Stayed 4 night here and found the comfortable rooms well fitted out with good beds, linen and the usual 4 star set-up included- fridge, safe, doorbell to each room, etc. Very good breakfast with large choice of fresh fruit, yoghurts, bread and croissant, both Japanese and western style cooked food, as well as a large selection of continental cheeses and cold meats and fish. The down side is the open plan area to eat in, with a draughty front door and reception area right by the eating area. Trundling trolleys going by doesn't make for enjoyable eating. Restaurtants in the hotel very expensive. Close enough to Shinjuku station for getting around Tokyo and a free bus to the station every 20 minutes was well used especially by locals who go in to reception and then go straight down into the shopping area. Wouldn'y mind so much if the bus always had room for guests staying at the hotel.