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“Fantastic hotel, pricey restaurants and bars”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic hotel, pricey restaurants and bars”
Reviewed October 24, 2012

Reviewing a Japanese hotel is always going to be difficult, due to the fantastically high levels of service you receive here compared to pretty much everywhere in the world. Trying to think of negatives is difficult as I found pretty much everything to be first class.

The only minor gripe I had was that the restaurants and bars in the hotel are shockingly expensive - although this is similar in other large hotels in the Shinjuku area. A 5 minute walk from the hotel you could find a similar restaurant or bar where the bill would be less than half the price.

The hotel is located nearby to the Nishi-shinjuku and Tochomae stations on the Marunouchi and Oedo lines connected via underground walkways so getting around Tokyo from here is very easy. Alternatively a free shuttle bus to Shinjuku station departs outside the hotel - although to be honest it's only a short 10 minute walk anyway.

Standard rooms are good sized for Tokyo and are clean with large comfy bed and recently refurbished bathroom. Breakfast was very nice with both Japanese and Western style buffet options (and the service was very good).

Overall I really enjoyed the stay here - and perhaps the only 2 things that 'might' put me off staying again would be the high cost of the hotel restaurants and bars (£10+ for a bottle of beer!) and the fact that it is a very 'westernised' hotel so you won't get the 'true' Japanese experience. Other than that it was excellent!

  • Stayed April 2012, traveled as a couple
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Helpful?
Thank Eks101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 24, 2012
Dear Guest,

My team and I are so pleased you had a wonderful stay and that you shared your experience on tripadvisor.

We aim to provide the highest level of personalized service and quality in everything that we do and it is really reassuring to hear directly from our guests that we met your expectations.

Our restaurants and bars are also focused on the highest quality product and service and also on sourcing food and beverages from only select areas of Japan including organic items. This is what is demanded by Japanese guests and our restaurants have been recognized and awarded multiple times. Our pricing is also in line with all other hotels and upscale restaurants in the city. As you mentioned however there are many casual restaurants and bars nearby that offer items to suit nearly every budget. Our concierge is available 24/7 to help provide options and ideas for our guests all around Tokyo as there are some 150,000 restaurants to choose from!

Thank you again for choosing to stay with us and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Brisbane
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 23, 2012

My wife and I stayed only 1 night at the Hilton Tokyo, so feel free to ignore our review as it is only based on that experience.

We were recommended the hotel by our travel agent as a luxury 1 night stay before we left for Narita Airport the next day. Yes the hotel is located in Shinjuku but it is on the western skyscraper side and therefore out of the way of most of the things Shinjuku has to offer. We took the hotel shuttle bus from the train station so can't comment on how long a walk it might well be from there.

Check-in was routine and we were advised that we could have a room on a high floor which had good views. We had requested a double room but all that was left on arrival was a twin room. For 1 night we weren't too bothered so accepted anyway. The room though was very dated and while still clean and functional, was really in need of a renovation. I say this in comparison to the two other hotels we used in Japan - one a budget/boutique hotel also in Tokyo and the other a 4-5 star place in Kyoto. However, we paid a premium price for a luxury 1 night stay and the room was a disappointment in that regard.

One other problem when compared to other hotel experiences in Japan was that there was no free wi-fi or internet connection included in the room rate. Unlike the 2 other hotels we stayed in where these were included in the price, the Hilton charged over 1600 Yen per day per device! Now I don't have that much of a problem paying a bit extra for wi-fi, but considering the price of the room, in a hotel aimed at the luxury market, this extra charge was quite excessive. The other hotels we experienced on the trip also provided complimentary water bottles each day, which was very convenient and one of those little things you expect for the extra price of the room, but the Hilton charged. Now these things might seem pretty petty to some, but considering the Hilton is supposed to be a luxury hotel, the premium price we therefore paid for the room, and it's dated fittings, well I don't think it is good enough.

To summarise, even though we only had 1 night at the Hilton Tokyo, I would not recommend others stay there until the rooms are renovated, and management reconsiders the excessive internet charges and the few other minor things needed to make choosing a luxury hotel over other less expensive though perfectly nice hotels worthwhile.

Room Tip: Ask whether to room has been recently renovated.
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  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank camnicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 24, 2012
Dear Guest,

Firstly thank you for choosing Hilton Tokyo.

At the hotel we have three levels of accommodation (Standard, Deluxe and Executive + Suites) and the room type you reserved was a standard room. This is our entry level accommodation and it seems that the style of this room was not suited to your needs. I am sure had you wanted a more opulent room experience you would have been very happy with our higher room categories and it is unfortunate that your travel agent did not advise you of what was available. We do however provide for all of our guests the highest quality sleep experience, guest services, safety and security, food and beverage, business support, HHonors, leisure services and a prime location regardless of room type booked.

As mentioned on this forum we will also be launching all new standard guest rooms in January 2013 and this product will be market leading in style and quality. From the end of 2013 the current standard rooms will no longer be available.

