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“Great Hotel with excellent location”

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Hotel Sunroute Plaza Shinjuku
Ranked #5 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
Reviewed May 18, 2014

The hotel itself is less than 10 minutes to the Shinjuku Station where you get to almost any part of Japan. The staff are extremely friendly and checking in and out is without any hassle. They gave me a room on my first night at the 3rd floor but I requested for a higher floor with a view and was granted the next day. Most of the staff speak good English and are very helpful as regards to directions and attractions. Though the room is a bit small but is comfortable enough for me and my wife and the bathroom is well stock with all the essential so you may leave all your toiletries at home if you are not too fuzzy. The only set back is the buffet breakfast which I find is quite expensive for the $18 which I paid for each person I can get a better deal outside. You need not worry about food because there are so many everywhere you goes.

Will definitely recommend and come back to the same hotel is I have another opportunity.

Room Tip: Choose a higher floor with a view and non smoking if you are not one of them.
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  • Stayed: May 2014, traveled with family
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Thank Mock C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント 一般職 at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 20, 2014

Dear Sir or Madame

Thank you for your comment.
We feel flattered by your compliment.
And we are apologize about breakfast.
We will do our best for your satisfaction next time.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,254 - 2,260 of 4,950 reviews

Reviewed May 18, 2014

It's a very convenient hotel to stay. Close to the Shinjuku station & shops. It's easy to find food n can take bus to Narita or Haneda airport. Need to hv a new carpet n hv the wall painted. Overall a nice n convenient hotel to stay.

  • Stayed: May 2014, traveled as a couple
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Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント 一般職 at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 20, 2014

Dear Sir or Madame

Thank you for your valuable comment.
We will renovate the room in the course of current year.

We hope that the will make our hotel better, and looking forward to serving you again

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

Stayed in May 2014, it's a good all rounder hotel. The best thing of this hotel is its strategic location where you could easily access to any places around Tokyo or out of Tokyo such as Hakone & etc via Shinjuku station, 10 mins walking distance from JR South exit. To my surprise, the rate of hotel rather reasonable even if it's located at such prime area. There are some convenient shops such as Familymart, 7Eleven & fast food such as McD just nearby the hotel. The room condition is good but carpet is little dated & I had found some dirts on the wall which was little disappointed. The hotel staffs are attentive, friendly & able to communicate in basic English. Overall, it's a good value hotel.

Tips: There is bus service from the hotel to Haneda & Narita airport and reservation has to be made via front desk. However, the latest bus schedule is around 5.20pm only. To take bus after 6pm, I suggest you can take the bus at West exit of Shinjuku station but reservation has to be made 1 day earlier than you departure day.

  • Stayed: May 2014, traveled as a couple
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Thank Jacky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 17, 2014

Thanks for staying with us.
We appreciate your comments but we are very sorry about the dirt on the wall.
We will try to remove it.
We look forward to having you come back in the near future.

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Reviewed May 15, 2014

Convenient starting point for most sights in Tokyo due to its proximity to Shinjuku station. There are several restaurants around as well and a 24hour Family Mart in front for supplies and a nearby pharmacy. The staff were courteous and eager to please - I've never had any bad experience in terms of service in Japan! They allowed me to check in at 10AM since the room was already ready. Room is a good size, some say it's small but all rooms in Japan are! I booked the Superior Double Room, it had a city view of rooftops, comfy double bed and a well-sized bathroom - Sunroute is perhaps the most generous hotel when it comes to providing toiletries. They provided big pump-bottles of shampoo, conditioner and body wash: most hotels wouldn't even provide these, with their tiny toiletries bottles and mostly no conditioner - so leave your basic toiletries at home since Sunroute will take care of it. :) I also love the fact that their business lounge is free for guest usage, even printing is free! Most hotels would charge for it.

Room Tip: Specify a non-smoking room in a high floor - get a superior double even if you're travelling sol...
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  • Stayed: May 2014, traveled solo
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Thank JGA_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, フロント at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 17, 2014

Thanks for staying with us.
We appreciate your comments.
We look forward to having you come back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

Service is good. All staff speak fluent english. Helpful too.
Room has no phone, so any service request has to go to the lift section and make a call.
Floor 7 ( think is available in every floor) has 2 beverage vending machine and an ice dispensor.
Booked a twin bed room. Room is so small that you have onli 50cm or lesser walk way between bed to bed/bed to wall. Any big luggage will cause you trouble. Pillow is terribly bad.
Room is clean and tidy. Lightning is enough. The toilet is small but sufficient. Clean and comnfortable.
Location is good. E27 entrace is just beside the hotel entrance. But the exit is very difficult to find from station. Hotel is near Takashimaya and Tokyu Hands. Airport Limo are available straight from hotel. Ealiest is 7am and need to book in advance. Location wise, I would say it worth the price but room size wise is totally not even close.
Anyway a good experience.

