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Hotel Sunroute Plaza Shinjuku
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        Reviews (5,104)
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        All reviewseconomy double roomgreat locationsouth exitfamily martnarita airportrooms are smalloedo lineminute walkwalking distancejr stationpost officebuffet breakfastcoin laundrysouthern terrace exitfree internettokyu handsstayed here for nights
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        3,128 - 3,133 of 5,104 reviews
        Reviewed October 31, 2012

        When got to Tokyo we caught the Limobus from Narita Airport to Shinjuku Station, it's very easy and takes about an hour and a half. I was a bit worried we wouldn't be able to find the hotel but you can actually see it in front of you when you get off the bus. Even if you can't work out where it is ask the driver who will point you in the right direction. It's just a couple of minutes walk so isn't too traumatic even with suitcases. There are buses that will drop you outside the hotel but not so many of them.

        Be warned they will not let you check in here before 2pm, so if you get to Tokyo early morning you will just have to sit and wait. In fact they won't even check to see if there are any rooms ready, it's their rule and they really do stick to it. It's a bit frustrating after a long flight but if you ask they'll give you a key to the guest lounge where you can relax for as long as you want.

        Apart from this minor set back this hotel is superb, the location is absolutely amazing, right in the centre of it all. If you turn right out of the hotel there is a metro station next door, there are only two lines from here otherwise the main Shinjuku Station is just a couple of minutes away in the other direction. We found buying tickets a bit confusing at first because different companies own different lines, and even if you buy a day ticket that includes all of them you may well still end up paying extra on privately owned lines. We got the reception staff to explain the difference to us. Otherwise if you just want a ticket for a single journey ask how much you have to pay at one of the information kiosks, they're generally very happy to help.

        All staff are very friendly, helpful and speak very good English. Our room was an economy double which wasn't quite as tiny as we were expecting, it was actually quite cosy. There is free wifi available in the lobby and the guest lounge but you won't get it anywhere else in the hotel. If you're on a long trip and need to wash any clothes there's a small launderette in the basement through the car park. It has three washing machines and three dryers so you might end up waiting for a while for others to finish but we found it very useful.

        All we needed was within a couple of minutes walk, there's a convenience store across the road, a post office virtually next to it, various bars and restaurants... but If you fancy something a bit more familiar there's always MacDonalds (ironically the only place they couldn't speak ANY English). Other than that we had everything on our doorstep. Lovely hotel, lovely people in an amazing city.

        Tip: If you go left out of the hotel there is a basement Korean restaurant called Yaniniku Kei which we loved, you cook your own food which was delicious and great fun. The Japanese restaurant upstairs is also very good.

        Iain, London

        • Stayed: October 2012, traveled as a couple
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        2  Thank Iain73
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed October 31, 2012

        This hotel is located on a quiet street really close to the Shinjuku station. The receptionists spoke good English and were friendly and the atmosphere in the hotel was good. Our room was really small - which is normal in Japan- , and the bed was only 120cm wide. There were not a lot of space for luggage and it was impossible for us (two women) trying to get ready in the morning not to bump into each other all the time. The room had a window, but you could not see outside because the window was blurred. We had to open the window to check out the weather. We also noticed, that the rooms on the other side of the aisle (probably the more expensive ones) had normal windows and were a bit bigger. Overall the room was well equipped and we had a nice stay!

        • Stayed: October 2012, traveled with friends
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        Thank Elisa H
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed October 30, 2012

        Just stayed here for six nights and have to say this place is a great. The rooms as people have said are smaller than what you are probably used to however they are neatly turned out with everything provided and the size is irrelevant as you spend most of your time out an about in any case. The staff in all areas especially in the bar upstairs are 1st class and as in the case with most Japanese are extremely obliging. The location could not be better in terms of transport, food etc. highly recommend this place. What a great city.

        • Stayed: October 2012, traveled solo
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        Thank Iversydney
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed October 30, 2012

        great hotel, really nice environment the people were really nice and the hotel is beautiful and you have access to the subway in a few minutes, the breakfast food was ok.
        i think the only negative thing was the size of the room, it was really small for 2 people with to big bags was really difficult to move around.

        • Stayed: October 2012, traveled with family
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        Thank Ana A
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed October 30, 2012

        I selected this hotel based on reviewers' comments on Trip Advisor, and it was an excellent recommendation. The hotel staff, room, breakfast, and access to subway and tours were excellent. Even though the hotel is right next to an exit from the Shinjuku subway station, I wasn't sure I would take the right exit from the station at night to find the hotel, but the airport had a hotel limousine bus, which dropped me directly in front of the hotel for $3,000 yen. Hotel staff promptly responded to all my email messages before the trip requesting information and the front desk staff spoke very good English, and were very helpful. They even booked a Tokyo tour for me the night before the tour, and the tour bus picked me up right across from the hotel. The breakfast and internet access in the room were very good. There are a lot of shopping malls and restaurants near the hotel also. If I were to return to Tokyo again, this hotel would be my first choice and good value for the money. I did not use the swimming pool or fitness center, if they were available. The rooms were so quiet that I slept so well.

        Room Tip: The room I was given was very good and I didn't have to ask for anything special. The room was so quiet, which is unusual in big city hotels.
        • Stayed: October 2012, traveled solo
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        Thank MKSolo2012
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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