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“Location and service”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 83 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Newport Beach, California
Level 6 Contributor
161 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Location and service”
Reviewed July 6, 2013

The hotel is in Shinjuku which is a shopping, eating and transportation hub. The Narita airport bus drops you directly at front door and the hotel runs a shuttle directly to Shinjuku station approximately twice per hour. The hotel is also directly (a bit of an underground walk) connected to the subway. The hotel breakfast buffet is a good mix of eastern and western food and we never had to wait for a table. We had a beautiful suite with a view of Mt. Fuji. As others have said, the executive lounge is great. They have a very nice mix of hors du oeuvres and cocktail with lovely views over Shinjuku. They are working on the elevators so the service could be slow but this is a very temporary issue.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank voyager52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 7, 2013
Dear Guest,

Thank you for your very complimentary review and understanding concerning our elevator replacement.

I am also glad you found our location to be convenient!

Once again thank you and we look forward to seeing you back at Hilton Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 6 Contributor
369 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed July 6, 2013

As a longtime resident of Tokyo, I've visited the Marble Lounge many times, but had never stayed at the Tokyo Hilton until this weekend. I had a reservation for a King Executive Room and as a Hilton Honors Gold member, was upgraded to a King Suite on the 37th floor. The suite was excellent - it had all the amenities we needed, including pajamas. The rooms were spotlessly clean and very comfortable. There was a knock on the door soon after I arrived and fruit and chocolate were brought in. A complimentary Hilton bear was perched on one of the nightstands. The food and the service in the Executive Lounge were so amazing that we visited several times. It felt strange to walk out without paying or tipping for such excellence. There were no problems with waiting for the elevators from the 37th floor. Check-in and checkout were fast and smooth. I was surprised that the stay was even nicer than the one I had at the Conrad Tokyo.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pagesixtyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 8, 2013
Dear Guest,

I am so happy we created a fantastic stay for you and that as a Tokyo resident you experienced our city as a Hilton Guest.

I am also pleased you enjoyed the products and services offered in our Executive Lounge and I will pass on your appreciation to the team.

I hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 5, 2013 via mobile

Staff was very helpful and able to communicate in English well. Our king room was very roomy and the view of downtown Shinjuku was spectacular. As HHonors diamond members we had executive lounge access. A hot breakfast (western and Japanese items) is available as well as afternoon tea and evening cocktails. Everything about the hotel, the room and the staff was perfect!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolffpak22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 7, 2013
Dear Guest,

The title of your review is so wonderful to read!

Thank you sincerely and my team and I are so happy we were able to provide an outstanding experience for you in Tokyo.

I trust you had a comfortable trip home and we look forward to welcoming you back.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level 5 Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 4, 2013

One thing I found when searching for hotel accommodation in Japan is the additional (hidden) fees one may incur if one is not aware of such fees. For example additional hidden costs may be "shower fee", "bath fee", "person tax per night" and other miscellaneous taxes depending on where you stay. However at Hilton, as we booked directly from Hilton's website, every type of fee which could be one's nightmare was included in the price - which gave me the peace of mind.

Check-in was fine, not immediate however, even though there were 3-4 staff at the counter (and all were active and with guests) - a sign that the hotel has a high occupancy rate. As HH Gold, we were offered an upgrade to the exec floor - but a smoking room. We declined the upgrade, nevertheless, were offered free buffet breakfast at the restaurant.

We were given a room on a very high floor which was very nice - overlooking the park and also to an office building some 500m away - and on that clear afternoon I could see as far as some 6-10 nautical miles. The view was definitely amazing for a city hotel if you get one of the rooms on the top-most floors. Room and toilet was very clean, bed extremely comfy and representative of other Hiltons.

As HH Gold, there was no additional charge to use the hot bath or gym, or swimming pool. Note to fellow travellers: at other hotels we had to pay an additional charge to use these facilities even though these facilities were all within the same hotel. I must say this is where the value of HH comes in.

Buffet breakfast was top-notch - definitely one of the highlights of our trip. From Japanese cuisine to crusty French croissants, from freshly blended fruit juice to made-to-order omelette -it is a breakfast heaven!

Staff at the Hilton Tokyo spoke fluent English which was a big plus - unlike some other hotels we stayed at. However the staff at concierge gave us mixed feelings - where 1-2 staff were not sufficiently helpful (but merely pointed to information brochures) while the others were patient in explaining routes/tours, etc.

Location was very good, but not perfect. Very good because it was located in the business district of the city; not perfect because it was some 7-10 minutes (off-peak) by shuttle bus to Shinjuku train station. That said, Hilton provided complimentary shuttle to-and-fro the bus pick-up point near Shinjuku train station. If you choose to walk, Hilton is probably a 30-minute stroll to Odakyu and Keio - the boutique shopping complexes (thereabouts) above Shinjuku train station.

