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“Dated, but functional...” 3 of 5 stars
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 79 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Toronto Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Dated, but functional...”
3 of 5 stars Reviewed November 22, 2012

I've been to Tokyo a few times and stayed at various hotels through out the amazing city. Being a Diamond member of the Hilton chain and having my business in Shinjuku, i decided to stay at the Hilton Tokyo. I arrived on a Sunday to absolutely fantastic staff! The folks that work at the Hilton Tokyo are some of the most gracious, helpful and courteous hotel staff I've had the luck of meeting world over.The breakfast buffet was really good and accommodated various different ethnicities. Having said this, the hotel itself (with exception to the lobby and the 53rd floor lounge) was rather dated. The rooms are spacious, especially from a Tokyo city perspective, however they are dated...they're not what you expect when you think of a modern Japanese hotel. They're more typical to a north American hotel room (which may be good for some folks) vs. the modern gadget filled hotel rooms you imagine and i have experienced in Tokyo.

So if you're looking from a business travelers perspective, this hotel simply meets the needs (especially if you're working in Shinjuku), but i don't believe it really gives you a full appreciation for some of the neat modern amenities that other hotels in Tokyo have to offer.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jeffrey_eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 25, 2012
Dear guest,

Thank you for your review and we are very pleased you enjoyed Hilton Tokyo and in particular our service, Executive Lounge and Restaurants. We also appreciate your loyalty to Hilton Worldwide as a Diamond HHonors Member.

Hilton Tokyo is committed to excellent service, great restaurants and bars and a comfortable stay over high tech and complicated in room gadgetry which we believe is the essence of hospitality. We do however offer considerable technology throughout the hotel including very fast high speed internet/wifi, ipod and MP3 Players in all rooms, Apple iMac and all in one PC's and iPads for guest use on L1 and L38, iConcierge, Hilton requests on arrival, Blue Ray players, Cable TV and the best standards in Environmental Management (air conditioning, recycled water use, Light Stay). The hotel also has the latest in Fitness and wellness at our Hilton Fitness by Precor.

We will also be launching all new Executive and Deluxe rooms from January 2013 which will be the newest guest room product in Tokyo and launched all new Banquet and Event facilities this year.

Hilton has been operating in Tokyo for almost 50 years and in Shinjuku for 30 years and we will continue to invest heavily to provide the best possible stay for both business and leisure travelers.

Thank you again for sharing your experience on tripadvisor and I hope to welcome you back to experience our new rooms in 2013.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 21, 2012

My family and i just stayed a week in the Hilton Tokyo in an executive king room it was very comfortable. The staff were very helpful, and would go above and beyond many places i have stayed in the past.

A few examples of this was i couldn't find an ATM that would except a my credit card to get cash out, one of the staff members walked me to a machine that would work and waited while I made the transaction. Another time we left the room in mess to get out as early as we could, one of the room cleaners picked up all my daughters stuffed toys sat them up neatly ready for her to play with. There were countless examples I could come up with, but i'm not much of a writer.

Basically the little things make a big difference when it comes to quality service and the Hilton Tokyo ticked all the boxes

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Montie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 25, 2012
Dear Guest,

My team and I are really pleased you categorized our operation as a "Top Quality Hotel" and it is great to hear directly from you that the team went above and beyond to ensure your satisfaction.

All of us at the hotel are here to take good care of our guests and ensure they have a great time in Tokyo.

I hope you had a comfortable trip home and that we have the opportunity to welcome you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 20, 2012

Modern decoration. Located in the heart of Tokyo - Shinjuku district. Yet very quiet. Modern and clean decoration. Small yet perfectly formed rooms. Walking distance to two metro stations, Several convenience stores, bars and restaurants. Polite and efficient staff. Great place to stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 21, 2012
Dear Guest,

Thank you for your positive review and I am glad you had a plesant stay with us. My team takes great pride in what we offer to our guests and its really pleasing to know you enjoyed the experience.

Concerning room sizes Hilton Tokyo has a variety of room types and sizes vary up to 60m2++. Full details are listed on our website.

My team and I look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed in a standard room with a King bed for a night after arriving to Japan. The hotel is 5 minutes walk from Nishi-Shinjuku station which made it easily accessible. The lobby was very luxurious, marble with beautiful gold and muted colours made you feel like you were in for a treat. The room was very spacious, with a wonderful view of the city, fantastic shower, soft fluffy bed and responsive air conditioning. The only thing was the bathroom did not have a fan which fogged up the mirrors. The staff were very friendly and spoke English. The breakfast was amazing with more choices than you could imagine!! The gym had very modern equipment including excellent weight training machines. The pool was a little small in length though. The free shuttle service to Shinjuku station was convenient and overall a wonderful comfortable stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank MissTahlia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 19, 2012
Dear Guest,

It is so nice to hear you had a lovely experience at our hotel and in particular that you found our rooms to be comfortable with great views and very luxurious beds!

We have the Hilton Serenity beds throughout the hotel with very high quality linens, pillows and supper toppers which really make a difference!

The culinary team is also really pleased to know you enjoyed our very extensive breakfast buffet in the Marble Lounge.

I hope you had a comfortable trip home and we all look forward to seeing you back at Hilton Tokyo soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Nice, well appointed room. Easily accessible and convenient location in Shinjuku with direct access to two subway lines from the hotel lobby plus genuinely friendly, helpful and very polite staff made for a great stay at the Hilton. Enjoyed the breakfast and room service menu. Definitely lived up to its 5 stars and luxury hotel status.

Stayed November 2012, traveled solo
Helpful?
1 Thank ReddyMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear Guest,

Thank you for your wonderful review! It is so nice to hear from our guests and to know that they had a truly great time whilst staying with us.

I will share your feedback with the team and we sincerely appreciate the time taken to share your experience.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
286 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stay in a (Standard) Guest Room in Hilton Tokyo for almost a week in October, 2012, because there is a conference meeting co-located in this hotel.

The hotel is conveniently located close to a subway station, which is about one station (stop) away from the famous Shinjuku area. Alternatively, one would also take the complimentary hotel shuttle to Shinjuku, which is very convenient. There are a few restaurants and bars in the hotel but they're expensive. Nevertheless, there are many restaurants and fast food shops around that fit one's budget.

My stay in the hotel is good, especially I like the 24/7 fitness center with good treadmills. Room service is also excellent - with high-quality and fast delivery that I very much appreciate. Internet connection is also good and I have no complaint at all.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Edward-A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear Guest,

Thank you for your great review of our hotel! My team and I really love to hear from our guests and know they enjoyed our product and service.

We really appreciate you sharing your experience on trip advisor and I hope we can welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 17, 2012

A very modern yet cozy hotel in the heart of the town, where the staff are extremely friendly, well-mannered and helpful. They are very well connected with Tokyo's two airports and run free shuttles every 20 minutes to the Shinjunku station, where all is happening in near vicinity of the hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nikzad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear guest,

Your review title says it all and make all of the team at the Hilton Tokyo really happy that we were able to impress you with our service and facilities.

We appreciate the time taken to post your review and share your 'great experience' on this forum.

My team and I look forward to welcoming you back when you next return to Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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