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“A very nice hotel!” 4 of 5 bubbles
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A very nice hotel!”
4 of 5 bubbles Reviewed March 23, 2013

Rather expensive, but what good hotel in Tokyo isn't? Overall a great experience! Would definitely stay there again if I get the chance. Nice location, and within a short walking distance of lots of cool things to see!

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Del S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 24, 2013
Dear Guest,

Thank you for choosing to stay with us and for sharing your positive impression and experience of Hilton Tokyo on this forum.

My team and l look forward to welcoming you back when your business next takes you to Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
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London
Level Contributor
154 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

We arrived after a 12 hour flight with only an hour until we had to go on a tour. Sadly, the room wasn't ready - not the hotel's fault. They provided us with shower facilities in the fitness suite and took our luggage up so we could change our clothes. When we returned from our tour we had been upgraded to a suite, so a huge bonus. The room was spacious, simply furnished but very comfortable. The enormous bed was extremely comfortable too. Breakfast was superb and service was excellent throughout. A great place to be based when in Tokyo.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liberaceLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 24, 2013
Dear guest,

'PERFECT' is a lovely word to hear from a guest to a hotelier and I am thrilled we made your introduction to Japan a great and memorable experience!

My team and I wish you a fantastic stay in Japan and we hope to have the opportunity to welcome you back in the not too distant future.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
1,230 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 780 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

If arriving into Shinjuku train station, take taxi at west end exit to Hilton hotel - less than 10 mins ride about Yen 1,500. There's a free hotel shuttle to station and back at designated times.

Taxi from Hilton hotel to Shibuya is about 30 mins and costs about $2,500.

Hilton hotel Shinjuku to Narita airport - book and pay for limousine bus at hotel reception to ensure a seat. Takes about 2hrs to airport and costs Yen 3,000. Staff speaks excellent English and will give you the timetable and advise best time to depart. Rooms from 8 up to 38 (37 is executive lounge). Big hotel with heated indoor pool, 2 gyms on 5th floor, sauna and massage centre. Free wireless internet in lobby area. Had to get a taxi one morning and asked the guy at the door (in uniform), he just ignored me as he was on his mobile phone – grumpy old man! This is very rude. So I had to ask another guy. This younger guy was helpful. This is a big hotel and I have been in Japan for 3 weeks now and have found the smaller hotels much better, more personalised service where they give a damn about you. Here I am just lost amongst the many guests. The room is so far from the lifts as hotel is big. The other hotels were not only smaller but they also had free wifi in the rooms. Here you pay more and no free wifi. Check in reception staff very good though. Check in 2pm, check out 12 noon.

Room – English tea, coffee, sugar and milk provided. Conditioner also provided. Water pressure and hot water not great. No free internet in room. Toilet flushes warm water when you sit down. Buttons to play with – adjust strength of spray for front or back private parts. Nice big magnifying mirror in bathroom. Lifts do not make a sound so you need to look out for the flashing light on your floor. Very comfortable 4 pillows and bed. Bathroom small and glass panel in the way of taps but decent size bathtub.

Breakfast/lunch – on ground floor. You can choose between breakfast or lunch. Great selection of Western and Japanese choices. There’s an egg station. There’s also a healthy juice station. I chose breakfast but on departure day, I chose lunch (after checkout). Excellent lunch spread too (Western and Japanese).

Vicinity – cherry blossoms right in front of hotel and across the street, Shinjuku Central Park with a shrine at one corner. Denny’s is just to the right of hotel. Reasonable western or Japanese choices and free wifi too. Had a salmon pattie with rice, egg, avocado, salad and choice of free drink for Yen 840. Not much else around as most of the action is on other side of Shinjuku station hence location not great for the tourist, but for business it’s fine although it leaves little dinner choices and not convenient. After a long day at work, the last thing I want to do is wait for the shuttle, take the ride to find something quick and simple then have to wait for the shuttle time again to return to hotel.

Room Tip: Ask for a room not too far from lifts as hotel is big.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tweetcoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 21, 2013
Dear Guest,

Thank you for your review and for choosing to stay with us. My team are glad you enjoyed your stay and we appreciate the time taken to post your review.

In order to provide complete information for other guests we have clarified a few of your comments with additional information and suggestions.

I am very concerned with your experience regarding the individual on a telephone when you required a taxi. This is extremely unusual and uncharacteristic and as we have younger - middle aged team members I believe you may have spoken with an external limousine driver or taxi driver and not a Hilton Team member. Unfortunately all wear black suits and have name badges hence it is difficult to discern. Regardless of this we apologize sincerely for this incident and will review immediately with all concerned to ensure it does not reoccur as this is not the standard of Hilton Tokyo or our vendors.

Hilton Tokyo is a large 800+ room hotel, however we pride ourselves on offering personalized service, great attention to detail and we definitely sincerely care for all our guests as attested to in the many reviews on this site. On all guest floors we only have 30 guest rooms per floor and the walk from the elevator is at a maximum between 20-30 meters. For the elderly or those with mobility issues please advise us at the time of reservation and we can allocate a room adjacent to assist with all movements.

Restaurants and bars surround the hotel with more than 400 in Nishi Shinjuku. It can however be hard to find places as the majority of restaurants are hidden in basements and at the top of towers with no signage due to special planning legislation in West Shinjuku. Our concierge can assist with recommendations literally meters from the hotel covering numerous cuisines and price points with many open 24 hours.

Guestrooms showers are TOTO mixer type with temperature up to 60C. In order to increase temperature and water pressure above the pre-set 40C guests need to depress the red button and fully turn the control. As a part of Hilton's commitment to the environment TOTO 'in air' rain showers are fitted to all guest rooms which provide a soft rain style experience rather than high pressure stream.