Room Tip: Request for extra pillow or bring your own traveller pillow. Bring a small luggage.
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  • Stayed: May 2014, traveled with friends
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1  Thank ngelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, お客様担当マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 15, 2014

Dear Sir or Madam

We thank you for your kind comment.
And also thanks to using hotel sunroute plaza shinjyuku.

As you mentioned, our hotel is located in good place in Shinjuku.
Many shopping stores, restaurants, and has good access to transportation.

If you have chance to come Tokyo again, please visit us again.
And hopefully to choose different type of the room which you have used in this time.
We are looking forward to seeing you.

Best regards

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Reviewed May 13, 2014

Stayed in the hotel for four nights with my SO. It was her first time to Japan so the size of the room was a bit of a shock but as I have been a few times it seemed average for a non western hotel chain. We booked a Queen room and it was tight with the baggage but it seemed to work out just fine in the end. Great location to public transport and easy to reach Haneda Airport and is one of the stops on the Narita Express if you are going to and from Narita Airport. The staff was friendly and the breakfast was ok, don't think I would pay for it every day if it was not part of the room rate I had with them. I normally stay at the Century Southern Tower but with their renovations going on it was not possible to book with them but I'm glad to have given the Sunroute a chance.

  • Stayed: March 2014, traveled as a couple
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Thank VWGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, お客様担当マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 15, 2014

Dear Sir or Madam

We thank you for your kind comment.
And also thanks to using hotel sunroute plaza shinjyuku.

As you mentioned, our hotel is located in good place in Shinjuku.
Many shopping stores, restaurants, and has good access to transportation.

If you have chance to come Tokyo, please visit us again.
We are looking forward to seeing you.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

I chose this hotel because it has bus stop direct to Haneda/Narita, the price is reasonable and the location is very close to shinjuku station. Opposite hotel have a convenient store - family mart so quite convenient. Breakfast is good if you think about breakfast served in normal hotel in Japan (not other countries). Room was nice and clean, staff provided good services.
I stayed there first 2 nights, leave the luggages at hotel and came back to stay for another 4 nights. Feel comfortable and if I go back to tokyo again, will stay there.

Room Tip: Tip to select room - if you can pay few extra for twin room, you will get bigger room - at least mor...
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chanchana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
プラザ新宿管理者, お客様担当マネージャー at Hotel Sunroute Plaza Shinjuku, responded to this reviewResponded May 15, 2014

Dear Madam

We thank you for staying Hotel Sunroute Plaza Shinjyuku.
We are very happy to reads your kind comment.

As you mentioned, our hotel is located in good place in Shinjuku.
Many shopping stores, restaurants, and has good access to transportation.

If you have chance to come Tokyo, please visit us again.
We are looking forward to seeing you.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sunroute Plaza Shinjuku

Address: 2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shinjuku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Shibuya
#3 Romantic Hotel in Shibuya
Price Range: $132 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Sunroute Plaza Shinjuku 3.5*
Number of rooms: 624
Official Description (provided by the hotel):
Hotel Sunroute Plaza Shinjuku is a chic hotel located in the busy Shinjuku business district of Tokyo, Japan. Newly renovated in 2007 with sleek lines and modern accents, this Tokyo Shinjuku hotel's guestrooms are both contemporary and inviting for business and leisure travelers. Spacious and considerate, Hotel Sunroute offers guests competitive prices with special discounts and deals and the choice of a variety of guestrooms to meet each party's specifications. At the confluence of corporate skyscrapers and subway stations, this business hotel in Shinjuku is a magnet for business travelers. Travel around the Shinjuku and Tokyo area effortlessly via high-speed public transportation, which is just minutes away by foot. Shop one of the many department stores or travel outward to Mt. Fuji and the greater Tokyo area. Hotel Sunroute invites guests and visitors to lounge in the Villazza restaurant and trattoria for an expertly prepared meal from a menu featuring traditional Italian fare. Unwind at the end of the day in our Shinjuku hotel at Bar Ku Kon, in the plush lounges lit by a crackling fire, while sipping on a premium cocktail or whiskey with colleagues or friends. ... more   less 
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Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo

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