We recently stayed at the Shibuya Excel for 5 nights. It was our first time in Tokyo and I must say, this hotel is great! The location is awesome and is right across the street from the shibuya station, which has basically every train line you could need. The hotel overlooks the main square, so we had a great view, but it was still really quiet at night.

The rooms are small, but not unbearable. They are very clean and the bathroom was nice. There was free wifi in the room and it worked great. The hotel staff was friendly, but didnt speak english that well, so we didn't use them a ton for recommendations. I would definitely stay at this hotel again and would highly recommend it to my friends. The overall experience and price were very good!

This hotel is geared more for the young and hip party goer or Business Traveler as the area is filled in drinking (Izakaya's) places and its proximity to Harajuku. Nevertheless the location of the hotel is great:

The Pros:
1.) Direct drop-off to the hotel by the Airport Limousine Bus from Narita. (prepare for a really windy and cold arrival upon exit from the bus as the parking lot is open).
2.) Access to the 4th Floor Food hall of the Mark City Mall next door is a plus (access to Mark City is better on the 3rd floor than the Lobby because of the tight lift provided by the mall from lobby to 4th floor).
3.) Proximity to the Tokyu Supermarket and Shibuya train station across the street. The Tokyu supermarket is the best place to grab some Sushi or Sashimi for Dinner. They offer 20% discount after 6PM and rivals the quality in some of the best restaurants. Remember, the supermarket not the food hall right outside it. Just buy some soy sauce in the supermarket as they don't offer it for free.
4.) There are also a lot of reasonable eating outlets to the left of the Hotel (upon exit from the G/F lobby). Soba, Ramen, Yakiniku, Donburi, everything you want in such a small area!
5.) There are a lot of vending machines in the hotel lobby even a washing machine in the vending area per floor of the hotel.
6.) Access to Starbucks (3rd Floor) and Excelsior Cafe (4th floor) in Mark City. Great sandwiched in Excelsior as well.

The Cons:
1.) The Shibuya area is filled with young people, this is the only reason I can attribute to the area being generally dirtier than the rest of Tokyo. Small trash can be seen everywhere. Compare this to the Ginza area and other nearby areas and you will know what I mean.
2.) We left used cups and teaspoon from the tea service in the room and came back to find then un-washed when we returned. I really don't know if its customary in Japan not to have this cleaned by the maid service.
3.)The cleaning service was generally not that good. We only found the room really clean (1) night out of the (4) nights we stayed. We constantly found our used Starbucks coffee cups still lying on the floor next to the trash bin due to it being filled already.
4.) You will constantly hear the train all night (stayed in the 8th floor). So this will be a problem if you are a light sleeper. Just drink a 500ml can of beer from the vending machine and you will be all set for the night. :-)

Some tips for Families with Strollers or Baby Prams:
1.) When taking the train.Take the South Entrance of the Shibuya Station (to the right when you cross the street). This is where the lift is located, took me 10 min. just to find it.
2.) Most of the restaurants in the 4th floor Food Hall of Mark City next door is very child friendly.
3.) Remember to take the 3rd floor access to Mark City from the hotel and just go (1) flight up the escalator.
4.) Most if not all convenience stores do not sell fruit so if you want or need some for your baby or what not get it from the Supermarket (the Tokyu supermarket is small so go off-peak hours) or the fruit stand right outside to the right of the Hotel G/F exit.
5.) ask the hotel for extra towels for your babies as they wont give you extras unless requested.
6.) The Hotel doesnt offer baggage assistance so expect to log your own luggage to and from the lobby and/or bus.

You will see that the Pro's out-way the Con's but given my experience here and in Shinjuku, I think we will try Ginza next. I think it is much more laid-back and definitely cleaner.

This is the second time I am posting this review. TA told me initially that it did not contain enough "information" to make it relevant. As a senior reviewer I find this very surprising and disappointing. I feel the information I have supplied genuine and helpful for people in a similar situation. I have travelled the world and am trying my best to not lose my faith in the site I have had so much faith in. So, TA, will you publish my honest account of my family's stay? Here it is.

As stated by previous reviewers this hotel is fantastically situated. Couldn't fault location. Upon attempted check in after an overnight flight with 2 very tired children they flatly refused any sort of leeway with check in. I would have happily paid extra for this but it was not offered. As such my kids pretty much cried in the foyer for 4 hours while we valiantly tried to settle them. Very disappointing. Hotel facilities were fine. No other complaints.