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“Local People's Hotel”

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Shibuya Excel Hotel Tokyu
Ranked #6 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
Reviewed April 13, 2014

One of the drawbacks of being on a package tour is that they put you up either in an airport hotel, miles away from city lights, or in some hostelry meant for foreign visitors, whose guests come from all over the world, except the country where the hotel is located.

The Shibuya Excel Hote avoids both these drawbacks. It is located in downtown Tokyo. Actually Tokyo has many down towns. This one is the downtown for Tokyo's citizens. The hotel is surrounded by all things Japanese- Japanese shops, Japanese food places, including multi-cuisine restaurant choices,and Japanese people. In fact the hotel forms the top floors of the local railway station. so if you wish to travel cheap all around Tokyo, using the subway system, you cant hope to stay in a better place.

The rooms are large, all the windows have cityscape, so it doesn't matter which floor you are on. When evening falls, the city lies spread out below, twinkling like a thousand diamonds. The view justifies the location.

The beds are large. there is a flat screen TV, a mini fridge with tea & coffee service, and free wifi connection.
The toilets are high-tech, with artificial intelligence, that makes you momentarily uncomfortable, but you quickly get used to, and even enjoy the warmed seats, the bidet & water spray functions with their controlled speed and pressure. They grow on you.

The restaurant serving breakfast is on the top floor. The breakfast, included in room charges, is a buffet with separate rooms for "European" and Japanese breakfasts. Although the spread is incredibly large, and the seating adequate, I would advise that one goes early, as the waiting lines become long, if you reach late.

The coffee is excellent.

I enjoyed the hotel and the bust bustling area in which it is located.

Room Tip: The high up floors have excellent evening views of Tokyo
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  • Stayed: March 2014, traveled with friends
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2  Thank Aney60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 12, 2014

Great location - you can see it just outside the subway. Also few minutes walk from one of the best ramen in restaurant in Tokyo, Yichiran ramen

Awesome view - you can see floods of people crossing the streets from your room, one of the most amazing and interesting views you can get in Shibuya

Needless to say, the staff is nice and helpful, like many others in Japanese hotels.

  • Stayed: March 2014, traveled as a couple
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Thank Qin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

Right in Shibuya Train Station and close to the hussle and bussle, Amazing Breakfast Buffet and great view from the top roof restaurant, rooms are small, but its Japan. The only thing its I got in around 8pm on a Friday and they gave me a smoking room.... so make shure you tell them when you make reservations bout it....

  • Stayed: March 2014, traveled with friends
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Thank Willard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014

Great location above Shibuya Station, overlooking the most famous crossing of Tokyo! Rooms are big, even for the solo traveler. I've been in this hotel four times, two of them with family, and I'll be going again next month. Highly recommended.

  • Stayed: January 2014, traveled solo
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2  Thank Valeria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

Location, location ,location...you can not beat where this hotel is ...Mark City Building where the hotel is is in Shibuyu station ..you cannot get a better location ...right in the center of Shibuyu next to great restaurants and the vibrant city ....right in the train station ..incredible!!The hotel is first class with everything you need right there in the hotel....you will love this hotel...my wife and I did ....We would absolutely stay at this hotel again....

Room Tip: Ask for a room at a high level ...beautiful view of the city ...
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  • Stayed: April 2014, traveled as a couple
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1  Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

Pros - Superb location. The hotel is right in front of the famous Shibuya Scramble Crossing. Plenty
of eateries nearby including food halls insides departmental stores like Tokyu and Seibu that conveniently located near the hotel. The hotel was inside a shopping mall called Shibuya Mark City. The airport shuttle bus (Airport Limousine) stops directly in front of the hotel lobby.

Cons - Hotel check-in staff unfriendly and cold. Did not feel any warmth in the handling of my check-in process. No smiles was seen on any of the staff's faces. They were also very inflexible when I asked for my check out to be extended. All they allowed was an hour and anymore than that was chargeable. I also felt that they were not approachable, maybe because I'm not Japanese.....
The room was also not cleaned up well as dirty glasses and used yukata was still left lying around even after the room was supposedly cleaned. The pillows were also not arranged properly and neatly, just thrown on the bed.

To be honest, the popularity of this hotel is solely due to its location. If not for the location, this hotel will not be worth anything or even worth any mention!!!

  • Stayed: March 2014, traveled with family
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2  Thank Mska3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

The hotel is right across the Shibuya station and in from the famed shibuya crossing. The rooms are a little small and the check in strictly at 3pm.
There is a big mall next door and plenty of eateries. Across the road and within walking distance, there are many shops- local and international brands.
The Hachiko statute is nearby as well.

  • Stayed: February 2014, traveled as a couple
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Thank sarahoneil7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shibuya Excel Hotel Tokyu

Address: 1-12-2 Dogenzaka, Shibuya 150-0043, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Shibuya
#5 Romantic Hotel in Shibuya
Price Range: $199 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
Number of rooms: 408
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo

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