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“Excellent Hotel”

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Hotel Sunroute Plaza Shinjuku
Ranked #5 of 28 Hotels / Ryokan in Shibuya
Certificate of Excellence
Reviewed July 23, 2014

I have stayed at this fantastic hotel many times over the years that I've visited Tokyo and will stay here again in November 2014. Perfect location which is close to Shinjuku Station, fast food restaurants and a convenience store (Family Mart) across the street. The staff are very welcoming, friendly and are ready to help you out with any problem you may have. The rooms are always clean, spacious (if you book one of the larger rooms) with an added bonus of having a refridgerator in each of them. I have no hesitation to recommend this hotel to anybody that is thinking of staying in Tokyo. I look forward to staying here again very soon.

  • Stayed: November 2013, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Jason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear Sir or Madam

Thank you for commenting our hotel. We are really happy that you have stayed in our hotel for many times. Would like to thank you for commending our hotel.
The hotel has been under renovation up to the end of this October. So you see the difference between the time you stayed and will stay in our hotel. This hotel will be better place.
We are also looking forward to coming back to our hotel.

Yours sincerely.

Front desk Yutaro Takeuchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,021 - 2,027 of 4,807 reviews

Reviewed July 22, 2014

Have stayed at this hotel twice. It is small but clean with good facilities. We both times had a standard room which is very limited in room but more than adequate. The beauty of this hotel is the location, 100m from the Shinjuku Train Station, with direct access to the Narita Airport either via Narita Express train or via bus limousine (West Exit of Shinjuku Train Station) plus free wi-fi in the reception area. Have never eaten at the restaurant in the hotel but it always seemed busy. Heaps of shopping around, to name just a few: Isetan, Lumin, Takashimaya (great 100yen store upstairs), with many reasonably prices places to eat in the top floors of these shops. In the street behind the hotel is a popular American food chain, if you would like a simple breakfast or a steak with chips (Japanese style), this is the place to go. Turn right out of the hotel, walk through to street behind the hotel via a walkway, turn left and it is just up on the right (go up some white stairs). There is a McDonalds just to the left of the hotel and a great Japanese Pub to the left and across the road (go down some stairs). So you don't wander around like I did, if you are looking to get to the hotel from the train station: WEST EXIT, turn left onto the street, continue on through the traffic lights (street crossing) and it is about 100m on your right just past McDonalds; SOUTH EXIT, looking straight ahead go across the road using road crossing lights, turn right, turn left at the next street traffic lights and the hotel is about 100m on your right just past McDonalds; SOUTHERN EXIT, once you are up on the street turn left, turn left again at the traffic lights and the hotel is about 100m on your right just past McDonalds. A short walk away is the Government Metropolitan Building which has a free viewing floor, well worth a visit. If you want a luxurious hotel then this is not the hotel for you, but if you want a clean hotel in an excellent location then this is the hotel for you.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank CalP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear sir or madam

Thank you for staying in our hotel for twice. We are really happy to see the guest come back to our hotel, because it is proof of that we were able to give you the certain amount of satisfaction of your stay. From the comment, you know many things about the place around our hotel.
We would like to thank you for commending our hotel and suggest this hotel as one of the place to stay in Shinjuku.
We definitely looking forward to seeing you in the future and visit our hotel again.

Yours sincerely.

Front desk Yutaro Takeuchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Not a mind blowing hotel, but its clean, the staff is great and the location is fantastic. It is about a block or 2 away from Shinjuku Station which is such a huge station. It has a restuarant on the first floor which has a western friendly breakfast. There is also a bar, but it is in the middle of Shinjuku, which as so much around it. Plenty of restaurants, bars, arcades, all within walking distance of the hotel. I will probably stay here on my next visit to Tokyo.

  • Stayed: August 2013, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Victor J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear Sir or Madam
Thank you for staying in our hotel.
It sound like you enjoyed staying in our hotel.
We definitely are looking forward to seeing you come back to our hotel.
The hotel has been currently under renovation and finishing up the end of October in 2014.
We would like to thank you for commending our hotel, which will motivate our staff in a good way.

Yours sincerely

Front desk Yutaro Takeuchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

We spent 5 nights at the Sunroute Shinjuku and have vowed to come back to this hotel if we ever come back to Tokyo again! Booked the Standard Queen double room and we were so glad we did! The room was spacious enough for 2 large luggages and the bathroom was clean and cleverly designed in every way! The hotel was close to the Shinjuku station (and its various exits), 5 mins walk to Krispy Kreme and 10 mins walk to Takashimaya. The hotel was surrounded with lots of food choices and a Family Mart convenience store. Very very awesome!

