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“Tokyo - Holiday in May”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 84 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Reviewed September 4, 2013

Very nice hotel, well located, lovely breakfast spread and all at reasonable price.
I stayed with my family ie 2 adults and 2 children and all were able to comforatbly stay.
Breakfast was a lovely spread. And all at reasoanble prices.
The conceirge desk was particularly knowlegeable and helpful.
Their is also a good Indian resturant just below the hotel building.

Room Tip: We chose a tripple room for a family of 4 ie 2 adults and 2 child and had a comfortable stay.
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  • Stayed: May 2013, traveled with family
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Thank amit_chhawchharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for choosing to stay with us and I am very pleased you enjoyed our hospitality. May is a great time of year to visit Tokyo with mild weather and many spring events.

We look forward to having the opportunity to welcome you back and thank you for sharing your experience on tripadvisor.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,428 - 2,434 of 4,585 reviews

Reviewed September 4, 2013

A stay at this location is very much memorable.
Everything about this place reminds me in in Japan.
Its supposed to be an old property but the elavators are HIGH SPEED & silent
The rooms are lovely and have great views.
very spacios rooms unlike most other locations in Japan.
Breakfast is wooooooow .
Location walking distance form the Sjinjuko station and major electronic shopping area and ofcourse convenient walk to the nite life attractions in shinjuku.

Their spa...japanese style is free for guests and also nice and enjoyable.
Look foward to staying here again

  • Stayed: April 2013, traveled on business
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Thank OMG_where_to_next
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for your wonderful review of Hilton Tokyo.

I am glad you enjoyed our new guestrooms and all new elevators. Hilton Tokyo is our flagship hotel in Japan and Hilton is committed to providing the finest upper upscale experience.

Thank you for your comments and we hope to see you soon.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Our family of four including two small boys had a great stay here for a few nights earlier this year. We had a shock at check-in when we discovered that we would be charged an extortionate rate to have a roll-away bed in the room, but after some discussion we came to a more palatable deal.

We stayed in a King Tower Executive Suite. One of our boys slept on the large sofa in the living room and the other on the roll-away bed. There was still lots of space for all our luggage, including ski gear. The staff were very helpful and attentive, especially with setting up the room for the boys sleeping arrangements.

We arrived at night and opened our blinds in the morning to a fantastic view of Mount Fuji. Fantastic.

Breakfast was fantastic, in a nice atmosphere in the lobby. It really set us up for the day.

The concierge was very helpful, especially with arranging for our luggage to be sent by courier up to Nagano, meaning that we could travel lightly on the shinkansen.

The hotel is located about 5 minutes from the nearest train station, and about 15 minutes walk (with small boys) to Shinjuku Station which is huge.

We will stay here again.

Tip for skiers: Visit Jimbocho for the best range of ski gear .. it'll be a lot cheaper than wherever you are coming from.

  • Stayed: March 2013, traveled with family
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1  Thank CurzonGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for your 5/5 review of our hotel and I am so pleased you had a wonderful vacation in Tokyo with your family.

We also appreciate the time taken to share your experience on this forum.

We wish you safe onward travels and thank you for choosing Hilton Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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Reviewed September 3, 2013

I was there in Japan to study with Dr's and clinics on the Morita Therapy. This is the hotel we spent 12 days in, it is a beautiful hotel, the employees are very ice and professional. The rates aren't bad either. The restaurants have great food, a little pricie, $28 for a hambuger (it's been a few years), great breakfast buffet. Would not mind visiting there again, if ever back in Tokyo, thatis where I would most likely stay!

  • Stayed: October 2012, traveled on business
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Thank lbridgej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for your very complimentary review and my team and I sincerely appreciate your comments.

We are also glad that we were able to facilitate your study and that the hotel was comfortable and productive choice for an extended stay.

I hope to welcome you back when you next return to Tokyo and thank you for taking the time to share your great experience.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed at the Tokyo Hilton in Shinjuku for a few nights in June and were rewarded with excellent service from the the front desk, the concierge (extremely helpful!) , the restaurant, and bell desk staff. We had a nice junior suite on a high floor with a view of the Shinjuku high rise area which was very spacious for the three of us (myself, wife, and teenage son), and had very comfortable beds. Although we paid extra for the breakfast buffet and WiFi package it was well worth it (you can get free WiFI in the lobby area). The buffet was very good with plentiful food options from a number of cuisines. The hotel location was within walking distance of the Shinjuku train station and had an underground connection to the local subway station which made it very convenient for getting around Tokyo. There were many restaurants close by to try out different cuisines including Italian, Indian, Thai, Chinese, and of course Japanese. We enjoyed our stay very much and compliment the hotel management and staff for making our stay in Tokyo a very pleasant experience. We would recommend this hotel for a pleasant and convenient stay while visiting Tokyo.

Room Tip: We found the higher floor rooms very good. Only slight inconvenience was the wait for the elevator d...
See more room tips
  • Stayed: June 2013, traveled with family
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Thank travel2u2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for your 5/5 review and detailed comments on your stay. In particular I am really pleased you enjoyed our Marble Lounge Breakfasts and exploring the 1000's of restaurant options around the hotel.

You will also be pleased to know that our elevator replacement is now complete providing quick service to all floors.

Thank you for choosing Hilton and I look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Escape the busy streets of Tokyo and retreat to great rooms, terrific restaurants, and an awesome gym. The Tokyo Hilton is in an easy access location - a scheduled stop on the Easy Bus from Narita and close to the Shinjuku train station. After a busy day of meetings, it's a plus to be able to grab a workout, time in the Japanese bath, and dinner in the hotel.

  • Stayed: August 2013, traveled on business
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Thank ocean35394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you for your wonderful review. It is so very pleasing to know you found our hotel a retreat in so many ways and that you had an enjoyable and productive trip to Tokyo.

We also appreciate the time taken to share your experience on this forum.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Had many short stays here before on business and recently brought my family (with 2yo) for a almost two week stay. Location is perfect for business and little did I know it is also extremely convenient for family with a big park across the road, a 24 hour mini supermarket (think 10 7/11 combined with fresh food) almost next door to the right of the hotel, a coin laundry 5 mins away and multiple subway stations to choose from within a km radius. Service was impeccable from reception, housekeeping, conceirge to shuttle bus and gym/pool staff. Thank you all at the Hilton for another wonderful stay !!

  • Stayed: August 2013, traveled with family
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1  Thank pwongie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded September 5, 2013

Dear Guest,

As a hotelier it is so pleasing to read your review and to know that my team created a great experience for you and your family.

Thank you for your comments and I will ensure all team members are aware of your thanks and general satisfaction.

We wish you safe and comfortable onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range: $261 - $732 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones. ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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