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“Good choice” 5 of 5 bubbles
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Dallas, Texas
Level Contributor
154 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Good choice”
5 of 5 bubbles Reviewed May 10, 2013

Stayed at the Conrads Hotel last time i visited Tokyo and this time decided to give this main Hilton a try. The Conrads is obviously newer Hotel, both are located in Shinjuku district. Service at this hotel is excellent, everyone speaks English. We stayed at the junior suite and it is newly renovated and nice. The hotel itself is older and you can tell by the elevator. Breakfast service is great, they have free Wifi at the lobby. There are many pilots and flight attendants stay here. There is a bus to the local Shinjuku subway station and there is also another subway stop right outside the hotel door. Skyline through out window is great, we stayed at the 28th floor. Would definitely return in the future.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Run_ar0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 12, 2013
Dear Guest,

Thank you for your wonderful 5/5 review. It is very rewarding to hear such feedback from our guests and to know that you had a great stay in our hotel.

I am also really pleased you enjoyed our new guestrooms and the feedback since their launch has been overwhelmingly positive. Concerning elevators we have replaced two and are currently replacing a further two which will be completed in May. The final two guest elevators will be commissioned in August 2013. We appreciate our guests understanding during this project and once finalized we will have six new high speed, low energy and earthquake resistant cars which will greatly enhance our guests experience.

Thank you for choosing Hilton and we hope to welcome you back soon.

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,955 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
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  • Dutch first
  • English first
  • French first
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English first
Fort Collins, Colorado
Level Contributor
135 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

For first time visitors, the Tokyo Hilton was a fine base from which to explore Tokyo and surrounding country. It is convenient to Narita transportation [airport busses stop right in the driveway and Shinjuku train station is 1Km away. We used the Narita Express train]. Visitors would be smart to use the bus unless they know their way around Shinjuku.

The Hilton Hotel sits amidst the skyscrapers of the Shinjuku district. This is a spotlessly clean area of modern buildings. Outside and in common areas, the Hilton fit this description. Our room was surprisingly large, very quiet, and had all the executive amenities expected from the Hilton brand. The view was outstanding. The only physical area we thought they might improve was the condition of some of the fixtures in the bathroom where years of high occupancy have started to show. It is also worth mentioning that Internet is expensive – around $16.50 per day.

English was no problem. The front desk and baggage storage employees were very friendly, eager to communicate, and quite helpful. We looked for, but did not see, an activities planning desk. We would have found such an activities desk helpful to answer some basic questions about sightseeing in Tokyo and surrounding countryside.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank djonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 9, 2013
Dear Guest,

My team and I are so pleased you enjoyed Tokyo and the Hilton Tokyo!

High speed internet is chargeable at all Hilton hotels (except for elite HHonors members)and in Tokyo we have a reasonable fee of $16-$17 per 24 hours for up to 5 devices simultaneously on a fast and secure network. Alternatively we have free wifi in the lobby on L1 and L2 and in our Business Centre including 3 iMac and 3 PC’s and printers. Internet, iMac’s and printing is also complimentary in our Executive Lounge on level 37.

It is such a shame that you did not locate our Concierge desk as we operate 24 hours and have a wonderful team, including members of Les Clefs d'Or (International Concierge Association) who can provide extensive insight into our amazing city. When you next return to our hotel please visit the team who are located directly adjacent the main entrance and Chocolat Boutique on level 1.

Thank you sincerely for your feedback and we look forward to seeing you again.

Sincerely

__________________________________

MR. JAMIE A. MEAD I General Manager

HILTON TOKYO
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Surabaya
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 8, 2013

This hotel is huge but service is a bit impersonal. Always crowded in the lobby but check in was efficient. We booked two rooms but on different floors. The higher floor is refurbished but the lower one is old with old fittings.

We stayed 4 nights during winter and the free shuttle to shinjuku station runs infrequently ( every 30 minutes). So if you miss the shuttle the walk from station is quite far and a bit unbearable especially during cold winter day. The area around the hotel is very quiet and is surrounded by office buildings. Department stores such as Takashimaya and Isetan are on the opposite site of the station exit. If you arrive by shinkansen remember to look for west exit. We made mistake by exiting through southern exit and walked a long distance to the hotel (one hour in cold windy evening).

I would not stay again in this hotel even though the price is quite reasonable. The location is its major drawback. If I visit Tokyo again I will stay in hotels around Shibuya station.

Room Tip: Choose refurbished room and pay the extra cost because it's worth it.
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank adikw238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 9, 2013
Dear Guest,

Thank you for staying with us at Hilton Tokyo.

Unfortunately there are a few points in your review concerning our hotel which I would like to clarify for readers of this forum:

Hilton Tokyo is located directly above two subway lines (Oedo & Marunouchi) making access very easy to get around the city. Access to both lines is underground which is great on wet or cold/hot days.

Shinjuku station does not have Shinkansen service and only local trains and the Narita Express operate to this station. Exit to all hotels in Shinkuku (Hilton, Hyatt Regency, Park Hyatt, Keio Plaza and Washington) are all on the West side and very close to each other (2 blocks).

