We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good modern hotel”
Review of Hilton Tokyo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hilton Tokyo
Ranked #4 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Luanda, Angola
Level 6 Contributor
156 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Good modern hotel”
Reviewed August 5, 2012

We stayed here on our last night in Tokyo and thus had experienced a wide range of hotels in Japan. What struck me most is how western it was, busy, a lot less human touch than many if the other hotels. Check was efficient though they forgot our breakfast vouchers which we had to sort out the next morning during breakfast. Felt like we were back in New York! That's no to say it was bad, it's a really good hotel, good clean modern rooms. Great facilities and excellent breakfast as expected from a Hilton. If you are staying on business you can't go wrong, if on holiday you might want to think twice, do you really want to experience Japan then if so try some of the other hotels. If we had stayed in this hotel at the beginning of our trip to Japan I am sure we would not have loved Japan as much as we do today. The hotel is well positioned for business and the concierge helped with many a small thing for us. Tube is close though expect 5 minute walk. Caught the bus back to the airport from the hotel which did simplify things. If I return to Tokyo for business this is where I would stay, on holiday nope there are better options that give you that lovely indescribable Japanse warm feeling.

Stayed July 2012, traveled with family
Helpful?
Thank mwant999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, August 5, 2012
Dear Guest,

Thank you for choosing Hilton Tokyo and I am very glad you enjoyed your stay with us, our modern facilities and the service provided by our team members. I am also thrilled that you would recommend and choose to stay with us when you return for business.

Hilton has been operating in Japan for close to 50 years and our hotel balances Japanese and Hilton hospitality to create something that is unique to us and respects/values all cultures and the needs of our guests in Shinjuku.

Thank you for sharing your great feedback on trip advisor and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,298 reviews from our community

Traveler rating
    2,242
    1,491
    389
    105
    71
See reviews for
1,092
1,191
406
997
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (588)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 31, 2012 via mobile

The Hilton was an okay hotel, but nothing too special.
When I went there, we had booked a supreme room. I was quite disappointed- I thought the rooms were a bit bare and the bathroom was small. (Women--beware!) The room itself was an okay size-- but more alike to a Standard room.
The staff were alright.
Breakfast was European-styled, but it remained the same for the three days we stayed there. Bit boring, and not much variety.
I would give it maybe a 7.5/10 :)

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angel_Hazel25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 31, 2012
Dear Guest,

I am really happy you enjoyed your stay with us and thank you for choosing Hilton Tokyo.

Concerning bathrooms, size varies between room types and I am sure you will be impressed with our new guest room and bathroom that is being launched in January.

Our room design incorporates Japanese design elements resulting in a very clean and un cluttered style with the main feature being Japanese hard woods, shoji (screens) and lacquer.

I am however a little disappointed that we did not fully meet your expectations at breakfast. The Marble Lounge has 130+ items to choose from including Western, Japanese and Chinese sections - which apart from the core items (eg. cereal, fruit, rice/congee, bread etc) change daily on a seven day rotation.

Once again thank you and we look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 30, 2012

We have recently stayed in another Hilton Hotel in Japan and that made us realised how good Hilton Tokyo had been. We haven't written a reveiw right after our last stay but I guess I have to come back and give the praises again.

We have stayed in the Hilton Tokyo for a couple of times and every time, their service delighted us as always. The staff, particularly at the Executive Lounge, had been so helpful and polite. They can help you with all sorts of questions and will not send you away until everything is resolved. Even sometimes we noticed that they were really busy, they still manage to put up their smile and professionalism for every visitor.

We like this modern Hilton Hotel at the heart of Shinjuku and will come back again soon.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreenieYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 31, 2012
Dear Guest,

It gives all of the team at Hilton Tokyo such pleasure to hear we have delighted our guests and exceeded their expectations.

Thank you for sharing your impressions on tripadvisor and we hope to have the opportunity to welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oulu, Finland
Level 5 Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 27, 2012

I have stayed this hotel couple of times when at Tokyo for business. Hotel is very nice and rooms are comfortable. Service is excellent and I like the Hilton breakfast. Tried both membership lounge as well as normal restaurants which are both very good wit nice breakfast selection. Location is good with easy access to Shinjuku station. There is free shuttle to station every 20mins or so. For airport (Narita) hotel is easy to accessed via bus which stops right at the hotel.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jopex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 29, 2012
Dear Guest,

Thank you for choosing Hilton Tokyo and I am really pleased you had a plesant stay with us.