All in all, Hilton Tokyo was an excellent base for travel around Tokyo, Shinjuku and even a few stations out of Shinjuku. If you are planning to visit Tokyo Disneyland and Disneysea, stay at Hilton Tokyo Bay instead of Hilton Tokyo and save the 1+ hour (one-way) public transport (plus complimentary shuttle) travel time. That said, if I were only visiting Tokyo and Shinjuku, Hilton Tokyo will be my first choice.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfVau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 4, 2013
Dear Guest,

Thank you for your great 5/5 review. I am really pleased you had a wonderful stay and enjoyed all of our facilities and services.

In particular your comments of appreciation concerning team members is appreciated and the team really enjoy hearing from our guests.

I would however like to clarify that Hilton Tokyo is only a 10 minute (max) walk to Shinjuku Station including the Keio and Odakyu Department Stores. Shinjuku is also the main hub station of the Tokyo metropolitan area making transport to any part of the city quick and easy with minimal transfers (if any). Guests at Hilton also have the choice to use the Tokyo Metro (Subway) with two stations directly accessible from B1 of the hotel giving further quick and efficient transport options.

My team and I look forward to welcoming you back and thank you for sharing your experience and choosing to stay with us.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 6 Contributor
119 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 3, 2013

Only a few of the elevators are in service so if you happen to be waiting with a large crowd to go up, you may need to prepare for a wait. Likewise, if you're going down, wait might be long, and on the downward trip, potentially stopping at each floor if you're leaving at rush hour.

Overall check in staff and lounge staff are excellent. Despite being in Shinjuku, actually it's a bit away from main station, although hotel does provide a free roundtrip shuttle.

Room are good, some are being remodeled on a rolling basis so you may get a newly remodeled or older room.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank o2mpx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 4, 2013
Dear Guest,

Thank you for your review.

Concerning elevators we are currently replacing the final two elevators (4 main and two shuttle are in full operation) and this work will be completed in August 2013. We apologize for the delay you experienced and assure you that once completed we will have a very fast, energy efficient and earthquake resistant tower service.

Thank you for choosing Hilton and we hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level 4 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2013

Shinjuku station central west exit a17 walk down to hotel and just take 10 minutes,
limo bus narita to hotel,an hour and half , it save the time.two way bus and get two metro day pass free,thank you for executive lounge staff and bell service, blood pressure reading machine at GYM ,should try it,

  • Stayed July 2013, traveled with family
    • Sleep Quality
Helpful?
Thank deonsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 4, 2013
Dear Guest,

It is wonderful to know that Hilton Tokyo became your home away from home while you were our guest.

We appreciate your 5/5 review and for sharing your experience on tripadvisor.

Sincerely

Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2013

As a frequent Hilton customer and Honors member I picked this hotel to stay at and found check in to be quick and easy with a friendly staff. My rate included internet, but required staff intervention to remove charge from bill (problematic of the Hilton chain in general which refuses to become mainstream with free wireless!!!). I used the concierge desk on two occasions and found that the staff was very helpful and supplied maps as well as suggestions. The room I had was pretty average for the Hilton chain and in need of a little updating (carpet a little worn, outdated wallpaper and tile in bathroom. Bed was quite comfortable. Hotel was quite full and the elevator situation was troubling at times with long waits for the cars. There were 2 cars down for service, but I am not sure that when all are operational there would be much of an improvement. Plenty of restaurants in the area, but get directions from concierge as they are in the various office/retail building in the area and are not allowed large signs. Easy walk to the Tokyo subway (Nishi-Shinjuku) (past the hospital) or catch the hotel shuttle to Shinjuku Station for other transport options.

Room Tip: Hotel under renovation, perhaps request an updated room?
See more room tips
  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 206driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 3, 2013
Dear Guest,

Thank you for your review and I am glad you enjoyed your stay with us.

As mentioned in previous management responses Hilton Tokyo currently offers fully renovated Deluxe and Executive Guestrooms. Our standard (Hilton Guestrooms) have been renovated in 2007 and will be fully renewed in 2014 (including introduction of our new bathroom space/design). Once completed in Q1 2014 all rooms in the hotel will be of a very high standard and the Hilton will be one of the finest in the upper upscale segment in Tokyo.

Concerning elevators we are currently replacing the final two elevators and this work will be completed in August 2013. We apologize for the delay you experienced and assure you that once completed we will have a very fast, energy efficient and earthquake resistant tower service.

I hope to have the opportunity to welcome you back and thank you for choosing to stay with us.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones. ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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