The only grouse i have: THE PILLOWS. They were either too soft or too hard or too high when stacked together. Hope the hotel management can look into this :) The hotel is not perfect but with its great location, good value and comfort provided, i'll definitely be back again! :D

Room Tip: Book the standard double rooms to get a Queen size bed. Economy double room's beds are smaller t...
  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank potatojunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear sir or madam

Thank you for staying in our hotel. We would like to thank you for commending our hotel.
We are really happy that you enjoyed the stay in our hotel. The thing you mentioned about pillow, we will take into consideration of that issue.
We are definitely looking forward to seeing you come back to the hotel in the future.
Again, thank you for commenting our hotel.
Yours sincerely.

Front desk Yutaro Takeuchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

Hotel is near to family mart, mc donald, restaurants, bus station, JR station.
Although the room is small but they do provide pyjamas and everything you need in the bathroom.
Hotel got provide the bus service to Narita Airport, 3100 yen for 1 person.
Will stay this hotel again when next visit to Tokyo.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Ling_wjkang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear sir or madam

Thank you for staying in our hotel.
We appreciate that you commend our hotel. I am sure that this comment will motivate our staff in a good way.
The hotel has been under renovation now, so you come back to the hotel next visit and you see the difference. The renovation is going to be finished on the 31st of October.

Again thank you for commenting here and we are looking forward to seeing you next time you visit.
Yours sincerely.

Front desk Yutaro Takeuchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

We stayed for four nights in July 2014.

Excellent location, only five minutes walk to JR Shinjuku South and Southern Terrace exits. Lots of restaurants and convenience stores at your doorstep.

We stayed in a Twin non-smoking room and despite being a little on the small side (typical for Tokyo hotels), we slept well every night and it was whisper quiet. Ensuite bathroom was great as well.

The only issue was that our room's carpet had some staining but I believe the hotel is undergoing renovation anyway. For what you get, this hotel is great value.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Yujin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 24, 2014

Dear madam or sir

Thank you for staying in our hotel. We appreciated that you left a comment like this.
As you mentioned, the hotel has been under repair now. After the renovation, the carpet in the room will be in good condition. We are really sorry that you stayed in the room whose carpet is not clean. I hope you come back to our hotel in some other time after renovation and see the difference.
Again, thank you for commenting here. We all our staff are looking forward to seeing you in the future.

Your sincerely.

Front desk Yutaro Takeuchi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

The personnel at the registration desk and luggage desk were very helpful and went out of there way to help any situation that would arise. You probably will not find this kind of support in other countries. The rooms were kept immaculate by the room attendants.
The only negative about the rooms are that the window between the bedroom and the bathroom is NOT necessary and should be covered up and not with a shade.

Room Tip: Choose a standard twin room instead of a standard double room. There is more space in the twin room.
  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank StanleyF39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント オフィス マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded July 22, 2014

Dear guests
Thank you for staying with our hotel.
We really appreciated to give us a good comment for our hotel.
We always do our best for the guests to stay here comfortable and relax.
After we got the comment from our guests,
we wrote down it considering your opinions.
If you have a time to come to Tokyo, please visit us again.
We are looking to forward to seeing you in the future.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sunroute Plaza Shinjuku

Address: 2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shinjuku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shibuya
#2 Business Hotel in Shibuya
#3 Romantic Hotel in Shibuya
Price Range: $134 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Sunroute Plaza Shinjuku 3.5*
Number of rooms: 624
Official Description (provided by the hotel):
Hotel Sunroute Plaza Shinjuku is a chic hotel located in the busy Shinjuku business district of Tokyo, Japan. Newly renovated in 2007 with sleek lines and modern accents, this Tokyo Shinjuku hotel's guestrooms are both contemporary and inviting for business and leisure travelers. Spacious and considerate, Hotel Sunroute offers guests competitive prices with special discounts and deals and the choice of a variety of guestrooms to meet each party's specifications. At the confluence of corporate skyscrapers and subway stations, this business hotel in Shinjuku is a magnet for business travelers. Travel around the Shinjuku and Tokyo area effortlessly via high-speed public transportation, which is just minutes away by foot. Shop one of the many department stores or travel outward to Mt. Fuji and the greater Tokyo area. Hotel Sunroute invites guests and visitors to lounge in the Villazza restaurant and trattoria for an expertly prepared meal from a menu featuring traditional Italian fare. Unwind at the end of the day in our Shinjuku hotel at Bar Ku Kon, in the plush lounges lit by a crackling fire, while sipping on a premium cocktail or whiskey with colleagues or friends. ... more   less 
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Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo

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