Thank you again for your feedback and we hope to welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

A great choice for a visit to Tokyo. Very good hotel as Hiltons go internationally, with nicely appointed rooms and all of the amenities and services you expect from a Hilton. Food and drinks in the hotel restaurant can be pricey (USD$10 for a latte), so be sure to consider any specials they offer you when you check in to reduce the costs of breakfast or other meals. Wifi is free in the lobby but not in the rooms. The closest subway station is the Nishi-Shinjuku station with the Marunouchi running through it - you can pretty much get anywhere from there by transferring to other lines, but keep in mind that the trains that run through this station are not JR lines, so if you buy a Japan Rail Pass, these trains aren't covered. The nearest station with a JR line is Shinjuku, but that is a pretty good walk (20-25 minutes) if you are looking to avoid the 160 yen fare to get from Nishi-Shinjuku to Shinjuku. Anyway, I included all of the details about the trains because I was most interested in access to-from this Hilton so wanted to share. Overall, it is a great hotel and I will definitely stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 21, 2013
Dear Guest,

Thank you for your great feedback and my team and I are pleased you enjoyed our hotel and will return.

In particular it is great to know you loved our beds and pillows which have recently been replaced in all rooms and suites!

Access to JR Shinjuku Station is a 10 minute walk (maximum) to the West exit. Alternatively we provide a complimentary shuttle bus every 20 minutes from the hotel to the West side of Shinjuku Station. It can be quite complicated to know the best way to get around the city and our concierge team can provide many tips to make transportation easier.

Thank you again for your review and we look forward to seeing you back in Tokyo.


Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

This is a great hotel to stay in Tokyo area. The staff were very polite and helpful. The room size is pretty good. They provide shuttle bus to nearby train station. I would recommend this hotel to everyone.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 21, 2013
Dear Guest,

Thank you sincerely for recommending Hilton Tokyo to 'everyone'. As a hotelier it is wonderful to know that our guests appreciated our product and service and would recommend to others.

We hope to have the opportunity to welcome you back and thank you for providing your comments on this forum.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
253 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

We had a fabulous short break in Tokyo in November 2013 and stayed four nights at the Hilton Tokyo on the Executive floor. We really were treated to the best customer service and food/drink treats. We have tried a number of the Hiltons and Exec Lounge extras, but the Hilton Tokyo so far is the best. The evening appetisers were delicious, as were the cocktails and bubbly on tap. Breakfast was excellent and plenty of choice and afternoon tea snacks lovely too. We were lucky enough to have excellent morning views of Mount Fuji from the Exec Lounge which is right at the top of the hotel high above the city. Excellent shuttle bus service to/from Shinjuku if you didn't want to walk, although walking and accessibility is another plus for this hotel. Good shuttle bus to/from the airport too. Beautiful hotel, great access, and lovely people working there.

Room Tip: The Exec Rooms are very good and give you those extra special treats like free drinks, appetisers, s...
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skl2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 18, 2013
Dear Guest,

It is wonderful to hear that we provided one of the best experiences for you and I will translate and share your feedback with the team. The team strives to exceed guests expectations and we are committed to providing excellence in product and service.

We all look forward to welcoming you back to Hilton Tokyo when you are next in beautiful Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
101 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed March 17, 2013

This hilton is similar to many we frequent, yes, we've been to better, but overall, the initial impression was good. We were on floor 29, rooms and hallways all renovated, very contemporary...we quite liked it. The king bed with the new sheets and pillows were great, and the shower had lots of pressure even though the bathroom in general looked a bit tired. The view was also great. The lobby seemed to always be busy, but had a very sleek feel to it. Customer service was great, always conducted with a smile.

Now why did I give only a 3/5? Well, for starters, it really annoys me when no drip coffee is offered in the room. I know it's Japan, but it should be standard for the price of the room. Also, like 99% of the other guests have already stated, it's stupid to have to pay 1600 yen per night for wireless, what a scam! Also, there are no English newspapers offered, let alone left every morning under the door like others we've seen. A small annoyance was the check in lady... Many real high end hotels will address you by your professional name....so normally they would address my wife by doctor. She did not, and called her Ms even though we are married lol.

Last, my wife and I were shocked that even though there were onsens available (I've done several throughout Japan) and a lap pool specifically for laps, there was nothing available for us to share a hot tub. I'm sorry, but I was not in the mood to share a small tub with 6 other naked old men. One hot tub should be standard.

Would I stay here again?...only on a deal.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank littlechilds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, March 18, 2013
Dear Guest,

Thank you for your review and I am pleased that you enjoyed our hotel.

Concerning your comments regarding Internet as mentioned in previous management responses Hilton Hotels globally charge for internet and provide free wifi in the lobby and public areas. Charges for internet are in line with all other full service hotels in Tokyo and high bandwidth (upload and download) and a high quality/ secure (VPN) connection is provided in guestrooms and the vast majority of our guests appreciate this service.

Guestroom coffee: complimentary instant coffee, decaf coffee, English tea, flavored tea and green tea is provided in all standard and deluxe guestrooms, French press coffee in all Executive Guestrooms and Nespresso machines in all suites. Additionally complimentary brewed coffee is provided in the hotel lobby from 6am-10.30am daily.

Jacuzzi: Hilton Tokyo provides separate male and female Jacuzzi and cold tub/sauna. This is the local preference and as the majority of guests are Japanese the hotel does not provide a co-ed facility. I do however understand your preference but request your understanding regarding the choice of facility we offer due our location and cultural preferences.

Thank you again and next time you return to Hilton Tokyo we look forward to accommodating you in our new Deluxe and Executive guestrooms including new bathrooms.

Sincerely


Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Hotels.com, JAPANiCAN, Ctrip TA, Agoda, Cheap Tickets and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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