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“Great hotel” 4 of 5 stars
Review of Shibuya Excel Hotel Tokyu

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Shibuya Excel Hotel Tokyu
Ranked #6 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
New York City, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great hotel”
4 of 5 stars Reviewed March 13, 2013

I stayed here during my Tokyo trip.

Located in the Shibuya Mark City building. Department stores/restaurants/metro are located on lower floors.

Clean room, great views (view of the Crossing!). Shibuya station is right there. Room comes with hair dryer, toothbrush, razor, shaving cream, amongst other things.

Front desk speaks English and were very helpful in booking restaurant reservations for me as I cannot speak much Japanese.

To get here from Narita Airport - after baggage claim walk directly out and there should be signs for "Airport Limo/Bus" - get a ticket for Shibuya Excel (3000 yen) and then proceed directly outside (gate should be right in front of you). My flight landed during rush hour so the bus ride was approximately an hour and a half.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank niccimichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Copenhagen
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 12, 2013

This hotel is located right in the heart of Shibuya and very near the Shibuya station that will take you to all places in Tokyo very easy. The hotel itself is a high-rise so if possible get yourself a room high up from where you will have amazing views. The lobby is on third floor and you can access the hotel from the street and the train station. The room we stayed in was large (we paid extra for an upgrade) and stayed on 23rd floor. Two large twin beds, sofa, separate toilet and bathroom and huge panoramic windows. The breakfast restaurants is on 25 floor also with amazing views. Be early as the restaurant is small. Breakfast was not that great, not enough choices of food. So if you are paying extra for breakfast think twice.

Room Tip: We stayed on 23rd floor with great views.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Fortalezakaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 12, 2013

We recently stayed at the Shibuya Excel for 5 nights. It was our first time in Tokyo and I must say, this hotel is great! The location is awesome and is right across the street from the shibuya station, which has basically every train line you could need. The hotel overlooks the main square, so we had a great view, but it was still really quiet at night.

The rooms are small, but not unbearable. They are very clean and the bathroom was nice. There was free wifi in the room and it worked great. The hotel staff was friendly, but didnt speak english that well, so we didn't use them a ton for recommendations. I would definitely stay at this hotel again and would highly recommend it to my friends. The overall experience and price were very good!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Tiffany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 10, 2013

This hotel is geared more for the young and hip party goer or Business Traveler as the area is filled in drinking (Izakaya's) places and its proximity to Harajuku. Nevertheless the location of the hotel is great:

The Pros:
1.) Direct drop-off to the hotel by the Airport Limousine Bus from Narita. (prepare for a really windy and cold arrival upon exit from the bus as the parking lot is open).
2.) Access to the 4th Floor Food hall of the Mark City Mall next door is a plus (access to Mark City is better on the 3rd floor than the Lobby because of the tight lift provided by the mall from lobby to 4th floor).
3.) Proximity to the Tokyu Supermarket and Shibuya train station across the street. The Tokyu supermarket is the best place to grab some Sushi or Sashimi for Dinner. They offer 20% discount after 6PM and rivals the quality in some of the best restaurants. Remember, the supermarket not the food hall right outside it. Just buy some soy sauce in the supermarket as they don't offer it for free.
4.) There are also a lot of reasonable eating outlets to the left of the Hotel (upon exit from the G/F lobby). Soba, Ramen, Yakiniku, Donburi, everything you want in such a small area!
5.) There are a lot of vending machines in the hotel lobby even a washing machine in the vending area per floor of the hotel.
6.) Access to Starbucks (3rd Floor) and Excelsior Cafe (4th floor) in Mark City. Great sandwiched in Excelsior as well.

The Cons:
1.) The Shibuya area is filled with young people, this is the only reason I can attribute to the area being generally dirtier than the rest of Tokyo. Small trash can be seen everywhere. Compare this to the Ginza area and other nearby areas and you will know what I mean.
2.) We left used cups and teaspoon from the tea service in the room and came back to find then un-washed when we returned. I really don't know if its customary in Japan not to have this cleaned by the maid service.
3.)The cleaning service was generally not that good. We only found the room really clean (1) night out of the (4) nights we stayed. We constantly found our used Starbucks coffee cups still lying on the floor next to the trash bin due to it being filled already.
4.) You will constantly hear the train all night (stayed in the 8th floor). So this will be a problem if you are a light sleeper. Just drink a 500ml can of beer from the vending machine and you will be all set for the night. :-)

Some tips for Families with Strollers or Baby Prams:
1.) When taking the train.Take the South Entrance of the Shibuya Station (to the right when you cross the street). This is where the lift is located, took me 10 min. just to find it.
2.) Most of the restaurants in the 4th floor Food Hall of Mark City next door is very child friendly.
3.) Remember to take the 3rd floor access to Mark City from the hotel and just go (1) flight up the escalator.
4.) Most if not all convenience stores do not sell fruit so if you want or need some for your baby or what not get it from the Supermarket (the Tokyu supermarket is small so go off-peak hours) or the fruit stand right outside to the right of the Hotel G/F exit.
5.) ask the hotel for extra towels for your babies as they wont give you extras unless requested.
6.) The Hotel doesnt offer baggage assistance so expect to log your own luggage to and from the lobby and/or bus.

You will see that the Pro's out-way the Con's but given my experience here and in Shinjuku, I think we will try Ginza next. I think it is much more laid-back and definitely cleaner.

Room Tip: You have to pay more to get the upper floors.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
9 Thank eejster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 24, 2013

This is the second time I am posting this review. TA told me initially that it did not contain enough "information" to make it relevant. As a senior reviewer I find this very surprising and disappointing. I feel the information I have supplied genuine and helpful for people in a similar situation. I have travelled the world and am trying my best to not lose my faith in the site I have had so much faith in. So, TA, will you publish my honest account of my family's stay? Here it is.

As stated by previous reviewers this hotel is fantastically situated. Couldn't fault location. Upon attempted check in after an overnight flight with 2 very tired children they flatly refused any sort of leeway with check in. I would have happily paid extra for this but it was not offered. As such my kids pretty much cried in the foyer for 4 hours while we valiantly tried to settle them. Very disappointing. Hotel facilities were fine. No other complaints.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank dnmoggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 17, 2013

location is the best! It is in the middle of everything. Restaurants,shops and underground train is just in front of hotel. There is airport shuttle bus which is convenience and help me save a lot of money(taxi is very expensive).
Room is small but clean in contemporary design.I also got massage chair in room!
lovely business hotel

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Rada C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 16, 2013

This hotel is located in an excellent location of Shibuya with lotsa shopping, restaurants and fast food chains around. The train service is just right below the hotel! How great is that! The room was clean and a little small but it's fine given the excellent view of the Shibuya from the top. During my 6 days stay in Tokyo, the staffs from the Housekeeping Dept never fails to tidy up my room and topping up the water in the boiler everyday! Thanks for going through the extra mile! Not to forget to mention, the wi-fi service in the room was excellent! No disruption and connection are really consistent and strong. The breakfast buffet at A Bientot on the 25th floor was tasty and great because you get to see Mount Fuji while dining. Excellent! I really enjoyed my stay with Shibuya Excel and I will definitely choose to stay in the same hotel again on my next trip.

Room Tip: If possible, choose high floors so you can have a view of the busy streets of Shibuya or have a view...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PotatoSpinach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shibuya Excel Hotel Tokyu

Property: Shibuya Excel Hotel Tokyu
Address: 1-12-2 Dogenzaka, Shibuya 150-0043, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Shibuya
#4 Business Hotel in Shibuya
#5 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo

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