My team appreciates the time taken to share your great experience and for that we thank you.

I trust you had a good trip home to Finland and we hope to welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 26, 2012

Although it was 12 years ago, and no doubt the hotel would have had one or two up-grades since then, the Shinjuku Hilton is a "class act", as you would expect. Located in the nerve centre of Shinjuku, one of Tokyo's most intense districts, which features "the busiest train station in the world" (!), the Shinjuku Hilton was my home for 26 weeks. The class of room that I had was not "large" but it was adequate. Visitors to Japan need to understand that the concept of "space" is different in Japan than in the western world. However, my room was, of course, comfortable, quiet, and secure.

And so, everything at the Hilton runs in "perfect" mode. Everything (as per in Japan generally) runs according to "system". Which means.... everything gets done right, but it means that things can "feel" a bit sterile and robotic. Which is what happens when living in a 5 star hotel for a sustained period of time, often.

As an employee of the hotel (I was working there, at that time, as an entertainer) it happened that I had some problems that required me to take a week off. Normally this would be unthinkable. But because the GM was such a nice guy, a decent guy, and had faith and good-will invested in me, a large problem was reduced to "no problem" and we sorted things out easily. Moral of the story: it's always down to the people, or "the person" you happen to be dealing with.

Summing up, my experience at the Tokyo Hilton in Shinjuku was 10 out of 10.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackBoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 29, 2012
Dear Guest,

Thank you for your support over many many years - it is sincerely appreciated.

Hilton Tokyo is home to many regular and long staying guests in Tokyo and it is really pleasing that you always feel at home and comfortable. The team also takes great pleasure in tailoring and supporting special requirements for our longer staying residents.

We look forward to seeing you back in your Tokyo home soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 23, 2012

I stayed at this hotel several times for both work and pleasure. The staff is so welcoming and friendly! If you are a Hilton gold or diamond member, be prepared to be treated great! Since it is a very large hotel we have always been upgraded to a beautiful room and best of all is the executive lounge. It has great snacks all day, beverages all day, and in the evening the serve free appetizers and drinks. You have a fantastic view of Tokyo since it is at the top of the building. The rooms have been upgraded (I have stayed in the old rooms too which were very dated. The new ones are high tech and modern. I can't wait to go back!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank socalfamilytravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 24, 2012
Dear guest,

There is no better praise a hotelier can hear from a guest than being recognised as a "home away from home" and we all thank you for your very kind feedback.

My team and I really look forward to welcoming you back to Hilton Tokyo when you next return to Japan and once again thank you for recommending our hotel to the tripadvisor community.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 21, 2012

My family stayed in Hilton Tokyo for 4 days. Could not have expected any better. A surprised comfortability around every corners of the hotel. The staffs were well mannered and properly equipped with decent English communication skills. As a gold member, complimentary breakfast is included. The eggs were good. No doubt about the food In the morning that was good, but also the smoothies that were served and brought upon to every single table. It enables every guest with easy shuttle bus services.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelloMeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, July 22, 2012
Dear Guest,

It's great to receive your comments on tripadvisor that our hotel was 'perfection' and 5 Stars for all measures.

My team and I thank you for sharing your experience with our hotel community and we look forward to welcoming you back!

Safe travels!

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Shinjuku
Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel Tokyo
#8 of 82 in Shinjuku
3,925 reviews
Shinjuku
Hyatt Regency Tokyo
Hyatt Regency Tokyo
#6 of 82 in Shinjuku
2,927 reviews
Shinjuku
Park Hyatt Tokyo
Park Hyatt Tokyo
#1 of 82 in Shinjuku
2,851 reviews
Show Prices
Show Prices
Show Prices
Shinjuku
Shinjuku Granbell Hotel
Shinjuku Granbell Hotel
#12 of 82 in Shinjuku
1,262 reviews
Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
#5 of 82 in Shinjuku
1,293 reviews
Odaiba / Shiodome / Shinbashi
Park Hotel Tokyo
Park Hotel Tokyo
#6 of 109 in Minato
3,114 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 821
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Agoda, Travelocity, JAPANiCAN, Rakuten, Cheap Tickets, Orbitz, Hilton EMEA, Hotwire, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing