Me & my husband booked 2 nights, to be paid once we go to the hotel. However we couldn't come back to Shibuya on the 1st night as we were stuck in Hiroshima that evening ( we didn't know that trains don't run from Hiroshima-Tokyo the whole night) We were sad because we thought we still had to pay for the 1st night because it was a very short notice cancellation that we made around 8.00 pm that night. But when we explained it over the phone, the staff very politely said that they will not take money from us for the 1st night, which was so nice (irrespective of their policy where they can charge some amount for short notice cancellation) We were extremely happy & surprised to see how good they were where as in most of the other countries it's only about making money. I think this is exactly what a tourist/traveler wants in a hotel because you never know when you are going to miss transport/when you are unable to stay the night at the hotel for an unforeseen reason.
Also the staff gave us a lot of information/directions on where to go, allowed us to keep our luggage as much as we want before checked in/after checked out. There were English speaking staff as well.
Hotel is situated in a good spot which is walking distance to all big shopping centres and had access to public transport. Hotel rooms looked very nice too, clean, nicely decorated, comfortable beds. Breaky we had at their restaurant was yummy as well. Overall we had a comfortable night (free from cigarette smoke smell like in most of the other hotels in Japan even though it said non smoking)
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- Also Known As:
- Granbell Hotel Shibuya
- Shibuya Granbell Hotel Tokyo