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All reviews rain shower japanese breakfast great location rooms are small single room breakfast was included pedestrian overpass west exit open the window bed was very comfortable short walk great shower the ground floor quiet area train station western style short stay
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Reviewed February 25, 2019 via mobile

Appalled by the standard of customer service you receive here, you have to carry ur own luggage up, no phone greetings when you call in, no basic greetings when you enter or leave even though the front office team saw you. This small hotel is more suitable for individual business traveller who is looking for fast n convenient accommodation, located very near JR station. Very tight room space, toilet is alright. Aircon are fixed & standarized at heating function only, for cool air you can only choose to open window and very unfortunately noisy since I am placed at 3rd storey. Considerably affordable with very basic breakfast, just do not expect Japanese standard level of service here.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Kristle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shibuyagranbellhotel, フロント オフィス マネージャー at Shibuya Granbell hotel, responded to this reviewResponded February 27, 2019

Dear Ms.Kristie L,

Thank you very much for taking the time and sharing your review with us via Trip Advisor.
We are saddened to know that our accomodation and guest service did not quite meet with your expectations.
Please be advised that your constructive critisism have been shared within our staff to make improvments of our service. Thank you once again, and we hope to welcome you back again in the near future.

Best regards,
Shibuya Granbell Hotel
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019 via mobile

Good location close to station. Good access via overhead walkway across busy streets (elevators). Helpful staff.
Rooms are tight but very functional. Bathroom is a good size with all necessities supplied. Very clean.
Plenty of restaurants and bars close by. Short walk to trendy shopping, restaurant and bar district.
Breakfast was very basic but included in price.
Would return again.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank steve420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shibuyagranbellhotel, フロント オフィス マネージャー at Shibuya Granbell hotel, responded to this reviewResponded February 27, 2019

Dear Mr.steve420,

Thank you for taking the time and sharing your review with us via Trip Advisor.
We are delighted to know that you liked our location, room and guest service throughout your stay with us.
We very much look forward to welcoming you back again in the near future.

Best regards,
Shibuya Granbell Hotel
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2019

Near location to the station, among shops and restaurants around this hotel.
Easy transport to reach this hotel. Free wifi, and staffs can speak english and easy to speaking.
One of the famous tourist destination around here Shibuya Crossing .

Date of stay: December 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank wijaya e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shibuyagranbellhotel, フロント オフィス マネージャー at Shibuya Granbell hotel, responded to this reviewResponded February 27, 2019

Dear Mr./Ms. wijaya e,

Thank you for taking the time and sharing your review with us via Trip Advisor.
We are delighted to know that you liked our location and guest service throughout your stay with us.
We very much look forward to welcoming you back again in the near future.

Best regards,
Shibuya Granbell Hotel
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2019

The hotel is plain Jane – not much of a lobby, the hallways and rooms are vanilla, no amenities to speak of, etc.

BUT:
- the location is less than five minutes away from the station
- the rooms are clean
- the breakfast was good
- the staff was courteous and friendly
- cheaper than most other Shibuya hotels
- several bars and restaurants near the hotel

If you want a clean hotel room at a reasonable price this is an excellent choice. It's away from the "action", but a short walk (less than five minutes to the station / about five minutes to the cross walk) and you'll have all of the action you want.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank fcw808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shibuyagranbellhotel, フロント オフィス マネージャー at Shibuya Granbell hotel, responded to this reviewResponded February 27, 2019

Dear Mr./Ms. fcw808,

Thank you very much for taking the time and sharing your review with us via Trip Advisor.
We are delighted to know that you liked our location, room and guest service throughout your stay with us.
We very much look forward to welcoming you back again in the near future.

Best regards,
Shibuya Granbell Hotel
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2019 via mobile

Granbell hotel is conviently located near the Shibuya train station and the famous Shibuya crosswalk with ample food and entertainment option near by. The hotel itself has everything you need from free WiFi to a Buffett breakfast and even a restaurant/bar in the lobby. The staff is friendly and they speak English well enough to communicate with English speaking guests. I would definitely recccommend the Granbell Hotel!

Date of stay: January 2019
Trip type: Traveled with family
1  Thank Dodger5601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shibuyagranbellhotel, フロント オフィス マネージャー at Shibuya Granbell hotel, responded to this reviewResponded February 27, 2019

Dear Mr./Ms. Dodger5601,

Thank you very much for taking the time and sharing your review with us via Trip Advisor.
We are delighted to know that you liked our location, room and guest service throughout your stay with us.
We very much look forward to welcoming you back again in the near future.

Best regards,
Shibuya Granbell Hotel
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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