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“smokey” 3 of 5 stars
Review of Hotel Sunroute Plaza Shinjuku

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Hotel Sunroute Plaza Shinjuku
Ranked #5 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
thegoodlife19
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“smokey”
3 of 5 stars Reviewed January 23, 2013

Been to Tokyo a few times and has always stayed in Shinjuku and at Keio Plaza. This time around this was the only place that was available and decided to give a try base on Tripadvisors review.
The good:
-Hotel is a stop for the Airport LimoBus. So if you are looking for door to door service to Narita, it's a major plus.
-Location. It's even bettter than Keio Plaza. You are literally one block away from Shinjuku train station and in the midst of numerous department stores, eateries, shops,etc. Very very convenient.
-I booked the room with breakfast. The buffet style breakfast was good with varieties of japanese and western food. Quality not as good as Keio, but cheaper and sufficient.
The bad:
-I specifically booked a non-smoking room and of course upon check-in, I was told none was available. Once I went to the room, the smoke smell was quite strong. The hotel does have a deodorizing spray, but it does not work. I guess it's a common complaint from the occupant for them to supply the spray. I had to buy a stronger one from the store, open the window, and then it was tolerable. Not recommended for people who are truly allergic to smoke.
-The size of the room was ok. I booked the larger of the the twin bed rooms and it still felt a bit tight with the luggage opened. The room also felt very used. No too much upkeep.
-The bathroom was tight. It is one constructed with the pre-fabricated walls and floors. Feels very cheap for hotel at this price point.
-The front desk people were fine with English, but not very friendly or helpful. I was very surprised by that. Japanese people by nature are usually very polite, very keen on mannerism, esp in the service industry. Here, the front desk people are just indifferent.

So you don't care about the bad, the hotel is fine because of its location and relative reasonable price.

Room Tip: Make sure to specify non-smoking room if that is what you want. Call the hotel ahead of your arrival...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank thegoodlife19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (486)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
Burnaby, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

Staff have very good english. Hotel is in a convenient location close to lots of shopping and the Shinjuku train station. Rooms are standard fare at this price point, but they are clean and mostly noise free. Airport limousine bus access to Haneda and Narita airports. Would definitely consider staying here again for a Tokyo trip!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Allan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed at the Sunroute Plaza for two nights as we were passing through Tokyo. We took Narita Express from the airport, which was very simple. The hotel is just a few blocks away. The hotel staff were extremely helpful and polite and spoke good English, including the wait staff in the restaurant.

Our room was very clean (small by US standards, but that is to be expected) and our bed was quite comfortable. Shinjuku station is a few blocks away, so we used the train several times, which was very easy to navigate. The nearby area has a lot of restaurants and interesting things to see, so we walked around a good amount as well.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kelli L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 22, 2013

The only real asset of this hotel is its great location, right beside Shinjuku station.
We were possibly very unlucky with the room we were assigned to. Air-conditioning was poor. Each night the heating system would turn off by itself and when it was working it was loud and the air coming out was cold. Even though we complained and each time someone came up to check the heating (they even changed filters inside of the air-conditioner), situation hasn't changed for the whole duration of our stay in the hotel.
Room was clean yet the walls were dirty. Toilet was Ok yet it had an odd smell.
On the other hand, staff was friendly and tried to help each time, though unsuccessfully.
There is a possibility that we haven't been lucky with the room and that other rooms are in better condition...however, all in all, we would NOT recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Bilbona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 20, 2013

Every time my family and I travel to Tokyo we stay here. It's easy and convenient with airport limousines buses stopping right at the door to and from Narita airport for only ¥3000. No need to drag your luggage up and down escalators to catch the skylines which is only ¥600 cheaper.
It's close to the main and busiest train station in Tokyo with JR and metro lines to travel to all tourist locations. There are fantastic restaurants and shops such as Lumier shopping centers and Tokyu hands just 5 minute walk away. Also if you're a member of the sunroute club check out is at 1pm! Great size rooms for tokyo standards, friendly staff and clean.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Gribbs25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 20, 2013

Location was convenient, nice and close to the station. Rooms were small, even by Japanese standard. Hotel could use a clean. Carpets were quite dirty and walls had lots of marks. The internet connection was unreliable, lots of dropouts on ethernet.
Found the breakfast average.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brasil
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

Great location, next to shinjuku station (offr subway, train and bus). Easy way to go to sightsee in a place where taxis are very expensive.Near many shoppings and restaurants. Of course as usual in Japan the rooms where very small.The bus of tha narita airport stops in front of the hotel and have space to locate your luggage. IF you intend to go to disney tokyo there is a express bus direct of the station, bus ask to the front desk how to go.Staff very helpful. If i return to tokyo i'll stay at same hotel.

Room Tip: Best location in a big city makes your trip easy You find better price at restaurants at the trains...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank isa010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sunroute Plaza Shinjuku

Property: Hotel Sunroute Plaza Shinjuku
Address: 2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shinjuku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shibuya
#2 Business Hotel in Shibuya
#2 Best Value Hotel in Shibuya
#3 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Sunroute Plaza Shinjuku 3.5*
Number of rooms: 624
Official Description (provided by the hotel):
Hotel Sunroute Plaza Shinjuku is a chic hotel located in the busy Shinjuku business district of Tokyo, Japan. Newly renovated in 2007 with sleek lines and modern accents, this Tokyo Shinjuku hotel's guestrooms are both contemporary and inviting for business and leisure travelers. Spacious and considerate, Hotel Sunroute offers guests competitive prices with special discounts and deals and the choice of a variety of guestrooms to meet each party's specifications. At the confluence of corporate skyscrapers and subway stations, this business hotel in Shinjuku is a magnet for business travelers. Travel around the Shinjuku and Tokyo area effortlessly via high-speed public transportation, which is just minutes away by foot. Shop one of the many department stores or travel outward to Mt. Fuji and the greater Tokyo area. Hotel Sunroute invites guests and visitors to lounge in the Villazza restaurant and trattoria for an expertly prepared meal from a menu featuring traditional Italian fare. Unwind at the end of the day in our Shinjuku hotel at Bar Ku Kon, in the plush lounges lit by a crackling fire, while sipping on a premium cocktail or whiskey with colleagues or friends. ... more   less 
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Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo

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