed: October 2013, traveled with family
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Thank Martha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

It is wonderful that you had a great vacation and thank you for your 5/5 review!

My team and I appreciate your comments and the time taken to share them on this forum.

We wish you safe onward travels and hope to have the opportunity to welcome you back to Hilton Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

I'm always satisfied with services provided by Hilton - Tokyo, Hilton - Tokyo always delivers excellence on their service since the time you get there with scent of a perfect place to stay to a time you live to the airport, ponctual, courtesy and kindness are encountered in that place

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gustavo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for your very positive review and complimentary comments. My team and I are committed to hospitality and I am so pleased that you enjoyed our product and service.

We look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

This was my third stay in Hilton Shinjuku, and it's fantastic. Everything was good, from the shuttle service, concierge, lounge and breakfast. The Junior Suite has been refurbished and is great.
Concierge Mr Shimano organised a Mt Fuji tour for us with Gray Line Tours and it was perfect.
If any manager reads this please convey thanks to him, and also to Mr Ogura the front office manager for his ever-ready smiles and great service, and great recommendations, including our Teppanyaki lunch at the hotel restaurant.
Perfect stay and I wouldn't stay anywhere else in Tokyo !

Room Tip: High floors for great views.
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  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank uprightman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for your 5/5 review and I am so happy you enjoyed our new guest rooms.

I will also pass on your appreciation to Kentaro and Yota and the operations team in general.

My team and I remain at your service and we hope to have the opportunity to welcome you back!

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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Reviewed October 3, 2013 via mobile

We had a wonderful start to our honeymoon here. The room was lovely, the view especially at night is amazing and it has a perfect location. Its close to shinjuku shopping, golden gai bars and its easy to get around tokyo from shinjuku station which is really close. The staff were all very pleasant and the concierge helped us with ease. Amazing service for a fantastic price cant wait to finish our honeymoon here after our trip round japan.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank orla88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded October 7, 2013

Dear Guest,

Firstly congratulations on your recent wedding and we are very pleased to be hosting you in Tokyo.

Thank you for your 5/5 review and your associated comments are sincerely appreciated. My team and I look forward to welcoming you back and if we can assist while you are in Japan please do not hesitate to contact us.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range: $272 - $754 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones. ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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