The hotel shuttle bus operates every 20 minutes. Alternatively the station is an easy 10 minute walk or 2 minute subway transfer from Shinjuku station.

Around West Shinjuku there are many restaurants and bars located in the basement and top of towers offering fantastic views. Alternatively walking west from the hotel there are many interesting restaurants in Shinjuku-gochome.

The allocation of guest rooms on different floors was due to different room types reserved and rates charged. However following your visit we have now completed renovation of our lower floors bringing them to a new standard and this renovation was completed in April 2013.

Thank you for sharing your feedback on tripadvisor and we hope to have the opportunity to welcome you back.

Sincerely

__________________________________

MR. JAMIE A. MEAD I General Manager

HILTON TOKYO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khabarovsk, Russia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

We stayed in Hilton Shinjuku in January and now I beleive it's not the best time for visiting Tokyo. There was too cold and too windy, more than in weather forecasts.

One of the Hilton's conveniences is its transport accessibility. There is a direct bus line from Narita, a shuttle bus to Shinjuku station and an exit to subway from the lobby. But it's far enough from central Tokyo, it took about a half our to get to Tokyo station.

Actually I have nothing more to say about good or bad things in this Hilton. Hilton Shinjuku as standard as standard hotel could be. When you check in you will get a standard room, standard breakfast, standard service, etc.

But why they made worktable's stems so cruelly hard and wide-sticked?? We hurt all our toes! And there was not a Hilton duck in a bathroom.

Yes, I know that's nothing important and Hilton Shinjuku is OK, but... Actually it's absolutely not about the Hilton amenities! It's about "Where is Hilton's magic?!"

And may be I'm too critical, but I wonder why Hilton Tokyo was so boring, so ordinary? And ... where is the duck?)

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mihailrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 8, 2013
Dear Guest,

Thank you for staying with us and I am glad you enjoyed your stay.

Unfortunately we do not have 'rubber ducks' and this is not a standard amenity in our hotels. We do however have a very cute Kimono Bear as the Hilton Tokyo mascot which is available in our suites and as a gift.

We look forward to welcoming you back and wish you safe onward travels.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Or family of 4 - 2ad & 2 chn - stayed at the Hilton Tokyo for a week in April. We had a jnr King suite which gave us plenty of space, even with a rollaway bed. We were on a standby upgrade which sadly we didn't get as that would have been the icing on the cake. As we were out of our room all day we didn't want to pay for wi-fi but as soon as we entered the lobby we were all frantically connecting before either leaving on the shuttle or returning to our rooms!
In the next block was a Starbucks which we used for breakfast a couple of times and a little supermarket which was great, the children loved the Japanese sweet selection.
The shuttle to Shinjuku station was great, always on time and super convenient.
Our room had lovely Japanese touches despite being a global chain. We loved the traditional robes, screens instead of curtains and china tea pot. The staff were lovely.
Tokyo was a very cool city to explore and we only touched the surface. Despite our limited Japanese we found everyone tried to understand us and we always seemed to get the message across!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RJStevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 8, 2013
Dear Guest,

It is wonderful to know you had a great time in Tokyo and really enjoyed the city.

My team really appreciates the time to pass on your feedback and I will also ensure it is translated and shared on our guest communication board.

We look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
5 of 5 bubbles Reviewed May 7, 2013

We arrived in Tokyo after 4 weeks of rather arduous travel in the far east and checking into the Hilton Shinjuku was like finding Nirvana. From the time we checked in to the time we left, we were treated like royalty (which we definitely are not) on every occasion by the super polite and warm hearted staff. Our room was excellent with a terrific view and the bed and bath hugely comfortable and sparkling clean. The concierge desk helped us in every possible way and were knowledgeable in the extreme. Most staff had excellent English as well as other languages. Oh, if only North American hotels were so well organised. A 10 out of 10! And as a bonus, it has a great location as well, with easy underground access to the subway and a 5 minute free shuttle to Shinjuku Station and the mall.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 16, 2013
Dear Guest,

Thank you for your glowing review. As a hotelier it is so rewarding to know we created such a wonderful impression and that we really made an impact on your Japan experience.

My team also joins me in thanking you for sharing your stay and opinion on this forum.

Finally please accept my apologies for the belated response to your post.

We wish you safe travels and look forward to seeing you back in Tokyo at the Hilton!

Sincerely

Mr Jamie A. Mead
General Manager
Hilton Tokyo
Report response as inappropriate
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china
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

this hilton has very big rooms, compared to typical tokyo hotels. The staff there is very helpful, and location is walking distance to the shinjuku station. i enjoyed my stay there everytime. the gym is complimentary and the equipment is in great condition. just remember that there is a whole other room of cardio equipment, by the poolside, if the main one if fully occupied.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tissu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, May 6, 2013
Dear Guest,

Thank you for your great review.

My team and I appreciate that you took the time to share your highly satisfied experience on this forum.

We hope to welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Expedia, Booking.com, Ctrip TA, JAPANiCAN, Agoda, Cheap Tickets and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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