We have just returned from an incredible 17 day trip with Japan Custom Tours. In the initial planning of our itinerary we dealt predominantly with Patrick and Wendy who were excellent to deal with, always prompt in replying to emails and very patient with the endless questions we had.
We toured with Wendy and Koji who were absolutely fantastic. They took any stress of culture, language or using the train system away so we could totally relax and enjoy our holiday. I was so impressed with their attention to detail - Wendy gave us some travel items on arrival we did not realise were essential (shade umbrella, fan and flannel) and also willingly offered to do our laundry if needed. Koji is such an asset to the company. He took care of all the day to day details of getting from A to B; patiently answered our many questions as we embraced the amazing culture of his country and he genuinely worked above and beyond the call of duty to ensure that our experience was memorable – which it certainly was.
Travelling in July we had unexpected issues with flooding and an unprecedented heatwave. Patrick, Wendy and Koji worked tirelessly behind the scenes to provide fantastic alternatives where necessary, taking into account our preferences at all times.
At the end of our 17 days with Koji and Wendy, our experiences with JCT had changed us from tourists to travellers and I felt I was saying goodbye to friends. Japan Custom Tours (JCT) comes with my highest recommendations.
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