Concerning internet we have room rates and room types including access and if this is not included we provide complimentary wifi on level 1 and 2 of the hotel and also PC and Mac access in our Business Centre. In guest rooms a single daily charge is for up to 3 devices per room and our charges are in line or less than other upper upscale hotels in Tokyo.

Thank you for sharing your comments and we hope to welcome you back to experience our new product from early 2013.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 18, 2012

Great location, five minutes walk from Shinjuku station. Hotel was immaculate, but a lot of the features are old. We had a standard room with two single beds. The bathroom was dated. Wi-Fi was ridiculous, at 1700yen per day, not acceptable these days when at a business hotel it's free. We stayed on points, and for that it's a great deal.

The pool is a horrible little fibreglass thing from the 60's or something, and the bath is old looking but adequate.

  • Stayed October 2012, traveled with friends
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Helpful?
2 Thank tonkatsukare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 21, 2012
Dear Guest,

Thank you for staying with us and your loyalty to Hilton.

You will pleased to know that ALL of our Standard Guestrooms will be removed from service from 31st December 2012 and new guestrooms will enter progressively from January 2013. All new rooms feature totally new bathrooms and bedrooms and will be one of the best rooms in the Tokyo market in the upper upscale category.

Currently all Deluxe and Executive floor rooms are rennovated.

We look forward to welcoming you back to experience our new product in 2013.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 16, 2012

If you are a diamond member, this is the place to be. The executive lounge is amazing. Great cocktails and plenty of breakfast options. Close to subway station and high life. Highly recommend it!

Get your pre-game drinks at the lounge. Very worthwhile if you use points to redeem.

Room Tip: Get a top floor view of the city.
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  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
Thank Jenyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 21, 2012
Dear Guest,

Thank you for sharing your great experience on tripadvisor.

My team and I love to hear from our guests and really appreciate the time taken to share your experience.

We look forward to seeing you again soon.

Regards

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
taipei
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 16, 2012

it's all about convenient. Good location, 10 minutes to the metro subway. big room and nice view to the Toyko metro government building. Breakfast is ok so suggest you go to the cafe on the way to the metro. cheaper and good food as well.

room is bigger compared with what you get in Tokyo. Service is just ok. Staff can speak english but only in the lobby. internet is not stable. don't try the restaurants, you can easily find better and nicer food out of the hotel by walking distance.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank SeanAndIanAtTaipei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 21, 2012
Dear Guest,

Thank you for staying with us and I am glad that you enjoyed your stay.

You will be pleased to know that our internet system has just been upgraded and is now of an extremely high standard in all areas of the hotel (wired and wireless). We also now provide complimentary wifi in our lobby for all guests.

All Hilton team members in direct guest service areas speak fluent English however like most non English speaking countries support service team members including housekeeping and engineering may only possess limited language skills. Our team is however always on hand to assist our guests in English, Japanese, Korean, Mandarin, German, Spanish and French 24 hours a day.

We look forward to welcoming you back to Hilton Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2012 via mobile

Have stayed at the Shinjuku Hilton on three occasions. Very nice hotel, great rooms, front desk speaks good enough and is always friendly and helpful.

Keep in mind this is Tokyo, so two small and average twin beds is maybe typical, but the rooms are great overall, excellent shower (we were not even staying on the executive floor). The maid even properly arranged our yen coins left on the counter, lol.

As others have written, the only problem is the location to Shinjuku station. We either walked it which is doable, 10-15 min, but in Tokyo you do so much walking already that this can be a hassle. We never took the free shuttle, but a Taxi ride is roughly $10.

There's a Denny's right across the street which is convenient for foreigners who don't want Japanese food or McDonald's all the time.

I'd recommend this hotel because with a Hilton you know what you are getting, but there are many alternatives which may suit your likings more in Shinjuku, and other districts of Tokyo, in terms of better location and pricing. Can't go wrong though here.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golfman65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 21, 2012
Dear Guest,

Thank you for your great comments and I am glad you enjoyed our hotel.

All international hotels around Tokyo are located away from the main train stations as these areas can be very noisy, congested and difficult to access.

Next time you should use our complimentary shuttle service or access the Tokyo Metro (subway) directly from our B1 level. The subway is very convenient and usually a better way to access the main areas in Tokyo including Shinjuku, Ginza, Roppongi, Omotosando, Yoyogi, Shibuya etcetera. Alternatively the subway arrives at JR Shinjuku station after one stop for approximately $1.20. Day and weekly passes are also available.

We look forward to welcoming you back to Hilton Tokyo and thank you for contributing to tripadvisor.

Sincerely

Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 12, 2012

If your planning a trip to Tokyo look no further, this is the place to stay, wonderfully busy lobby but enough clerks to check you in fast . Nice rooms, great staff and a fabulous breakfast. Also there are some wonderful restaurant around and the one in the hotel is very good.

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
1 Thank WarrenTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, October 24, 2012
Dear Guest,

Thank you for your great review - it is sincerely appreciated.

The team here at the Hilton Tokyo like to hear from our guests and also love to know that their efforts and initiatives enhance our guests stay and create wonderful memories.

I hope to have the opportunity to welcome you back when you are next in Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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