I was pre-warned that otto was not know for boutique hotels - that it was a choice of basic and functional or corporate with an american vibe. I decided I wanted some extra comforts - a pool and sauna, a choice of restaurants and wifi in the rooms.
The hotel provided exactly what was offered but with so little personality that I was left quite cold. Everything had a transactional feel, no warmth from the staff - they would do exactly as stated, but give no more, no less and certainly no personality. As a first time visitor to Tokyo I was beyond excited and had hoped for some great local tips and insider knowledge from the staff at the hotel but was met with a brick wall - and Im a pretty friendly easy going person so was most disappointed.
Standards were great - cleanliness was great - staff were a let down.
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- Also Known As:
- Cerulean Hotel Tokyu
- Cerulean Tower Tokyu Hotel Shibuya, Tokyo