The hotel is located within Shibuya station, at the New South Gate. There is direct access to the Narita Express train, so on arrival, it took me literally one minute from the train to reception. (The station is huge, though, so it’s a ten-minute walk to Yamanote Line at busy times.) There is a 24 hour convenience store opposite the hotel, inexpensive eating options nearby and all of Shibuya shopping is within walking distance.

I had booked a nonsmoking premier single room. It differs from the standard room only by being located on a high floor (I enjoyed a great sunrise view of Tokyo Tower from my room) and having a 531 ML water bottle in the room, replenished daily. The room was impeccably clean and fresh, and had all the usual amenities you could expect of a Japanese hotelroom, but, as you can expect of Tokyo, the room was very small. Sort of like a large closet with a bed. This came as no surprise, though, so I wasn’t disappointed. The bathroom had a deep, but not full length, bathtub and a handheld shower with excellent water pressure, and of course one of those Japanese toilet seats with lots of functions. The room was very quiet. There was free wifi, which worked reliably and was fast.

Check-in is at 3 pm, but they were happy to check me in two hours prior against an extra charge of 2000 yen, taxes included. Check-out is at 11 am. The receptionists speak enough English to handle simple matters.

Breakfast (7-10 am in the third floor café) was an interesting experience that resembled the army. Some ten minutes before 7, people start lining up behind the café door, and come 7 o’clock sharp, the door opens. Everyone moves in in a line and goes to the bar counter, where the food is lined up on one long table. The line moves slowly but with almost military prescision, and it’s eerie quiet all the time. At later hours, when the inital line has cleared, it is more relaxed, though. The food was primarily Japanese, with some attempts at pseudo-western items. Nothing to write home about. If it’s not included in your room rate, you pay 1000 yen.

Overall, a good hotel experience and a relatively inexpensive one, too, considering the price level in the city.

We stayed 7 nights here and would definitely stay again the next we visit Tokyo. Rooms are small but well designed and clean. Bathroom even has a tub and heated toilet seats ! Even pyjamas were provided albeit long shirted type which works more for females but hey, better than having to pack our own. Any other toiletries you need, help yourself at a counter in the lobby - everything you would need without having to pay or call for housekeeping. Did I say that free coffee available in lobby 24 hours ? A coin operated laundry service and microwave available in house as well - so convenient.
Location wise - it can’t get any better. It sits on the station itself and connects to literally anywhere. If your airport is Narita, the train platform is literally at your doorstep. Haneda ? No problem - the train connection gets you there in 35 min.
This is a hotel that has thought of everything and while it may not be 5 stars, it’s real value for money and I would stay again without another thought.