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Shibuya Tobu Hotel
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Reviews (639)
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All reviewsyoyogi parkgreat locationhachiko exitmos burgerfamily martminute walkopen the windowrooms are smallother hotelsrestaurants and shopswalking distancehotel roomhotel is locatedjapanese standardspleasant staydepartment storevending machine
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316 - 321 of 639 reviews
Reviewed October 3, 2013

Hotel Tobu is definitely more than 7mins away from Shibuya station, considering the crowd and traffic and as well as lugging your own luggage. It’s tucked away at the end of the shopping belt, away from the bustling crowds and malls.

The moment we stepped into the hotel, we were greeted by the strong aroma from the coffee house located in the lobby. It seemed like the coffee house’s kitchen has very poor ventilation.
We were not allowed to check-in early even though the room was ready. Staff at the reception speaks good English, service was curt, and they looked tired even though its only noon time.
We requested for a non-smoking room during booking but were given a smoking room as they claimed that it was all taken up. The hotel provides air purifier in the room and this really helps with the strong cigarettes stench. Room was really small and not much room left after we placed our luggage. The furniture in the room looks tired and dated. Only tea was provided, however, there is drinks vending machine along the corridor.

On the second day morning I found a small cockroach in the toilet and informed the staff who apologised profusely but when we came back, the cockroach’s carcass was on the toilet’s basin. I felt that they could have at least returned to check after spraying the insecticide.

Free Wi-Fi connection is only available in the lobby. Limited and uncomfortable seats in the lobby showed signs of wear and tear. Not a pleasant place to hang around for long.
Service was also curt during checkout. The plus point for this hotel is its close proximity to shopping malls. Overall, I would not recommend this hotel as the staffs were as tired-looking as the hotel.

  • Stayed: July 2013, traveled as a couple
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Thank yay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

Very affordable and nice location.
you have to walk about 10min from Shinjuku west exit to get there. But the road to the hotel is no crowded and well-maintained.
Clean and comfort room you can experience for its affordable price.

  • Stayed: September 2013, traveled solo
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Review collected in partnership with this hotel
Thank Lenny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Great location a few blocks from train station. Small room but clean. Great bathroom huge bath,
Close to shopping, McDonalds around the corner was handy for breakfast. Wifi was around $15 for 24 hours and free in lobby. Dennys across the road. staff spoke limited English but were willing to find someone who could help us,
Worst pillows I have ever slept on.

  • Stayed: September 2013, traveled with friends
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Thank Lyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

Clean and very central...good for young people...
Many shops and restaurants..
Near to shibuya station..
Near to harajuku- walking distance and to meiji shrine..
Nice staff and helpful...
Rooms a bit small for 3 persons...

  • Stayed: August 2013
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Thank safinasafina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

The location is wonderfull, but the room was small, and could be cleaner. 3 persons in a room is hardly possible. For internet, ask for a cable at the reception desk. Wifi is not for free. Staff is friendly, bur not always understanding english

  • Stayed: August 2013, traveled with family
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Review collected in partnership with this hotel
Thank martin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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