We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hilton Tokyo
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
Keio Plaza Hotel Tokyo(Shinjuku)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
  • Free Wifi
View Hotel
  • Free Wifi
  • Restaurant
Kadoya Hotel(Shinjuku)
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
  • Free Wifi
Reviews (4,818)
Filter reviews
4,818 results
Traveler rating
2,571
1,642
414
112
79
Traveler type
Time of year
LanguageAll languages
More languages
2,571
1,642
414
112
79
Show reviews that mention
All reviewsthe executive loungemarble loungejunior suiteshinjuku stationshuttle busgold memberbreakfast buffetconcierge deskcomplimentary shuttleexcellent hotelnarita airportshuttle servicebusy hotelan upgradebusiness districtthe hotel offersmount fuji
FilterAll languages
Updating list...
2,736 - 2,741 of 4,818 reviews
Reviewed May 12, 2013

actually stayed here in march 2006, really nice hotel, nearby denny's is like no other denny's I have been in the states, deserts are like a five star fancy restaurant. train stations are hidden underground but I am familiar with Tokyo so I found them.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hearthis09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded May 13, 2013

Dear Guest,

Thank you for your very positive 5/5 review.

We sincerely appreciate the time taken to share your experience and look forward to seeing you back at Hilton Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

Stayed at the Hilton Tokyo for 5 days during a recent tour of Asia, extremely friendly staff all the way through the hotel chain from reception, bars and restaurant and especially the team in the executive lounge.

The hotel was full during our stay due to the Tokyo Sevens being held from the hotel but the hotel management did a great job of making every guest feel at home.

Easy access to the metro system via the Hiltopia shopping centre and shuttle bus to the airport.

Room Tip: Upgrade to executive floor is well worth it.
  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gareth_999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded May 12, 2013

Dear Guest,

Thank you for your very complimentary review of Hilton Tokyo and it is great to know you felt at home despite the busy time of year!

My team and I look forward to welcoming you back.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

Shinjuku is a combination of Hotels, Office blocks and department stores as well as a major rail hub. The hotel met all our expectations and as it was winter and cold outdoors we were able to connect between buildings through the maze of underground passage ways. All the office blocks have an array of restaurants open in the basement levels with great food. We found the saving between staying in Shinjuku and Ginza worth while as the train trip was easy clean and safe to go to from Ginza

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded May 12, 2013

Dear guest,

Thank you sincerely for 'highly recommending' our hotel. It is also great to know you found our location convenient and I agree that the underground passages are great to avoid the cold (or hot) weather!

We look forward to welcoming you back and appreciate that you shared your experience on this forum.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

What can I say, the title says it all. We stayed here 3 nights while on our way South. Wow - Hilton, the Japanese really do it nice. They actually run or scurry to respond to you. The Executive Lounge is the best I've experienced at other Hiltons and similar hotels. We ate there most of the time.

Regarding the city - very clean. The down side is Narita Airport is 2 to 3 hours away. Take the bus (pay in advance) to get to the hotel. There isn't any benefit to a cab and it will cost you $200 American per person. The traffic is terrible - hotel is great - the women in the Executive Lounge even better! Bring one home.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BusTravelerWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded May 12, 2013

Dear guest,

I am so happy to read your review and I am thrilled that you felt that Hilton Tokyo is the best Hilton!

The Executive Floor team will be equally happy to read your comments and to know directly from our guests that they are doing a great job - thank you sincerely for appreciating their service.

I will also have your review (as we do with all reviews) translated so all team members can read your comments.

My team and look forward to welcoming you back and thank you for choosing to stay with us.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Stayed at the Conrads Hotel last time i visited Tokyo and this time decided to give this main Hilton a try. The Conrads is obviously newer Hotel, both are located in Shinjuku district. Service at this hotel is excellent, everyone speaks English. We stayed at the junior suite and it is newly renovated and nice. The hotel itself is older and you can tell by the elevator. Breakfast service is great, they have free Wifi at the lobby. There are many pilots and flight attendants stay here. There is a bus to the local Shinjuku subway station and there is also another subway stop right outside the hotel door. Skyline through out window is great, we stayed at the 28th floor. Would definitely return in the future.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Run_ar0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this reviewResponded May 12, 2013

Dear Guest,

Thank you for your wonderful 5/5 review. It is very rewarding to hear such feedback from our guests and to know that you had a great stay in our hotel.

I am also really pleased you enjoyed our new guestrooms and the feedback since their launch has been overwhelmingly positive. Concerning elevators we have replaced two and are currently replacing a further two which will be completed in May. The final two guest elevators will be commissioned in August 2013. We appreciate our guests understanding during this project and once finalized we will have six new high speed, low energy and earthquake resistant cars which will greatly enhance our guests experience.

Thank you for choosing Hilton and we hope to welcome you back soon.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews